Carly Staffieri
South Yarra,VIC
Summary
Dynamic Account Manager offering expertise in building partnerships, retaining key accounts and enhancing profit channels. Strong leader with proficiency in growing professional network, influencing decision-makers and devising successful strategies. Collaborative and strategic team leader with robust background in customer relationship management.
Overview
7
7
years of professional experience
Work History
Account Manager
Your Business Listing
02.2022 - Current
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Managing 200+ client’s businesses online presence through Google and social media
Customer Service / Beverage Attendant
The Albion
South Melbourne
02.2022 - Current
- Proficient in providing top-tier bottle service, I excel in creating unparalleled VIP experiences within hospitality settings. With a keen eye for detail and a dedication to customer satisfaction, I adeptly manage bottle service operations, ensuring seamless execution from order placement to presentation. My expertise lies in cultivating relationships with clientele, anticipating their needs, and delivering personalized service that exceeds expectations. Committed to upholding venue standards and maximising revenue, I consistently contribute to the success of establishments through my adept bottle service skills.
Salon Assistant Receptionist
Rokk Ebony
01.2021 - 01.2022
- As a hair salon assistant and receptionist, I bring a blend of organisational prowess and client-focused service to the forefront. Proficient in managing salon operations, I excel in appointment scheduling, inventory management, and ensuring a smooth flow of daily activities. With a friendly demeanor and strong communication skills, I warmly welcome clients, address inquiries, and facilitate a welcoming atmosphere. From coordinating stylist schedules to assisting with client consultations, I am dedicated to ensuring each guest receives exceptional care and attention to detail. Diligent in maintaining salon cleanliness and upholding hygiene standards, I play a pivotal role in creating a positive and professional environment conducive to client satisfaction and salon success.
Restaurant Manager
Family Business
01.2019 - 01.2021
- From working as a manager in such a fast paced restaurant, I also have adequate skills with modern technology such as food delivery services and POS systems.
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Correctly calculated inventory and ordered appropriate supplies.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
Front of House/Cashier
Fast Food Restaurant
01.2017 - 01.2018
- Working at 16 I operated cash register for cash and credit card transactions with excellent accuracy levels.
- Assisted customers by answering questions and fulfilling requests.
- Enhanced customer satisfaction by efficiently processing transactions and addressing inquiries.
- Worked closely with shift manager to solve problems and handle customer concerns.
Education
Graduate Certificate - Business Administration
Monash University
Melbourne, VICAvila College
Mount Waverley, VICContent And Social Media Marketing -
RMIT University
Melbourne, VICSkills
- Customer Service
- Teamwork and Collaboration
- Client Relations
- Client Relationship Management
- Customer Satisfaction
- Relationship Building
- Strategic Planning
- Goal-Oriented
- Relationship building and management
- Team Training
- Upselling
- Marketing
- Staff Management
- Customer rapport
- Account verification
- Software expertise
Work Related Strengths
- Ability to see possibilities and implications
- Aptitude for creative problem-solving
- Ability to examine issues objectively
- Understanding of complex issues
- Drive and ambition to succeed
- Comfort with technology shown through experience navigating a cash-register
- Strong motivation to be competent and to excel
- High standards and strong work ethic
- Logical and analytical decision-making skills
- Decisiveness and strong organisational skills
- Ability to multitask
- Organisational skills
- Communication skills
- Customer service
Timeline
Account Manager
Your Business Listing
02.2022 - Current
Customer Service / Beverage Attendant
The Albion
02.2022 - Current
Salon Assistant Receptionist
Rokk Ebony
01.2021 - 01.2022
Restaurant Manager
Family Business
01.2019 - 01.2021
Front of House/Cashier
Fast Food Restaurant
01.2017 - 01.2018
Graduate Certificate - Business Administration
Monash University
Avila College
Content And Social Media Marketing -
RMIT University