Summary
Overview
Work History
Skills
Accomplishments
References
Timeline
Generic
Carly Wines

Carly Wines

Summary

Reliable and dedicated with a strong work ethic, I'm passionate and committed to the Education sector. Able to work autonomously but within a wider team contributing to goals and targets to meet organisational expectations while adhering to compliance, legislation, regulations, policy and guidelines. Capable of multi-tasking with attention to detail, working to strict deadlines and managing competing priorities. I enjoy being proactive while working in student centric environments that are fast paced while contributing to a supportive work environment that fosters a healthy work culture.

Overview

13
13
years of professional experience

Work History

Global Admissions Manager, International

EduCo Global
03.2022 - Current
  • Develop and manage productive relationships with key internal and external stakeholders
  • Ensuring adherence of compliance related issues
  • Recognised as an authority in admissions and GTE (genuine temporary entrant) assessment
  • Management of enquiries, high level communication with internal and external stakeholders
  • Develop, streamline and implement systems and processed to support and drive continuous improvement and monitor outcomes
  • Interpret, apply and maintain knowledge of relevant legislation, regulations, policy and guidelines
  • Regular Internal auditing
  • Management of enquiries, high level communication with internal and external stakeholders
  • Establish priorities, individual and team related
  • Regular staff training sessions - fraud detection, consistent system use, system updates, updated legislation, guidelines and policy
  • Responsible for risk assessment and pre-assessment of applications for over 250 partner institutions globally
  • Work collaboratively across departments and teams to support colleagues and service clients
  • Reduce and maintain turnaround time of applications - less than 24 hour, ideally less than 12 hours
  • Coordination of processes with various other teams and departments across EduCo and Accelerate
  • Establish priorities for the global admissions team (GAT)
  • Regular reporting to identify trends, student activity, delays or blockers
  • Responsible for professional development, resourcing and work plans for 14 staff across 5 countries
  • Perform inductions and training of new staff online
  • Mentor, motivate and provide support to staff
  • Identify staff training requirements, knowledge or system related

Coordinator, Business and Law Faculty Admissions

Deakin University
11.2020 - 02.2022
  • Develop and manage productive relationships with key internal and external stakeholders
  • Ensuring adherence of compliance related issues pertaining to credit, RPL and all that it encompasses
  • Recognised as an authority in admissions and recognition for prior learning (RPL)
  • Management of enquiries, high level communication with internal and external stakeholders
  • Faculty of Business and Law liaison to provide accurate and comprehensive advice pertaining to admissions, RPL, policy, frameworks in a timely manner
  • Interpret, apply and maintain knowledge of relevant legislation, regulations, policy, guidelines
  • Develop, streamline, and implement systems and processes to support and drive continuous improvement and monitor outcomes
  • Establish priorities, monitor processes for efficiencies
  • Coordinate workload and workflow, plan resourcing for peak periods
  • Responsible for professional development, resourcing, Deakin Achieve work plans for 6 staff
  • Responsible for personal and team compliance modules and knowledge being maintained
  • Encourage a workplace of service culture
  • Perform inductions and training of new staff online and face to face
  • Mentor, motivate and provide support to staff
  • Identify staff training requirements, knowledge or system related
  • Introduce innovation to problem solving
  • Provide operational support across departments and faculties
  • Prioritise complex enquiries and negotiate favourable outcomes
  • Work collaboratively across departments and faculties to support colleagues and promote the Deakin strategic plan of 2021
  • Support the management and approval of domestic and international agreements
  • Regular reporting to identify trends, student activity, delays and blockers

International Recruitment Manager

Good Education Media
05.2019 - 03.2020
  • Develop and manage productive relationships with education partners
  • Report on student recruitment activities and trends to internal stakeholders
  • Liaise with University Management regarding contracts, courses, and applications
  • Managing agreements and contracts with Universities and RTOs
  • Ensure adherence to compliance matters relating tp privacy, entry requirements........
  • Develop and implement end to end processes
  • Manage communications ensuring high quality accurate information with stakeholders
  • Interpret, apply and maintain knowledge of relevant legislation, regulations, policy and guidelines
  • Provide supervision support and advice to staff and stakeholders
  • Complex sanctions and financial checks, conducting interviews of high-risk genuine temporary entrant (GTE) applicants and finalising outcome
  • Identify staff training requirements, system or knowledge

International Admissions Coordinator

RMIT International
11.2015 - 05.2019
  • Develop and manage productive relationships with key internal and external stakeholders
  • Develop, streamline and implement systems and processes to support and drive continuous improvement and monitor outcomes
  • Manage communications ensuring high quality accurate information is conveyed in a timely manner
  • Prioritise complex enquiries and negotiate favourable outcomes
  • Establish priorities in a high-pressure environment
  • Ensure timely delivery of admissions projects or activities
  • Maintain knowledge of relevant legislation, regulations and guidelines
  • Complex sanctions and financial checks, conducting interviews of high-risk genuine temporary entrant (GTE) applicants and finalising outcome
  • Maintain student databases and data integrity
  • Liaison to the Design and Social Context (DSC) College and the 8 schools within the college regarding working admission requirements and escalation point
  • Management, mentoring and leadership of 6 admissions staff, responsible for professional development, resourcing, work plans
  • Provide guidance, supervision, support, solutions and advice to staff and stakeholders
  • Identify staff training requirements (system or knowledge)
  • Manage and coordinate workload and workflow

Senior Admissions Officer

RMIT International
04.2013 - 11.2015
  • Develop and manage productive relationships
  • Maintain knowledge of relevant legislation, regulations, guidelines
  • Establish priorities in a high-pressure environment
  • Liaise with Government agencies regarding sponsored students
  • Provide reporting of student activities to sponsorship bodies
  • Liaise with prospective international students, agents, government agencies and internal/external stakeholders
  • Point of contact for global recruitment and marketing regarding priorities, admissions requirements, and escalation
  • Monitor admissions processes ensuring timelines and targets are met
  • Regularly run reports to support efficient and effective processing
  • Weekly systems reporting to ensure data integrity across all systems
  • Prepare reports to identify application trends, monitor turnaround times
  • Manage communications ensuring high quality accurate information is conveyed in a timely manner
  • Assessment of complex applications, issuing outcomes
  • Complex financial and sanction checks
  • Processing of Government Financial Guarantees and Third Party
  • Contracts (TPC) (Sponsored students)
  • Processing payments and issuing CoEs for visa processing

Admissions Officer

RMIT International
01.2011 - 04.2013
  • Develop and manage productive relationships
  • Liaising with prospective international students and RMIT representatives
  • Manage enquiries by providing accurate program knowledge, application details, entry requirements, visa information by phone, email, face to face at Info Corner and Registration Point
  • Basic assessment of applications
  • Generating student offers
  • Processing payments, generating accepting letters and issuing
  • Issuance of CoEs for visa processing
  • Maintain student databases and data integrity


Skills

  • Student Administration Management System (SAMS)
  • Studylink
  • SITS
  • PRISMS – to issue CoEs (Confirmation of enrolment)
  • NOOSR—used to establish accreditation of university or qualification undertaken overseas
  • NARIC—used to establish accreditation of university or qualification undertaken overseas MYOB Microsoft Suite of programs
  • iApply
  • Apply International
  • Accelerate
  • (PeopleSoft—Oracle)
  • Callista
  • ServiceNow
  • Cognos (reporting)
  • Salesforce

Accomplishments

    September 2021 - Recognition of Outstanding Service Culture, awarded by the Faculty of Business and Law General Manager, Aileen Loi


    October 2022 - EduCo Star Award in the categories of Leadership, Accountability and Value Creation


    April 2023 - EduCo Star Award in the categories of Leadership, Accountability and Value Creation

References

Mr John Crowder

EduCo

Vice President, Global Admissions

john.crowder@educoglobal.com

(0422) 050 988



Ms Kylie Laughlin

Deakin University

Manager, Business and Law Admissions and Credit Transfer

laughlin@unimelb.edu.au

(Currently working at The University of Melbourne)

(0402) 401 135





Timeline

Global Admissions Manager, International

EduCo Global
03.2022 - Current

Coordinator, Business and Law Faculty Admissions

Deakin University
11.2020 - 02.2022

International Recruitment Manager

Good Education Media
05.2019 - 03.2020

International Admissions Coordinator

RMIT International
11.2015 - 05.2019

Senior Admissions Officer

RMIT International
04.2013 - 11.2015

Admissions Officer

RMIT International
01.2011 - 04.2013
Carly Wines