Carly Wells
NEWCASTLE,NSW
Summary
To secure a position within a company where I can utilise my skills and grow within an organisation.
Overview
19
19
years of professional experience
Work History
Administration Coordinator
Royal Freemasons' Benevolent Institution
01.2021 - Current
- Scheduled appointments between staff members or outside parties as needed.
- Provided administrative support to the executive team by scheduling meetings, preparing agendas and taking minutes.
- Monitored changes in legislation that may affect the organization's operations.
- Reviewed employees' work to check adherence to quality standards and proper procedures.
- Consulted with managers to resolve problems relating to employee performance, office equipment and work schedules.
- Guided employees in handling difficult or complex problems.
- Resolved customer complaints or answered customers' questions.
- Implemented departmental policies and standards in conjunction with management to streamline internal processes.
- Computed balances, totals or commissions to support accounting team.
- Recruited, interviewed and selected employees to fill vacant roles.
- Coordinated with IT department to resolve technical issues, ensuring minimal disruption to office operations.
- Managed confidential employee and company documents, ensuring they are securely stored and handled.
Medical Receptionist
Macquarie Family Practice
01.2020 - 01.2021
- Greeted and checked in patients, updating patient information in computer system.
- Scheduled patient appointments, verifying accuracy of appointment times with providers.
- Answered incoming calls, responding to inquiries from patients and other medical offices.
- Prepared charts for new patients, ensuring all necessary forms were completed correctly.
- Assisted with filing of medical records and documents, maintaining accurate electronic files.
Ward Clerk
Hunter Valley Private Hospital
NEWCASTLE
01.2019 - 01.2020
- Responsible for greeting visitors, answering phones and providing general information.
- Maintained patient records including medical histories, test results, medication lists and other related information.
- Assisted in the preparation of patient charts prior to doctor visits.
- Provided administrative support to physicians and nursing staff by entering patient data into hospital systems.
Administration Officer
Newcastle Private Hospital
Newcastle
01.2014 - 01.2019
- Managed and maintained office filing systems, ensuring all documents are accurately stored and easily retrievable.
- Provided administrative support to senior management staff, including diary management, travel arrangements and document preparation.
- Developed and implemented effective office procedures to ensure smooth running of the organisation.
- Answered incoming telephone calls and responded to customer enquiries promptly and courteously.
- Produced detailed minutes of meetings for circulation to relevant personnel.
- Organised team building activities for employees across various departments.
- Set appointments and managed meeting schedule.
- Liaised with internal teams and external customers to facilitate smooth communication and handle requests.
Senior Wedding Coordinator
Hunter Valley Gardens
01.2006 - 01.2012
- Organized and managed all aspects of wedding planning, including budgeting, scheduling and vendor selection.
- Recruited sponsors for events and planned scope of involvement, financial tie-ins and promotional aspects for mutual benefit.
- Worked with professional and trade associations to create memorable and successful events.
- Designed contracts, collected fees, and booked venues for events.
- Managed day-of logistics including transportation arrangements, setup and teardown of venue decorations and emergency troubleshooting when needed.
- Supported accurate financial recordkeeping by closely checking bills and approving payments.
- Responded promptly to customer inquiries via phone or email in an efficient yet friendly manner.
- Reviewed invoices from vendors before submitting them for payment processing.
- Maintained organized records of client contact information along with notes about specific requests or preferences.
Education
Some College (No Degree) - Advanced Diploma Hospitality Management
Belmont Christian College
Newcastle, NSWSkills
- Scheduling expertise
- Correspondence Management
- Microsoft Excel
- Microsoft Access
- Multitasking Abilities
- Team leadership
- Team management
- Meeting planning
- Attention to Detail
- Schedule Management
- Budget monitoring
- Time Management
- Conflict resolution
Profileandstrengths
- Quality and service driven
- Customer focused
- Experienced administrator
- Exceptional communication skills combined with high energy and a vibrant personality
- Friendly and warm individual who is intelligent with strong initiative, honesty and optimism
- Excellent organisational ability, capacity to think clearly and make logical decisions in high pressure environments
- Exceptional business, people and communication skills
- Extremely flexible with multiple skills in organisation, time management and competing deadlines.
Affiliations
- Family
- Caravaning
- Travel
- Sport
References
References available upon request.
Timeline
Administration Coordinator
Royal Freemasons' Benevolent Institution
01.2021 - Current
Medical Receptionist
Macquarie Family Practice
01.2020 - 01.2021
Ward Clerk
Hunter Valley Private Hospital
01.2019 - 01.2020
Administration Officer
Newcastle Private Hospital
01.2014 - 01.2019
Senior Wedding Coordinator
Hunter Valley Gardens
01.2006 - 01.2012
Some College (No Degree) - Advanced Diploma Hospitality Management
Belmont Christian College