Carly McDonald
Banora Point,NSW
Summary
Dynamic professional with a proven track record at Liquorland Warehouse, excelling in sales and customer support. Recognised for cultivating strong client relationships and achieving sales goals through effective strategies. Reliable and detail-oriented, I leverage excellent organisation and time management skills to enhance customer satisfaction and streamline operations.
Overview
19
19
years of professional experience
Work History
Merchandiser
Liquorland Warehouse
Tweed Heads, NSW
05.2025 - Current
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Updated pricing and signage to complete product displays and educate customers.
- Inspected merchandise for quality and arranged proper display location on floor.
- Verified products appeared at correct locations in proper quantities.
- Completed efficient store resets to prepare store for special promotions and seasonal updates.
- Contributed to a safe and welcoming shopping environment by adhering to store policies, addressing potential hazards, and maintaining clean, orderly merchandise displays.
- Streamlined merchandise presentation through consistent application of planograms and adherence to company guidelines.
Sales and Customer Support
Liquorland Warehouse
Tweed Heads, NSW
03.2023 - Current
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Increased sales by developing and implementing effective sales strategies.
- Developed a comprehensive understanding of product offerings to provide tailored solutions for client needs.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours across night, weekend, and holiday shifts.
- Organized and detail-oriented with a strong work ethic.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Administrative Officer
N S Electrics
Greystanes, NSW
06.2020 - 05.2023
- Prepared and Processed invoices.
- Processed credit card payments and reconciled credit card statements for accuracy in accounting process.
- Maintained strict confidentiality of sensitive financial data, protecting company integrity and privacy rights of individuals involved.
- Assisted in the preparation of monthly financial statements for timely and accurate reporting.
- Managed accounts payable and receivable, ensuring timely processing of invoices and payments.
- Assisted in tax preparation, ensuring accurate and compliant submissions.
- Contributed to cash flow management, monitoring incoming and outgoing transactions.
- Managed payroll data entry and processing for 5 employees to comply with predetermined company guidelines.
- Managed employee records on database to maintain accuracy and updated information.
Team Leader
Australian Taxation Office
Parramatta, NSW
05.2011 - 05.2020
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
- Collaborated with other department leaders to establish shared goals and ensure alignment across teams.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Promoted culture of continuous improvement by encouraging feedback from all organizational levels and implementing actionable changes.
- Established clear communication channels to facilitate timely exchange of information between team members and stakeholders.
Senior Client Service Representative
Australian Taxation Office
Parramatta, NSW
06.2008 - 05.2011
- Implemented feedback from clients to refine operational procedures, resulting in higher levels of satisfaction.
- Delivered consistent results under pressure by prioritising tasks based on urgency and importance effectively managing workload.
- Navigated multiple software platforms simultaneously while assisting clients, increasing multitasking capabilities.
- Led training sessions for junior representatives, strengthening their skills in customer relations and product knowledge.
- Fostered a culture of continuous learning by regularly attending coaching seminars and workshops staying up-to-date with the latest industry trends.
- Provided constructive feedback and guidance to team members, fostering growth and development in their roles.
- Developed individualized coaching plans for each team member, leading to improved skillsets and overall achievement.
Scheduler
Australian Taxation Office
Parramatta, NSW
09.2007 - 06.2008
- Reduced scheduling conflicts and ensured timely execution of tasks through proactive rescheduling and resource allocation adjustments.
- Maintained high levels of customer satisfaction through diligent scheduling coordination, ensuring all deliverables were met within agreed timeframes.
- Consistently met deadlines by effectively allocating resources, tracking progress, and making necessary adjustments to schedules as needed.
- Worked with supervisors and team members to understand supply needs and bring levels within desired tolerances.
Client Service Representative
Australian Taxation Office
Parramatta, NSW
05.2006 - 08.2007
- Delivered outstanding customer service by maintaining a professional demeanor during high-pressure situations.
- Managed incoming calls, providing prompt and accurate information to clients about products and services.
- Maintained accurate record-keeping with proactive attention to client information updates.
- Adapted quickly to changes in company policy or procedures while maintaining excellent service standards for existing clients.
- Assisted clients with navigating online platforms and tools, enhancing their overall experience with the company''s resources.
Education
Diploma Of Travel And Tourism - Travel And Tourism
Macleay College
Sydney, NSW2002
Higher School Certificate - HSC
Cerdon College
Merrylands, NSW11.2000
Skills
- Reliable and punctual
- Friendly and outgoing
- Hard working
- Attention to detail
- Excellent organisation and time management
References
Shayne Giles
Previous Store Manager
Liquorland Warehouse
0404118172
Nat Stewart
Previous Assistant Store Manager
Liquorland Warehouse
0408614218
Timeline
Merchandiser
Liquorland Warehouse
05.2025 - Current
Sales and Customer Support
Liquorland Warehouse
03.2023 - Current
Administrative Officer
N S Electrics
06.2020 - 05.2023
Team Leader
Australian Taxation Office
05.2011 - 05.2020
Senior Client Service Representative
Australian Taxation Office
06.2008 - 05.2011
Scheduler
Australian Taxation Office
09.2007 - 06.2008
Client Service Representative
Australian Taxation Office
05.2006 - 08.2007
Diploma Of Travel And Tourism - Travel And Tourism
Macleay College
Higher School Certificate - HSC
Cerdon College