Carly Prout
Sunbury
Summary
Customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Administration Support
S & S Wholesale
01.2023 - Current
- Enhanced office efficiency by managing all incoming calls, email and greeting visitors in a professional manner.
- Order and Invoice processing by accurately entering data using NetSuite.
- Maintained detailed records and filing systems, ensuring easy access to vital information.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Scheduling Appointments.
- Support to National Sales Team with all enquiries.
- Managed office supply inventory, keeping supplies well-stocked while controlling expenses.
- Assisted with all ad hoc administrative tasks, contributing to the overall smooth operation of the office.
- Confident use of Microsoft Suite and Outlook Software.
Account Manager
Novel Creations
08.2015 - 01.2023
- Increased customer satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high customer retention rate by providing exceptional customer service and anticipating customer needs.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Collaborated with sales team to identify potential upsell opportunities and expand customer base.
- Implemented strategies to increase revenue from existing accounts through upselling and cross-selling initiatives.
- Assisted in the development of training materials for new hires, ensuring smooth onboarding process.
- Achieved recognition for outstanding customer service, contributing to the company's reputation for excellence.
Education
M.A.T Training
01-2025
Skills
- Administration support
- Manage all Customer enquiries Via Phone and Email
- Front office support
- Customer service
- Relationship building
- Critical thinking
- Order, Invoice and Data entry
- Problem resolution
- Computer proficiency
- Professional telephone demeanour
- Scheduling
- Follow-up skills
Certification
- Current Working with Children's Check
- Current Victorian Police Check
Timeline
Administration Support
S & S Wholesale
01.2023 - Current
Account Manager
Novel Creations
08.2015 - 01.2023
M.A.T Training
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