Carly Laker

Leadership - Productively lead a Bunnings Warehouse department with a high degree of autonomy to professionally handle employee on boarding, direct work, develop and manage a team and individuals performance to expectations enforcing compliance with organizational policies.

Safety- Actively lead and maintain a safe and healthy workplace both physically and psychology for Bunnings team members and members of the public.

Develop, promote and implement department specific safety strategies and align with overall business safety strategies.

Business - Responsible for making commercial decisions and growing multi million dollar annual sales within the department, actively working within the management team to create daily and weekly sales plans based on weekly sales trends.

Efficient rostering and shift management, assigning shifts to cover the operation needs of the business whilst timely communicating rosters in accordance with the Enterprise Agreement, maintain roster costing, meeting deadlines for leave requests, unavailability, seasonal rostering whilst following business policies and procedures.

Meet high standards of merchandising and customer service through the collection and analysis of data.

Supporting team members on the shop floor to perform tasks and customer service to achieve objectives when required.

Customer Service - Providing an exceptional level of customer service when welcoming members and guests, managing enquiries and resolving escalated issues in a timely and professional manner.

Operations- Managing opening and closing procedures.

Completing end of day reconciliation.

Remaining vigilant in reducing harm minimisation in gaming.

Frequently up to date with legislation changes.

A high level of cash handling accuracy.

Preparing revenue reports.

Attending regular meetings with the CEO and other executive staff.

Ensuring emergency procedures and standards are being adhered for the safety of staff and guests.

Being proactive in maintaining appropriate staff standards of conduct, dress, hygiene, uniform and appearance.

Ensuring security regulations are met.

Train new hires.

Inventory management - Managed stock levels, placed product orders.

Visual Merchandising - ensured a high standard of store presentation including.

Customer Service- Processed customer sales , provided product advice and managed enquiries, dispensing of scripts.

Operations- Assisted the daily operations of the pharmacy, completed insurance documentation.