Carly Turner
South Geelong ,VIC
Summary
Experienced in Administration, Sales, Telecommuncations, Hospitality and Customer Service with over 20 years of experience. Excellent reputation for resolving problems and improving customer satisfaction.
Overview
30
30
years of professional experience
Work History
Food and Beverage Attendant
Adventure Park
11.2021 - Current
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines and mixers.
- Upsold menu items to customers ie: "Flashing Cup's," driving up per sale revenues and maximizing profits.
- Assisted servers with specialty drinks orders by preparing on-demand items witqhout delay.
- Handled simultaneous customer, team and business needs while avoiding unnecessary delays or errors.
- Set up bar for operation and stocked service bar.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.
- Kept bar presentable and well-stocked to meet customer needs.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
- Checked identification for minimum age for sale of alcoholic beverages.
- Determined customer preferences to suggest appropriate cocktails and increase sales.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Stored food in designated containers and storage areas to increase shelf life, improve kitchen organization and provide easy access during busy peak service times.
Catering Staff Member
Calibre
06.2019 - 07.2022
- Presented food and beverages on buffet tables and drink stations in line with formality and specifications of each event.
- Served appetizers, delivered entrees and refilled beverages for banquet guests.
- Maintained flexible work schedule to meet event needs.
- Arranged linens and table settings according to seating plan and event theme.
- Provided friendly, courteous service to create memorable moments for guests.
- Cleared dishes and glassware quickly following each course.
- Monitored dietary restrictions and served guests with special needs.
Business Development Representative
Journey Management Group
01.2017 - 03.2019
- Maintained extensive knowledge of company products and services to provide top-notch expertise to customers.
- Developed business pipeline using cold and warm techniques.
- Expanded business through effective network development, identifying new and prospective clients.
- Negotiated, prepared and signed contracts with clients.
- Tracked sales calls in database for relationship management.
- Networked among local business and community organizations to develop leads and generate business.
- Met with current clients to assess needs and develop improvement plans.
- Tracked weekly sales to develop corrective action planning reports.
- Negotiated contracts and closed sales with new and existing clients.
- Addressed and resolved business strategy obstacles to inform stakeholders.
Case Manager
Journey Management Group
11.2010 - 01.2017
- Interacted with Students by phone, email or in-person to provide information.
- Managed phone and email correspondence, incoming and outgoing with job network agents and student employers.
- Determined eligibility and suitability for training by performing student intake interviews and language literacy and numeracy assessments.
- Managed filing system, entered data and completed other clerical tasks.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Composed sensitive, confidential reports and documentation.
- Prepared information packages for pickup and courier services for prompt delivery to students.
- Generated reports and typed letters in Word and prepared certificates to be awarded to students.
- Managed records and data transfer, ensuring traceability for The Education department and the company.
- Produced high-quality documents, spreadsheets and presentations for internal departments.
- Reviewed student time sheets, prepared attendance reports for Job networks, employers and the Education department.
- Prepared meeting materials and took clear notes to distribute to management and other team members.
- Prepared and maintained student's training plans, attended classes and grades to prepare for certification.
- Identified and recommended changes to existing processes to improve accuracy, efficiency and quality service.
- Maintained daily reports to meet organizational and departmental requirements outlined by The Education department.
- Used VETtrak to prepare various correspondence, reports and other written material.
- Assisted new staff with using training materials and software, providing training and answering questions.
- Participated in work place activities outside of and during work hours.
Event Organizer & Event Host
Beavs Bar, Slate , Black Hatt,
04.2010 - 11.2021
- Hosted events and charities in the Geelong community, promoting up and coming musical talent.
- Wrote e-mails, created marketing material and promoted events via social media, news papers and local radio stations.
- Coordinated schedules and timelines for events.
- Mentored and assisted musicians with networking and booking other gigs.
- Liaised with musicians to coordinate charity events.
- Assisted with stage set up and sound control.
Retail Sales Officer
Telstra
10.2004 - 08.2010
- Answered product questions with up-to-date knowledge of sales and store promotions.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Maintained company's visual merchandise standards through general housekeeping and planograms.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
Education
Certificate III - Customer Service
C/o Employer. Agis
Melbourne, VIC06.2010
Certificate III - Photography
Photographic Imaging College
East Hawthorn 12.2004
High School Diploma -
Kurunjang Secondary College
12.2001
Skills
- Positive Customer Engagement and Assistance
- POS Systems, Cash Handling and Consolidation
- Creating Marketing Material for Social Media
- Customer Relations and Networking
- Advanced Computer skills
- Administration Duties
- Persuasive Selling
- Team Leadership
Timeline
Food and Beverage Attendant
Adventure Park
11.2021 - Current
Catering Staff Member
Calibre
06.2019 - 07.2022
Business Development Representative
Journey Management Group
01.2017 - 03.2019
Case Manager
Journey Management Group
11.2010 - 01.2017
Event Organizer & Event Host
Beavs Bar, Slate , Black Hatt,
04.2010 - 11.2021
Retail Sales Officer
Telstra
10.2004 - 08.2010
Certificate III - Customer Service
C/o Employer. Agis
Certificate III - Photography
Photographic Imaging College
High School Diploma -
Kurunjang Secondary College
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