Carly Wines
Summary
Reliable and dedicated with a strong work ethic, I'm passionate and committed to the Education sector. Able to work autonomously but within a wider team contributing to goals and targets to meet organisational expectations while adhering to compliance, legislation, regulations, policy and guidelines. Capable of multi-tasking with attention to detail, working to strict deadlines and managing competing priorities. I enjoy being proactive while working in student centric environments that are fast paced while contributing to a supportive work environment that fosters a healthy work culture.
Overview
13
13
years of professional experience
Work History
Global Admissions Manager, International
EduCo Global
03.2022 - Current
- Develop and manage productive relationships with key internal and external stakeholders
- Ensuring adherence of compliance related issues
- Recognised as an authority in admissions and GTE (genuine temporary entrant) assessment
- Management of enquiries, high level communication with internal and external stakeholders
- Develop, streamline and implement systems and processed to support and drive continuous improvement and monitor outcomes
- Interpret, apply and maintain knowledge of relevant legislation, regulations, policy and guidelines
- Regular Internal auditing
- Management of enquiries, high level communication with internal and external stakeholders
- Establish priorities, individual and team related
- Regular staff training sessions - fraud detection, consistent system use, system updates, updated legislation, guidelines and policy
- Responsible for risk assessment and pre-assessment of applications for over 250 partner institutions globally
- Work collaboratively across departments and teams to support colleagues and service clients
- Reduce and maintain turnaround time of applications - less than 24 hour, ideally less than 12 hours
- Coordination of processes with various other teams and departments across EduCo and Accelerate
- Establish priorities for the global admissions team (GAT)
- Regular reporting to identify trends, student activity, delays or blockers
- Responsible for professional development, resourcing and work plans for 14 staff across 5 countries
- Perform inductions and training of new staff online
- Mentor, motivate and provide support to staff
- Identify staff training requirements, knowledge or system related
Coordinator, Business and Law Faculty Admissions
Deakin University
11.2020 - 02.2022
- Develop and manage productive relationships with key internal and external stakeholders
- Ensuring adherence of compliance related issues pertaining to credit, RPL and all that it encompasses
- Recognised as an authority in admissions and recognition for prior learning (RPL)
- Management of enquiries, high level communication with internal and external stakeholders
- Faculty of Business and Law liaison to provide accurate and comprehensive advice pertaining to admissions, RPL, policy, frameworks in a timely manner
- Interpret, apply and maintain knowledge of relevant legislation, regulations, policy, guidelines
- Develop, streamline, and implement systems and processes to support and drive continuous improvement and monitor outcomes
- Establish priorities, monitor processes for efficiencies
- Coordinate workload and workflow, plan resourcing for peak periods
- Responsible for professional development, resourcing, Deakin Achieve work plans for 6 staff
- Responsible for personal and team compliance modules and knowledge being maintained
- Encourage a workplace of service culture
- Perform inductions and training of new staff online and face to face
- Mentor, motivate and provide support to staff
- Identify staff training requirements, knowledge or system related
- Introduce innovation to problem solving
- Provide operational support across departments and faculties
- Prioritise complex enquiries and negotiate favourable outcomes
- Work collaboratively across departments and faculties to support colleagues and promote the Deakin strategic plan of 2021
- Support the management and approval of domestic and international agreements
- Regular reporting to identify trends, student activity, delays and blockers
International Recruitment Manager
Good Education Media
05.2019 - 03.2020
- Develop and manage productive relationships with education partners
- Report on student recruitment activities and trends to internal stakeholders
- Liaise with University Management regarding contracts, courses, and applications
- Managing agreements and contracts with Universities and RTOs
- Ensure adherence to compliance matters relating tp privacy, entry requirements........
- Develop and implement end to end processes
- Manage communications ensuring high quality accurate information with stakeholders
- Interpret, apply and maintain knowledge of relevant legislation, regulations, policy and guidelines
- Provide supervision support and advice to staff and stakeholders
- Complex sanctions and financial checks, conducting interviews of high-risk genuine temporary entrant (GTE) applicants and finalising outcome
- Identify staff training requirements, system or knowledge
International Admissions Coordinator
RMIT International
11.2015 - 05.2019
- Develop and manage productive relationships with key internal and external stakeholders
- Develop, streamline and implement systems and processes to support and drive continuous improvement and monitor outcomes
- Manage communications ensuring high quality accurate information is conveyed in a timely manner
- Prioritise complex enquiries and negotiate favourable outcomes
- Establish priorities in a high-pressure environment
- Ensure timely delivery of admissions projects or activities
- Maintain knowledge of relevant legislation, regulations and guidelines
- Complex sanctions and financial checks, conducting interviews of high-risk genuine temporary entrant (GTE) applicants and finalising outcome
- Maintain student databases and data integrity
- Liaison to the Design and Social Context (DSC) College and the 8 schools within the college regarding working admission requirements and escalation point
- Management, mentoring and leadership of 6 admissions staff, responsible for professional development, resourcing, work plans
- Provide guidance, supervision, support, solutions and advice to staff and stakeholders
- Identify staff training requirements (system or knowledge)
- Manage and coordinate workload and workflow
Senior Admissions Officer
RMIT International
04.2013 - 11.2015
- Develop and manage productive relationships
- Maintain knowledge of relevant legislation, regulations, guidelines
- Establish priorities in a high-pressure environment
- Liaise with Government agencies regarding sponsored students
- Provide reporting of student activities to sponsorship bodies
- Liaise with prospective international students, agents, government agencies and internal/external stakeholders
- Point of contact for global recruitment and marketing regarding priorities, admissions requirements, and escalation
- Monitor admissions processes ensuring timelines and targets are met
- Regularly run reports to support efficient and effective processing
- Weekly systems reporting to ensure data integrity across all systems
- Prepare reports to identify application trends, monitor turnaround times
- Manage communications ensuring high quality accurate information is conveyed in a timely manner
- Assessment of complex applications, issuing outcomes
- Complex financial and sanction checks
- Processing of Government Financial Guarantees and Third Party
- Contracts (TPC) (Sponsored students)
- Processing payments and issuing CoEs for visa processing
Admissions Officer
RMIT International
01.2011 - 04.2013
- Develop and manage productive relationships
- Liaising with prospective international students and RMIT representatives
- Manage enquiries by providing accurate program knowledge, application details, entry requirements, visa information by phone, email, face to face at Info Corner and Registration Point
- Basic assessment of applications
- Generating student offers
- Processing payments, generating accepting letters and issuing
- Issuance of CoEs for visa processing
- Maintain student databases and data integrity
Skills
- Student Administration Management System (SAMS)
- Studylink
- SITS
- PRISMS – to issue CoEs (Confirmation of enrolment)
- NOOSR—used to establish accreditation of university or qualification undertaken overseas
- NARIC—used to establish accreditation of university or qualification undertaken overseas MYOB Microsoft Suite of programs
- iApply
- Apply International
- Accelerate
- (PeopleSoft—Oracle)
- Callista
- ServiceNow
- Cognos (reporting)
- Salesforce
Accomplishments
September 2021 - Recognition of Outstanding Service Culture, awarded by the Faculty of Business and Law General Manager, Aileen Loi
October 2022 - EduCo Star Award in the categories of Leadership, Accountability and Value Creation
April 2023 - EduCo Star Award in the categories of Leadership, Accountability and Value Creation
References
Mr John Crowder
EduCo
Vice President, Global Admissions
john.crowder@educoglobal.com
(0422) 050 988
Ms Kylie Laughlin
Deakin University
Manager, Business and Law Admissions and Credit Transfer
laughlin@unimelb.edu.au
(Currently working at The University of Melbourne)
(0402) 401 135
Timeline
Global Admissions Manager, International
EduCo Global
03.2022 - Current
Coordinator, Business and Law Faculty Admissions
Deakin University
11.2020 - 02.2022
International Recruitment Manager
Good Education Media
05.2019 - 03.2020
International Admissions Coordinator
RMIT International
11.2015 - 05.2019
Senior Admissions Officer
RMIT International
04.2013 - 11.2015
Admissions Officer
RMIT International
01.2011 - 04.2013
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