Summary
Overview
Work History
Education
Skills
Timeline
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Carly Snyman

Brisbane,QLD

Summary

Dynamic Premium Services Executive Host at The Star Brisbane, adept at enhancing customer retention through exceptional service and relationship-building. Proven expertise in conflict resolution and event planning, successfully cultivating loyalty among high-end players. Recognised for implementing strategies that elevate guest experiences and drive repeat business.

Overview

17
17
years of professional experience

Work History

Premium Services Executive Host

The Star Brisbane
11.2024 - Current
  • Responded promptly to all inquiries from customers regarding services or products offered by the casino.
  • Resolved complaints from customers while maintaining a positive attitude towards them.
  • Developed relationships with key players in order to increase loyalty and retention rates.
  • Ensured compliance with company policies, procedures, and regulations.
  • Greeted and welcomed guests with a professional demeanor.
  • Provided personalised service to high-end players and VIPs.
  • Cultivated strong relationships between the casino staff and its patrons through excellent interpersonal skills.
  • Managed daily administrative tasks related to hosting duties such as creating hotel bookings, limousine bookings, responding to emails and phone calls.

Casino Gaming Host

The Star Brisbane
Brisbane, QLD
03.2024 - 11.2024
  • Performed new customer sign-ups for The Star Club.
  • Provided feedback to senior management on ways to improve service quality standards.
  • Developed and maintained strong relationships with customers by providing excellent customer service.
  • Greeted guests upon arrival to the casino, providing them with information about gaming and promotions.
  • Assisted in training new staff members on casino procedures and protocols.
  • Verified and maintained compliance with applicable gaming regulations and laws as well as internal casino policies, procedures, and controls.
  • Explained time play, SOWF, SOF, and how to open a Front Money Account.

Company Director

PTA Transport Australia Pty Ltd
Sydney
02.2019 - 02.2024
  • Recruited new staff members to fill vacant positions or create new roles as necessary.
  • Identified potential areas of improvement within the company, and implemented changes accordingly.
  • Monitored daily activities to ensure efficient use of resources.
  • Monitored driver daily run sheets in accordance with Basic Fatigue Management and NHVR.
  • Negotiated partnerships with vendors or suppliers that provide maximum value at minimal costs.
  • Oversaw establishment of processes designed to improve operational efficiency.
  • Introduced cost-saving measures across departments while maintaining high levels of service delivery.
  • Cultivated relationships with customers to increase loyalty and repeat business opportunities.
  • Reviewed and approved all major contracts and agreements.
  • Ensured compliance with applicable laws, regulations, and policies, in accordance with NHVR.
  • Managed crisis situations to minimise impact on operations and reputation.
  • Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.

Various Hospitality Jobs Whilst Studying

Hospitality
01.2012 - 12.2018

Astral Restuarant Host

Star City Casino Sydney
11.2008 - 12.2011
  • Provided excellent customer service by anticipating customer needs.
  • Served as point-of-contact for resolving guest complaints or special requests.
  • Took reservations over phone and in person.
  • Greeted guests upon arrival and provided them with menus.
  • Provided customers with accurate wait times and monitored waiting list.
  • Performed light administrative duties such as filing documents and taking messages.
  • Facilitated communication between guests and other departments within the casino.
  • Responded promptly to emails from customers inquiring about services or requesting assistance with issues related to their visit or stay at the casino.
  • Greeted guests upon their arrival to the casino and provided them with information about services, promotions, and events.
  • Assisted in organising special events for high-end customers such as VIP parties.

Education

Bachelor of Applied Social Science - Major Psychology -

Australian College of Applied Psychology
Brisbane, QLD
08-2016

Diploma of Events Management -

Martin College
Gold Coast, QLD
11-2012

Bachelor of Laws - First 2 years completed.

Queensland University of Technology
Brisbane, QLD

Skills

  • Customer service
  • Event planning
  • Sales promotions
  • Conflict resolution
  • Customer retention
  • Team collaboration
  • Problem solving
  • Exceptional communication

Timeline

Premium Services Executive Host

The Star Brisbane
11.2024 - Current

Casino Gaming Host

The Star Brisbane
03.2024 - 11.2024

Company Director

PTA Transport Australia Pty Ltd
02.2019 - 02.2024

Various Hospitality Jobs Whilst Studying

Hospitality
01.2012 - 12.2018

Astral Restuarant Host

Star City Casino Sydney
11.2008 - 12.2011

Bachelor of Applied Social Science - Major Psychology -

Australian College of Applied Psychology

Diploma of Events Management -

Martin College

Bachelor of Laws - First 2 years completed.

Queensland University of Technology

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Carly Snyman