Carly Trewin
Shepparton
Summary
Dynamic individual with hands-on experience in reception and administration and talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.
Overview
6
6
years of professional experience
Work History
Administration and Reception
Goulburn Valley Eye Group
03.2024 - Current
- Building and maintaining relationships with patients
- Scheduling patient appointments to optimise Doctor and clinic productivity
- Creating invoice and processing patient accounts
- Clinic open and closure procedures
- Communicating with referring Doctors to ensure patients are seen according to urgency and that all necessary information is received
- Creation and accurate maintenance of patient records
- Creation and distribution of time sensitive patient communication
- Ensuring patient confidentiality at all times
- Knowledge and execution and multiple computer programs including in house programs and Microsoft Office Suite
- Processing patient claims through Medicare and private health funds
Bar, Bistro, Functions & Events
The Aussie Hotel
01.2024 - 03.2024
- Responsible and efficient service of food and beverages
- Opening and closing procedures including cleaning processes, replenishing stock, setting for bookings
- Building and maintaining positive relationships with guests
- Preparation and service of a variety of beverages including coffee, cocktails, mixed drinks and tap beers
- Set up, supervision and pack down of various functions and events
- Maintaining excellent service standards and relationships with guests
Bar, Bistro, Functions & Events
The Shepparton Golf Club
08.2021 - 05.2023
- Responsible and efficient service of food and beverages
- Opening and closing procedures including cleaning processes, balancing tills, locking and alarming venue
- Monitoring stock and supply levels and ordering when needed
- Building and maintaining positive relationships with members and guests
- Preparation and service of a variety of beverages including coffee, cocktails, mixed drinks and tap beers
- Set up, supervision and pack down of various functions and events
- Supervision and training of lesser experienced staff
- Organising and managing of bistro service
- Maintaining excellent service standards and relationships with both members and guests
Administration Assistant
Kleenmart Pty Ltd
09.2019 - 05.2021
- Supporting and maintaining excellent relations with customers and suppliers
- Ordering and receival of stock
- Monitoring and maintaining inventory systems and customer records
- Receiving and processing of payments
- Preparing, invoicing and dispatching of customer orders
- Prompt and efficient handling of customer queries via both phone and email
- Maintain and continuous updating of web site and online store
- Actively engaging social media accounts to promote and encourage business growth
- Assisting customers to find solutions and products to effectively meet their needs
- Efficient and accurate management of company files
Skills
- Excellent customer service skills
- Teamwork and collaboration
- Organization and time management
- Multitasking Abilities
- Flexible and adaptable
- Problem-solving
- Dependable and responsible
- Attention to detail
- Fast learner
- Friendly, positive attitude
Timeline
Administration and Reception
Goulburn Valley Eye Group
03.2024 - Current
Bar, Bistro, Functions & Events
The Aussie Hotel
01.2024 - 03.2024
Bar, Bistro, Functions & Events
The Shepparton Golf Club
08.2021 - 05.2023
Administration Assistant
Kleenmart Pty Ltd
09.2019 - 05.2021
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