Summary
Overview
Work History
Education
Skills
Timeline
Generic

Carly-Jade Mitchell

Grantville,VIC

Summary

I am currently employed as an Integrated Family Support Case Manager for Ozchild. I am passionate about child safety and dedicated to working with families, children and other stakeholders to determine situations of risk and to gain the best outcome for children and families. Offering experience as an Integrated Family Support Case Manager, working close with families supporting them to achieve their goals and improve their situation, along with my experience as a Child Protection Practitioner, assessing cases of child endangerment in the home and assessing risk of family violence including completing a MARAM assessment with affected family members. Pursuing this opportunity involved helping children find the appropriate services to escape abusive situations. I have experience in case management, liaising with families, liaising with professional stakeholders, holding care team meetings, creating case plans and sound knowledge of the Best Interest framework, Children, Youth and Families Act 2005, Safer framework and the National Practice Framework. I have gained experience in putting the strength based framework and decision making framework into practice. I am also experienced in administrative roles and customer service, providing administrative support to staff members and clients working within a team environment. I am goal driven, highly resilient, organised and enthusiastic with an extensive background in working with staff and clients within my previous roles. I am punctual and reliable with a team-member mentality. Along with studying my Bachelor of Community and Human Services I have developed many important skills while raising 3 children with lived experience.

Overview

28
28
years of professional experience

Work History

Integrated Family Support Case Manager

Ozchild
Frankston, Vic
09.2023 - Current
  • Provided direct case management services to a caseload of clients with diverse backgrounds and needs.
  • Conducted assessments, developed Client Family Action Plans, and monitored progress towards identified goals.
  • Assisted clients in developing life skills, such as problem solving, communication, decision making, self-care and social interaction.
  • Encouraged clients to utilize positive coping mechanisms such as mindfulness exercises, relaxation techniques or physical activity.
  • Developed relationships with clients to ensure their well-being and safety.
  • Conducted home visits to evaluate living conditions and provided support for families in need of assistance.
  • Provided guidance on parenting issues such as discipline methods, nutrition education and developmental milestones.
  • Educated clients about available resources such as food banks or legal aid services.
  • Assisted clients in accessing community resources such as housing, mental health support, community support opportunities and parental educational programs.
  • Established effective working relationships with other social service agencies to coordinate services for the best interest of the client.
  • Collaborated closely with multidisciplinary teams including Child Protection, Mental Health professionals, MCHN, School Wellbeing team and other professionals to provide comprehensive support for clients.
  • Participated in professional development activities related to the necessary practice standards.
  • Performed administrative tasks such as scheduling appointments or completing paperwork associated with client cases.
  • Maintained accurate records regarding client information, Client Family Action Plans and NCFAS G+R assessments and case notes.

Child Protection Practitioner

Department of Families, Fairness and Housing (DFFH)
Dandenong, VIC
09.2021 - 09.2023
  • Conducted home visits, completed inspections and interviewed family members and witnesses.
  • Answered and investigated reports of abuse or neglect.
  • Professional administration and writing skills.
  • Updated documents and maintained permanent records.
  • Identified appropriate community resources and provided referrals for services.
  • Entered client data in centralized database and maintained up-to-date case records for all clients.
  • Interviewed family members to assess situations, capabilities and problems.
  • Completing MARAM assessments with affected family members.
  • Referred family members to outside support options to assist with coping during times of increased stress.
  • Built trust and rapport with victims of violent crimes by remaining calm and compassionate in variety of situations.
  • Conferred with clients to discuss options and goals for various services.
  • Remained composed and calm when interacting with individuals, taking into account that children and families were involved in high-stress situations.
  • Conducted in-depth interviews with children, guardians, doctors, nurses and law enforcement to gain insight into individual cases.
  • Investigated each child's living environment to determine whether home was safe or presented risks.
  • Documented case information by completing forms promptly and filing with appropriate agencies.
  • Using the strength-based framework and decision-making framework and putting them into practice.
  • Sound knowledge of the best interest framework and the safer framework.
  • Sound knowledge of the Children, Youth and Families Act 2005.
  • Worked with care team to assess client needs and discuss collaborative treatment efforts.
  • Interviewed clients individually and in groups to assess situations, capabilities and problems.
  • Assisted clients in developing life skills, such as problem solving, communication, decision making, self-care and social interaction.

Customer Service Officer

Care Australia
Melbourne, Vic
01.2000 - 02.2004
  • Provided an excellent standard of customer service.
  • Managed wide variety of customer service and administrative tasks to resolve customer issues.
  • Resolved all customer issues to maintain high standards of customer satisfaction.
  • Maintained cleanliness, neatness and organization of all areas.
  • Checked gas pumps for leaks or malfunctions and repaired faults.
  • Attended to gas spills and accidents promptly and according to established guidelines.
  • Sold store items and vehicle services to customers.
  • Met and exceeded upselling targets each week.
  • Trained and supported new employees

Receptionist

Jeffery Greenberg & Associates
Hawthorn, Vic
08.1998 - 12.1999
  • Answered and directed incoming calls using multi-line telephone system.
  • Greeted visitors, assessed needs and directed to appropriate personnel.
  • Scheduled and confirmed appointments.
  • Organized and updated schedules and monthly calendar obligations for various levels of management and staff.
  • Maintained daily calendars, set appointments with clients and planned daily office events.
  • Received incoming packages and mail, dispersed parcels and correspondence and shipped outgoing items.
  • Assisted visitors by directing to appropriate personnel and answering calls and emails daily.
  • Drafted professional business communication, including writing letters and correspondence from a dictaphone.
  • Delivered administrative support to team members, including making copies, sending faxes, organizing documents and rearranging schedules.

Medical Records Clerk

Alfred Hospital
Melbourne, Vic
01.1997 - 07.1998
  • Compiled patient medical records and filed appropriately
  • Pulled patient charts for upcoming appointments.
  • Disseminated information to correct department, individual or outside location.
  • Purged outdated files.
  • Kept department clean, organized and professional.
  • Scanned incoming documentation.
  • Observed confidentiality and safeguarded all patient-related information.
  • Consolidated diverse medical records.
  • Maintained complete confidentiality in accordance with organization and legal requirements.
  • Maintained 100% compliance with all hospital and government regulations.
  • Pulled patient records and transferred information to appropriate parties.
  • Provided respectful assistance to all parties, including patients, staff members and insurance company representatives.

Receptionist Administrator

Zodiac Group
Kilsyth, Vic
2004 - 2006
  • Liaised with customers, addressed inquiries, handled meeting requests and answer billing questions to provide outstanding customer care.
  • Distributed company correspondence, including memos and updates to reinforce and apprise departments and divisions of corporate objectives and developments.
  • Managed daily operations within the Zodiac Group office by supporting continuous delivery of excellent services and care.
  • Answered and directed incoming calls using multi-line telephone system.
  • Directed clients to appropriate personnel to address concerns, resolve complaints or answer account-related questions.
  • Greeted visitors, assessed needs and directed to appropriate personnel.
  • Communicated with vendors to place and receive orders, request maintenance services and deliver instruction on behalf of office management.
  • Scheduled meetings with salespeople and clients, emailed customers and placed outbound calls as needed.
  • Prepared and printed labels for quality control of salt water chlorinator's
  • Assisted the service department with orders and administration of repairs

Education

Bachelor of Arts - Community And Human Services

Federation University
Berwick
01.2022

MARAM Collaborative Practice - Community And Human Services

Gippsland Family Violence Alliance
Gipsland
11.2020

Certificate IV - Community And Human Services

AGB Training
Geelong
03.2019

Certificate III - Retail Operations

Strive Pty Ltd
Queensland
02.2003

Safer Framework Training

Department of Families, Fairness And Housing
Dandenong
01.2022

Skills

  • Meticulous and organized
  • Risk assessment
  • Case documentation
  • Case plans
  • Care Team Meetings
  • MARAM framework
  • Abuse and neglect reporting
  • Conducting interviews
  • Safety planning
  • Client advocacy
  • Community referrals
  • Evaluation and assessment
  • Culturally-sensitive
  • Active listening
  • Multi-line telephone skills
  • Organization and efficiency
  • Data entry
  • Professional and polished presentation
  • Multitasking and prioritization
  • Service-oriented mindset
  • Problem solving
  • Communication skills

Timeline

Integrated Family Support Case Manager

Ozchild
09.2023 - Current

Child Protection Practitioner

Department of Families, Fairness and Housing (DFFH)
09.2021 - 09.2023

Customer Service Officer

Care Australia
01.2000 - 02.2004

Receptionist

Jeffery Greenberg & Associates
08.1998 - 12.1999

Medical Records Clerk

Alfred Hospital
01.1997 - 07.1998

Receptionist Administrator

Zodiac Group
2004 - 2006

Bachelor of Arts - Community And Human Services

Federation University

MARAM Collaborative Practice - Community And Human Services

Gippsland Family Violence Alliance

Certificate IV - Community And Human Services

AGB Training

Certificate III - Retail Operations

Strive Pty Ltd

Safer Framework Training

Department of Families, Fairness And Housing
Carly-Jade Mitchell