Carly Hutchason

• Financial Management: Overseeing and managing NDIS plan budgets, processing invoices, and ensuring accurate and timely payments to service providers.
• NDIS Compliance: Ensuring all financial processes adhere to NDIS guidelines and regulatory standards.
• Record Keeping: Maintaining accurate financial records and documentation related to plan management.
• Client Communication: Liaising with participants, service providers, and other stakeholders to address queries, provide updates, and manage relationships.
• Plan Utilization: Monitoring plan budgets, identifying potential overspending or underspending, and assisting participants in maximizing their plan funding.
• Reporting: Preparing financial reports and providing updates to participants and other relevant parties.
• NDIS System Knowledge: Maintaining proficiency in using NDIS portals (like PRODA) and other relevant systems.
• Continuous Improvement: Participating in training and development opportunities to enhance skills and knowledge of NDIS policies and procedures.

Skills to Emphasize:

• Financial Acumen: Demonstrated ability to manage budgets, process invoices, and track expenses.
• Communication Skills: Excellent verbal and written communication skills for interacting with clients, providers, and other stakeholders.
• Organizational Skills: Ability to manage a caseload of up to 350 participants , prioritize tasks, and meet deadlines.
• Problem-Solving Skills: Capacity to identify and resolve issues related to plan management, funding, or service delivery.
• NDIS Knowledge: Understanding of NDIS policies, pricing, and relevant legislation.
• Customer Service: Providing high-quality support and assistance to participants, ensuring their needs are met.

• Managed daily scheduling conflicts to reduce operational backlogs and support full shift-coverage.
• Proactively identified scheduling issues and developed quick solutions to promote efficiency and profitability.
• Communicated scheduling changes to staff members, implementing proof-of-receipt to reduce errors.
• Developed strong working relationships with management and executive team through effective scheduling and communication skills.
• Gathered employee data to develop monthly work schedules, enabling proper staffing for departments for each shift.
• Worked with manager and supervisor to plan and coordinate production schedules.
• Implemented time-blocking and schedule notifications to optimize time management.
• Offered real-time scheduling guidance to staff and partners.
• Relay communications from staff and clients to appropriate regional managers.

• Providing high-quality Plan Management and Case Management services whilst supporting large Portfolio of up to 350 NDIS Participants in timely manner.
• Ensuring efficient and compliant onboarding of new clients and documenting communication as relevant.
• Ensuring up to date knowledge of NDIS Pricing Arrangement and Limits as well as NDIS payment assurance and NDIS Framework
• Ensuring case notes are accurately documented and recorded in client's record.
• Promptly responding to all inquiries and communications, following up and documenting as necessary.
• Investigate payment inquiries and identify associated support items and constraints.
• Generate and distribute reports as required per reporting schedule or as requested by the client or Head of Client Care. Achieving high level of client satisfaction with services to ensure client retention.
• Maximising client utilisation of their funding in accordance with their goals.
• Educating client and their key support people to make informed decisions relating to management of their NDIS funds.
• Liaising with NDIA regarding NDIA Audits and information requirements.

• Senior Phlebotomist/ Domiciliary Collector also certified as a Drug and Alcohol screening officer
• Spoke with patient to gather information for lab records, reduce fear, or anxiety and optimise cooperation.
• Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles.
• Protected patients by following infection control, sharps disposal, and biohazardous waste disposal procedures.
• Stocked phlebotomy cart or carrier and company vehicle with appropriate supplies.
• During my domiciliary role, I organised daily work based on collection priority, location of patient relative to time of delivery for lab testing
• Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
• Completed proper sanitation and cleaning of equipment and work areas between patients.
• Established and maintained positive working relationships with patients, staff and clinical personnel to build trust and camaraderie.
• Assembled tourniquets, needles, and blood collection devices to prepare work trays.
• Addressed questions and concerns to educate patients on collection process and procedures.
• Participated in continuing education programs to stay up to date on new technologies and procedures.
• Centrifuged blood samples as outlined in clinical protocols.
• Monitored patients for reactions and verified sample quality.
• Conducted venipuncture and other CT procedures.
• Drew blood from veins by vacuum tube, syringe, or butterfly venipuncture methods.
• Verified patients' identification for proper sample collection.
• Performed venipunctures, finger sticks and heel sticks for both adult and paediatric patients.
• Assisted in training and onboarding new phlebotomist's.
• Monitored supply levels and placed orders for laboratory supplies.

• Maintained clean and organized work environment to maintain customer safety.
• Built strong relationships with customers and colleagues by providing friendly and personable service.
• Responded to customer calls and emails to answer questions about products and services.
• Collaborated with other departments to guarantee customer satisfaction.
• Utilized problem-solving skills to address customer queries and complaints.
• Answered customer questions about product availability and shipment times.
• Refunded money and adjusted bills to resolve customer service or billing complaints.
• Described products to customers and how best to care for merchandise.