Summary
Overview
Work History
Skills
References
Timeline
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Carly Stegman

Port Douglas,QLD

Summary

Dynamic Senior Property Manager with Wide Bay Real Estate, adept at enhancing property value through strategic budgeting and financial reporting. Expert in lease negotiation and tenant screening, consistently resolving tenant issues with exceptional customer service. Proven track record in implementing efficient management systems, resulting in improved operational effectiveness.

Overview

13
13
years of professional experience

Work History

Senior Property Manager - Head of Department

Wide Bay Real Estate, McColms First National
Bundaberg QLD, QLD
05.2010 - 06.2023
  • Managed and oversaw operations, maintenance and administration of properties.
  • Ensured all tenants adhered to rental agreements, lease terms, and applicable laws.
  • Coordinated necessary repairs or renovations with contractors as needed.
  • Created budgets and monitored expenses related to managing properties.
  • Answered calls and responded to inquiries from various parties using strong active listening and open-ended questioning skills to resolve problems.
  • Conducted regular inspections of managed properties to identify any issues requiring attention.
  • Resolved tenant complaints in a timely manner.
  • Assisted owners with analyzing complex real estate documents and loan agreements.
  • Prepared detailed budgets and financial reports for properties.
  • Oversaw daily operations, maintenance, and administration of various properties.
  • Handled rent collections from tenants on a monthly basis and kept accurate records of payments received.
  • Performed periodic reviews of existing leases for accuracy and completeness.
  • Prepared reports on the condition of managed properties for owners or investors.
  • Met with clients to negotiate management and service contracts.
  • Negotiated contracts with vendors for the maintenance of properties.
  • Managed day-to-day activities involving tenants, subcontractors and property management.
  • Screened potential tenants through background checks, credit reports, references.
  • Maintained relationships with tenants by providing excellent customer service and responding promptly to inquiries or concerns.
  • Advertised vacancies via online listings, newspaper ads.
  • Provided guidance and support to junior members of the team when needed.
  • Drafted leases and other legal documents associated with renting out properties.
  • Developed and implemented policies, procedures and systems to ensure efficient management of properties.

Skills

  • Property management and maintenance
  • Budgeting and financial reporting
  • Lease negotiation and tenant screening

References

References available upon request.

Timeline

Senior Property Manager - Head of Department

Wide Bay Real Estate, McColms First National
05.2010 - 06.2023

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Carly Stegman