Summary
Overview
Work History
Skills
Accomplishments
References
Timeline
Generic

Carly O'Neill

Greensborough,VIC

Summary

Collaborative Key Account Manager with demonstrated success in relationship building, negotiating and developing new business. Self-motivated, driven and adaptable with proven track record of exceeding goals.

Overview

16
16
years of professional experience

Work History

Key Account Manager

Campari
08.2018 - Current


  • Leveraging my 10+ years experience in FMCG, I have built and maintained strong customer relationships to drive business growth.
  • Create sales forecasts to target monthly and yearly objectives (aligning with Campari Global).
  • Key participant in monthly S&OP meetings, presenting sales forecasts and YTD / YTG performance to senior Planning & Finance team.
  • Analyse sales and customer data using Circana (IRI) to identify trends and opportunities
  • Conduct regular account reviews with clients to assess performance, identify areas for improvement, and strategise future growth opportunities.
  • Coordinate with internal stakeholders (Planning, Procurement & Operations) to ensure timely delivery of productions, meeting customer expectations.
  • Negotiate contract renewals with existing customers, securing long-term commitment and fostering ongoing collaboration.
  • Maintain a high level of industry knowledge by attending relevant conferences, seminars, and workshops.
  • Organise cross-functional teams to address complex customer requests i.e Emergency Response Team meetings
  • Proactively identify potential issues within key accounts, taking corrective action to prevent loss of business or dissatisfaction.

Assistant Business Manager / Key Account Manager

Lion
03.2014 - 08.2018


  • Key support to the National Account Manager
  • Enhanced efficiency by streamlining processes and implementing time-saving strategies for Rebates, Accruals and tracking O&A spend.
  • In recognition of my achievements and career progression goals I took on my own account, an independent retailer with 250 stores in QLD, NSW & ACT

Administration Manager

Robertsons Furniture & Interior Design
05.2008 - 03.2014
  • Assisted a team of Interior Designers and Showroom Manager, providing administrative support to ensure high-quality service delivery.
  • Conducted regular audits of internal processes to identify areas for improvement and implement corrective measures promptly.
  • Managed budgets and financial reporting, enabling effective allocation of resources and timely identification of potential cost savings.

Skills

  • Client Relationship Building
  • Key Account Management
  • Data-driven decision-making
  • Customer rapport

Accomplishments

  • Finance for Non Finance (Campari) April 2024
  • The Essential Negotiator (GAP) May 2023
  • Key Account Management (AIM) July 2021
  • Presenting with Influence (NIDA) August 2019
  • Safety Savvy - leadership workshop (RMS) March 2019

References

Available on request.

Timeline

Key Account Manager

Campari
08.2018 - Current

Assistant Business Manager / Key Account Manager

Lion
03.2014 - 08.2018

Administration Manager

Robertsons Furniture & Interior Design
05.2008 - 03.2014

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Carly O'Neill