CARLY VAN BRACHT
Birmingham Gardens,New South Wales
Summary
Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in a timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments. Experienced candidate with passion for verifying safety and security of all individuals within area of responsibility. Hardworking individual with excellent eye for detail and in-depth knowledge of emergency situation protocols and procedures. Natural problem-solver with keen ability to relate to people of all ages and backgrounds.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Waitress
Salt Cafe Surf
08.2022 - Current
- My primary responsibilities at the company are serving customers at the register, preparing food, running the coffee machine occasionally, and overseeing an afternoon's closing.
Customer Service Assistant
Tarra Motors Bega
10.2023 - 02.2024
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Streamlined the customer service process for increased efficiency and faster response times.
- Collaborated with team members to improve overall customer experience and boost company reputation.
- Handled high call volume while maintaining a professional demeanour and ensuring timely resolutions.
- Maintained accurate records of customer interactions, inputting data into CRM systems for tracking purposes.
Lifeguard
Surf Life Saving NSW
11.2021 - 02.2023
- Ensured swimmer safety by vigilantly monitoring the beach area and enforcing rules.
- Prevented accidents through regular equipment inspections and maintenance.
- Improved response times by conducting thorough lifeguard drills and training sessions.
- Promoted water safety awareness with educational presentations to community groups.
- Volunteered in 'Special Nippers' as a lifeguard. A program run for people living with disabilities so they can experience equity in and around the beach.
Sales assistant
Khub
04.2021 - 11.2022
- I managed staff members and had expertise with registers while working at Khub
- I was also responsible for calculating the till at the end of the day.
Education
Year 12 -
LUMEN CHRISTI CATHOLIC COLLEGE
01.2024
Skills
- I am certified in first aid and advanced resuscitation I am able to communicate effectively I can work both independently and in a team because I'm a flexible and dynamic worker I'm eager to learn new concepts and advance my knowledge
Accomplishments
The Australian Defence Force (ADF) Long Tan Youth Leadership
extra qualifications
- HLTAID015 - Provide advanced resuscitation and oxygen therapy
- First Aid Certificate
references
- Nikki Burns, Kmart Manager, 0403 057 201
- John Stylianou, Dealer Principal, John@tarramotors
- Megan Whitford, Cafe Owner, 0409450636
Certification
Drivers Licence
Timeline
Customer Service Assistant
Tarra Motors Bega
10.2023 - 02.2024
Waitress
Salt Cafe Surf
08.2022 - Current
Lifeguard
Surf Life Saving NSW
11.2021 - 02.2023
Sales assistant
Khub
04.2021 - 11.2022
Year 12 -
LUMEN CHRISTI CATHOLIC COLLEGE
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