Carly Hey
Mount Druitt,NSW
Summary
Dynamic manager with a proven track record at Redcape Hotel Group, excelling in team leadership and customer service. Enhanced operational efficiency through strategic planning and staff training, achieving departmental goals while fostering a collaborative culture. Skilled in conflict resolution and relationship building, driving high performance and engagement across teams.
Know how to take direction and ask for help when needed
Overview
15
15
years of professional experience
Work History
Manager
Redcape Hotel Group
06.2020 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Cross-trained existing employees to maximize team agility and performance.
- Controlled costs to keep business operating within budget and increase profits.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Improved safety procedures to create safe working conditions for workers.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
Manager
CBD Cakes
02.2011 - 01.2019
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Developed and maintained relationships with customers and suppliers through account development.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
Education
High School Diploma -
Mount Druitt High School
2009
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Complex Problem-solving
- Staff training and development
- Goal setting
- Documentation and reporting
- Relationship building
- Cross-functional teamwork
- Shift scheduling
Timeline
Manager
Redcape Hotel Group
06.2020 - Current
Manager
CBD Cakes
02.2011 - 01.2019
High School Diploma -
Mount Druitt High School
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