Carly Parish

Aided in daily living activities by dressing, grooming, bathing,

and toileting patients.

● Assisted patients with self-administered medications.

● Maintained clean personal areas and prepared healthy meals

to support client nutritional needs.

● Assisted clients with daily living needs to maintain self-esteem

and general wellness.

● Promoted social, emotional, and physical health through

diverse activities.

● Analyzed overall patient performance and recommended

adjustments to care plan goals, supporting individual

progression.

● Kept individuals safe by removing hazards and correcting Issues as they arrise.

• Developed and executed regional growth plans, resulting in expanded market share.
• Established a positive work environment that encouraged teamwork and facilitated open communication among team members.
• Spearheaded the implementation of new systems or tools designed to enhance productivity across teams in the region.
• Championed diversity initiatives within the workplace, creating an inclusive environment that fostered collaboration and innovation among team members.

● Coordinated the operations of seven outdoor pools in compliance with industry standards, adopted policies and budget allocations.

● Effectively supervise, coordinate, onboard and provide leadership to seventy six lifeguards.

● Proactively engage with the community to seek out opportunities to facilitate programs to meet their needs.

● Engage with local committees, schools, clubs, and other user groups.

•Delivered consistent and detailed reports to Executive Leadership Teams.

• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
• Responded to customer requests for products, services, and company information.
• Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
• Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
• Collaborated with team members to develop best practices for consistent customer service delivery.
• Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
• Exceeded performance metrics consistently, earning recognition as a top performer within the team.
• Fostered positive customer service culture within team which led to higher customer satisfaction rates.
• Participated in training programs to enhance product knowledge and customer service skills.
• Analyzed customer service metrics to identify trends and develop strategies for improvement.

• Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
• Handled complaints, provided appropriate solutions, and alternatives within appropriate timeframes and followed up to achieve resolution.
• Developed strong relationships with key clients, resulting in increased loyalty and repeat business.
• Contributed to product development efforts by providing insights on consumer preferences gathered from direct client interactions and feedback analysis.
• Liaised between customers and organization with particular focus on working with sales department.
• Managed customer relations on ongoing basis to maximize customer retention.
• Established performance and service goals and held associates accountable for individual performance.
• Supervised daily operations and sales functions to maximize revenue, customer satisfaction, and employee productivity.
• Collaborated with cross-functional teams to address systemic issues impacting customer experiences.
• Instituted structured follow-up processes with clients post-issue resolution, ensuring satisfaction and gathering valuable feedback for continuous service improvement.
• Designed targeted campaigns to address specific pain points identified through customer surveys, leading to increased satisfaction levels among target demographics.
• Maintained client files with sales contracts, records of client interactions, client notes, and other information.
• Organized regular meetings with stakeholders across departments, ensuring alignment on goals related to improving the overall client experience journey.
• Developed and implemented standards for staff to provide consistent service to customers.
• Fostered a culture of customer-centric thinking within the organization, driving teams to prioritize client needs and expectations in all decision-making processes.