Carly Staffieri
South Yarra,VIC
Summary
Dedicated and results-driven Marketing Specialist with a proven track record of leveraging exceptional customer service skills to cultivate strong client relationships and drive business growth. Adept at developing and executing innovative marketing strategies across various channels to enhance brand visibility, engage target audiences, and achieve organisational objectives. Passionate about delivering exceptional customer experiences while maximising ROI through strategic marketing initiatives.
Overview
7
7
years of professional experience
Work History
Marketing Specialist
Global Marketing Group
02.2021 - Current
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Proficiency in utilising Google Business tools, AdWords, and various social media platforms including Instagram, Facebook and TikTok to strategically manage online presence, drive engagement, and optimise digital marketing campaigns for enhanced brand visibility and customer acquisition.
- Developing and managing online products to enhance customer reach, including website creation and review generation tools.
- Maintain a high client retention rate by providing exceptional customer service and anticipating client needs.
Social Media Manager
Harry's Schnitzel And Grill
Cheltenham, VIC
01.2019 - 01.2021
- Increased customer engagement through social media.
- Managed multiple social media platforms, ensuring a consistent brand voice and message.
- Boosted engagement rates with the creation of compelling and visually appealing content.
- Monitored online presence of company's brand to engage with users and strengthen customer relationships.
Customer Service / Beverage Attendant
The Albion
02.2022 - Current
- Proficient in providing top-tier bottle service, I excel in creating unparalleled VIP experiences within hospitality settings. With a keen eye for detail and a dedication to customer satisfaction, I adeptly manage bottle service operations, ensuring seamless execution from order placement to presentation. My expertise lies in cultivating relationships with clientele, anticipating their needs, and delivering personalised service that exceeds expectations. Committed to upholding venue standards and maximising revenue, I consistently contribute to the success of establishments through my adept bottle service skills.
Salon Assistant Receptionist
Rokk Ebony
01.2021 - 01.2022
- As a hair salon assistant and receptionist, I bring a blend of organisational prowess and client-focused service to the forefront. Proficient in managing salon operations, I excel in appointment scheduling, inventory management, and ensuring a smooth flow of daily activities. With a friendly demeanor and strong communication skills, I warmly welcome clients, address inquiries, and facilitate a welcoming atmosphere. From coordinating stylist schedules to assisting with client consultations, I am dedicated to ensuring each guest receives exceptional care and attention to detail. Diligent in maintaining salon cleanliness and upholding hygiene standards, I play a pivotal role in creating a positive and professional environment conducive to client satisfaction and salon success.
Front of House/Cashier
Fast Food Restaurant
01.2017 - 01.2018
- Working at 16 I operated cash register for cash and credit card transactions with excellent accuracy levels.
- Assisted customers by answering questions and fulfilling requests.
- Enhanced customer satisfaction by efficiently processing transactions and addressing inquiries.
- Worked closely with shift manager to solve problems and handle customer concerns.
Education
Avila College
Skills
- Customer Service
- Teamwork and Collaboration
- Client Relations
- Client Relationship Management
- Relationship Building
- Relationship building and management
- Upselling
- Marketing
- Customer rapport
- Account verification
- Software expertise
- Energy and enthusiasm
- Marketing techniques
- Social Media Management
- Digital Marketing
- Analytics and SEO
- Graphic Design
- Google Analytics
Timeline
Customer Service / Beverage Attendant
The Albion
02.2022 - Current
Marketing Specialist
Global Marketing Group
02.2021 - Current
Salon Assistant Receptionist
Rokk Ebony
01.2021 - 01.2022
Social Media Manager
Harry's Schnitzel And Grill
01.2019 - 01.2021
Front of House/Cashier
Fast Food Restaurant
01.2017 - 01.2018
Avila College