Carly Higgins

I was first employed as a Service Delivery Assistant in the Glasgow Subway. My main duties included:

• Greeting the travelling public in a friendly manner, in turn, creating positive relationships with the regular passengers.
• Selling tickets to the passengers and giving advice on the best product for them while using the subway.
• Processing transactions and handling cash in an efficient manner, counting, and securing the cash at the end of each shift.

After working in the Glasgow Subway for eight months, I was then promoted to Service Delivery Officer. My main duties included:

• Securely opening and/or closing the station.
• Checking all equipment is up to standard and in working order, ensuring the smooth operation of the station.
• Undertaking security checks according to the threat level assigned to the station, in order to ensure employee and passenger safety.
• Organising and instructing staff on their duties when big events are occurring. Making sure the station is set up efficiently to allow an effortless operation during these busy periods.
• Keeping a record of the equipment and cash bags that are on station.
• Dealing with conflict in a calm and professional manner, more specifically associated with refusing travel to drunk passengers.

• Maintained cleanliness and organisation of the bar area throughout shifts.
• Interacted with customers to provide excellent service and build rapport.
• Managed inventory levels, restocking supplies as needed.
• Cooperated with kitchen staff to ensure the timely service of food orders.
• Handled cash transactions and processed payments accurately at the bar.
• Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.

My main duties at Tesco included:

• Guiding customers to locate products, or alternative items.
• Replenishing floor stock and processing deliveries promptly, maximising product availability for customers.
• Operating tills with care and precision to accurately process cash and credit card transactions.
• Organising stock and checkout area proactively between serving customers to maintain orderly shop floor.
• Creating a welcoming and friendly environment for customers during their time in the store.

My duties working in this fast-food shop included:

• Offering friendly, efficient customer service, and handling challenging situations with ease.
• Cleaning work areas and equipment to maintain faultless hygiene standards.
• Completing customer orders with speed and accuracy.
• Displaying energy and enthusiasm in a fast-paced environment.
• Quickly learning and applying new skills involved in teamwork to daily tasks, improving efficiency and productivity.
• Working flexible hours, covering nights, weekends, and bank holidays.