Carly Wilkinson
Forster,NSW
Summary
Detail-oriented Assistant Manager offers more than extensive progressive record of accomplishment in leadership roles. Establishes clear guidelines and enforces consistent policies to keep staff satisfied and on-target to achieve important objectives. Excellent relationship-building, multitasking, and decision-making skills.
Resourceful Assistant Manager known for high productivity and efficient task completion. Specialized skills include team leadership, operational management, and customer service excellence. Excel in communication, problem-solving, and time management, ensuring smooth operations and positive team dynamics.
Overview
19
19
years of professional experience
Work History
Assistant Manager
ampol australia
Coolongolook
07.2016 - 08.2025
- Assisted in managing daily operations and enhancing team performance.
- Coordinated staff scheduling and ensured adequate coverage for all shifts.
- Implemented safety protocols and maintained compliance with company policies.
- Assisted in training new employees on company policies and procedures.
- Implemented process improvements to enhance workflow efficiency across departments.
Manager
cotton on
Forster
08.2014 - 11.2017
- Assisted customers with product selections and inquiries.
- Maintained organized and visually appealing merchandise displays.
- Processed transactions accurately at the cash register.
- Managed daily operations and ensured team adherence to company standards.
- Developed training programs to enhance staff skills and knowledge.
- Implemented visual merchandising strategies to align with brand guidelines.
- Coordinated store layouts to maximize sales and customer engagement.
- Assisted in recruitment and onboarding of new team members.
- Enforced customer service standards and resolved customer problems to uphold quality service.
Special Orders and service desk
bunnings warehouse
Forster
02.2007 - 08.2014
- Sourcing products from suppliers
- Provided information on special orders, warranties and delivery options.
- Placed orders for out of stock items or special orders as needed.
- Placed special orders for customers as requested.
- Followed instructions from management regarding special orders or requests from customers.
- Completed day-to-day duties accurately and efficiently.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Identified needs of customers promptly and efficiently.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
Education
High School Diploma -
Forster High
Forster11-2001
Skills
- Team management
- Operational efficiency
- Staff scheduling
- Safety compliance
- Cash handling
- Work well alone or within a team
References
- Leanne Gillett 0421 705 866
Timeline
Assistant Manager
ampol australia
07.2016 - 08.2025
Manager
cotton on
08.2014 - 11.2017
Special Orders and service desk
bunnings warehouse
02.2007 - 08.2014
High School Diploma -
Forster High