Carly McEneny
Golden Beach,QLD
Summary
A creative, passionate and driven professional, with an attention to detail. Extremely patient and polite individual, who thrives in challenging and demanding environments. Bringing experience of visual merchandising and working well in a team environment, with impeccable interpersonal skills. Passionate about driving brand awareness and product performance. Maintaining professional and positive connections with all interactions.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Administration Officer
Sunshine Coast Grammar Early Learning Centre
03.2022 - 12.2022
- Responsible for family accounts, processing payments and managing debtors.
- Enhanced office efficiency by streamlining administrative processes and implementing new organizational systems.
- Reduced operational costs through careful monitoring of expenses and identifying areas for improvement.
- Provided exceptional customer service, addressing inquiries professionally and in a timely manner.
- Developed strong working relationships with colleagues, contributing to a positive work environment.
- Managed complex scheduling tasks, ensuring that deadlines were met consistently.
- Organized numerous events and conferences, coordinating logistics and maintaining clear communication with all stakeholders.
- Handled sensitive information discreetly, maintaining confidentiality at all times.
- Contributed to office safety by enforcing workplace policies and following emergency procedures as needed.
- Facilitated effective communication between departments by acting as a liaison between management teams on critical projects or initiatives.
- Boosted employee morale by planning engaging team-building activities throughout the year.
- Screened and transferred incoming calls, took down messages, and transmitted information and documents to internal personnel.
- Aided colleagues, managers, and customers through regular communication and assistance.
Retail Assistant Manager
Gingers
01.2022 - 03.2022
- Boosted sales performance with strategic merchandising plans and promotional displays.
- Fostered a positive work environment, promoting teamwork and open communication among staff members.
- Maximized revenue growth through proactive management of store promotions, markdowns, and clearance events.
- Supervised daily store operations, ensuring smooth workflow and timely completion of tasks.
- Collaborated with store manager to develop action plans for improving overall store performance metrics.
- Maintained visual merchandising standards throughout the store to create an engaging shopping experience for customers.
- Ensured compliance with all safety regulations, maintaining a clean and organized workspace for staff and customers alike.
- Increased repeat business from loyal customers through personalized assistance in product selection while developing rapport with clientele.
- Exhibited excellent people skills during interaction with employees and customers.
- Handled customer service by dealing with complaints, organizing stock and answering customer questions.
- Acted as in-store sales leader and maintained strong presence on floor to build relationships with customers, support and develop team and increase revenue.
- Maintained, cleaned and organized store to provide positive shopping experience for customers and inspiring workplace for team members.
- Upheld company customer service standards to provide customers with outstanding service and friendly environment.
- Liaised with retail manager to cultivate and maintain positive and uplifting work environment and family-centric culture.
- Tracked daily cash handling, reconciled sales and prepared bank deposits.
Lead Educator
Green Leaves Early Learning Centre Pelican Waters
04.2018 - 01.2022
- Led a 3-year-old room as Lead Educator within a team of three Educators
- Ensured planned educational experiences were set up daily and rearranged room to ensure age and developmental appropriateness and inviting for the children
- Provided first aid for children and staff injuries and illnesses
- Ensured all Legislative and Framework documentation was completed and up to date
- Completed all tasks that are required of me by my Director
- Consistently ensured that all child, family, staff, and stakeholder information and communication was kept confidential
- Ensured to carry out a duty of care when it came to reporting incidents and disclosures
- Competently used Educa and then Storypark software for programming and staff and parent communication
- Maintained workplace health and safety was always adhered to
- Engaged in emergency lock-down and evacuation procedures and drills.
Assistant Director & Educational Leader/ Acting Director & Educational Leader
Majella Early Years Centre – Centacare
06.2014 - 01.2018
- Fully accountable for supporting the Director, completing daily, weekly and monthly tasks and a number of additional projects delegated to me
- As the Acting Director, I was fully responsible for Directing a 75 place centre with a staffing team of 18 staff, including all Educators, Assistant Director, Chef and Early Childhood Teacher
- I consistently ensure that all family and staff information and professional conversations with stakeholders are kept confidential
- I ensure to carry out a duty of care when it comes to reporting incidents, disclosures and Workplace Health & Safety
- I own a great understanding of working with CCMS, working with QikKids, including CCB, CCR and Special CCB
- I safely and confidently conduct Emergency Evacuation Drills and have dealt with Emergency situations such as injuries, illnesses, lockdowns and floods in an appropriate manner
- As the Acting Director, I designed, altered and implemented the rosters and processed fortnightly wages to Payroll for payment, as part of both roles
- As the Acting Director, I created and emailed out monthly centre newsletters and in both roles, I am in charge of designing flyers, posters or signs needed for legislation or events
- I work in compliance with Health and Safety Guidelines and Safe Food Handling from the Department of Health and Nutrition Australia Qld (NAQ)
- I act within a role of responsibility, handling cash and processing Direct Deposit and Direct Debits and taking cash and eftpos payments from parents
- I have good organisation skills to keep track of centre budgets for resources and for front office presentation
- I frequently liaise with my Area Supervisor, Finance Department, local Prep Teachers and Principles, Early Childhood Officers, Nutrition Australia QLD, Paediatricians and other specialists
- I meet with new families, organising enrolments and orientations, demonstrating interpersonal and communication skills
- During my Acting Director role, I was responsible for organising Professional Development and conducting staff training during monthly meetings
- I meet with Educators weekly to discuss their Program, Practice and Documentation and answer any questions regarding Education (as part of the EL role)
- I assisted in creating and implementing the Centre’s Quality Improvement Plan
- I demonstrate excellent documentation skills, taking minutes in meetings and filing/archiving documents.
Coordinator
Helping Hands Network OSHC – Bounty Boulevard State School
06.2013 - 06.2014
- Successfully and confidently coordinated a 120-child licensed service and managed a team of up to 12 staff
- Built and maintained partnerships with the school, engaging in principle meetings and school PD days
- Carried out general office duties such as responding to emails, voice messages, and parent message books daily
- Involved in account and bookings management using QikKids and CCMS and understand CCB, CCR & Special CCB
- Worked in line My Time, Our Place - Framework for School Age Care & the National Quality Framework, as well as Nutrition Australia QLD recommendations
- Utilized excellent communication skills to liaise with stakeholders: ACECQA Officers, Emergency services, Principle and Deputy Principles, Operations Manager, Regional Operations Manager, Teachers, school Administration Officers & Guidance Officer
- Directed staff meetings and conducted staff performance reviews
- Attended PD meetings for Schoolwide Positive Behaviour Support (SWPBS) and implementing in correspondents with the school
- Responsible for resource and food orders and controlling the budget
- Created a monthly newsletter and conducted parent and new staff orientations
- Created Vacation Care program, organized Extra Learning Activities and Active After School Care programs, in line with the My Time, Our Place Framework with the Children’s choices.
Co-coordinator
Children First - Clayfield Outside School Hours Care
12.2009 - 06.2013
- Co-Managed a team of up to 8 staff and cared for children from 6 – 14 years old
- Involved in school pick-ups and drop-offs, driving a 12-seat minibus
- General administration support such as account management and bookings using QikKids and performing account payments of cheque, eftpos, and cash
- Involved in reception duties and roster planning
- Worked in line with My Time, Our Place - Framework for School Age Care & the National Quality Framework
- Prepared healthy food options for the children’s breakfast, lunch (Vacation Care), and afternoon tea
- Completed daily observations on individual children using ProfileMaker
- Administered and reported First Aid procedures when required.
Education
Diploma of Early Childhood Education & Care -
Australian Child Care Career Options
Queensland01.2016
Bachelor of Education (Primary) Part Time -
University of Canberra
Canberra, ACT01.2009
Skills
- Digital Marketing
- Branding
- Proofreading
- Blogging
- Content Writing
- Workflow Coordination
- Vlogging
- Event Planning
- Customer Service
- Calendar Management
- Social and New Media
- Copywriting
Certification
- Diploma of Early Childhood Education & Care
- Registered QLD Teacher Aid
- Certificate in Safe Food Handling in Early Childhood Setting
- Current Working with Children Blue Card
Timeline
Administration Officer
Sunshine Coast Grammar Early Learning Centre
03.2022 - 12.2022
Retail Assistant Manager
Gingers
01.2022 - 03.2022
Lead Educator
Green Leaves Early Learning Centre Pelican Waters
04.2018 - 01.2022
Assistant Director & Educational Leader/ Acting Director & Educational Leader
Majella Early Years Centre – Centacare
06.2014 - 01.2018
Coordinator
Helping Hands Network OSHC – Bounty Boulevard State School
06.2013 - 06.2014
Co-coordinator
Children First - Clayfield Outside School Hours Care
12.2009 - 06.2013
Diploma of Early Childhood Education & Care -
Australian Child Care Career Options
Bachelor of Education (Primary) Part Time -
University of Canberra
- Diploma of Early Childhood Education & Care
- Registered QLD Teacher Aid
- Certificate in Safe Food Handling in Early Childhood Setting
- Current Working with Children Blue Card
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