Carly Young
Calderwood
Summary
Creative and detail-driven events enthusiast transitioning into event management and styling, with a strong foundation built from years working in the wedding industry as a business owner and cake designer. Known for an exceptional eye for detail and a fresh, innovative approach that brings memorable moments to life.
Passionate about thinking outside the box, staying ahead of trends, and designing concepts that feel unique and personal. Skilled in coordinating vendors, leading teams, managing logistics, and delivering seamless and high-quality outcomes. Completely client-focused, committed to understanding individual visions and transforming them into beautifully executed, stress-free celebrations.
Overview
7
7
years of professional experience
Work History
Emergency Medical Call Taker
NSW Ambulance
07.2025 - Current
- Provided empathetic support to distressed callers, offering guidance on available resources or directing them to appropriate channels for further help when necessary.
- Managed high-pressure situations calmly, ensuring timely assistance to callers during peak hours or emergency scenarios.
- Provided accurate and timely responses to customer questions regarding services offered.
- Improved response times with thorough knowledge of company services and accurate information delivery.
Pastry Chef - Owner
The Patisserie Oak Flats
03.2019 - 05.2025
- Effectively managed multiple tasks simultaneously during high-volume periods, maintaining consistent quality across all products.
- Developed comprehensive business plans to enhance operational efficiency and market reach.
- Oversaw daily operations, ensuring adherence to quality standards and customer satisfaction.
- Strengthened company reputation by consistently meeting or exceeding customer expectations in terms of quality products/services offered.
- Delivered exceptional results under tight deadlines by prioritizing tasks effectively and delegating responsibilities appropriately throughout the team.
Education
No Degree - Cert. III Retail Baking Cake & Pastry
TAFE NSW
NSW10-2015
Skills
- Call prioritization
- Teamwork orientation
- Stress tolerance
- Complaint handling
- Customer service
- Negotiations
- Business development and planning
- Team leadership
- Brand building and identity
- Creative and energetic
- Attention to detail
- Driven and determined
Timeline
Emergency Medical Call Taker
NSW Ambulance
07.2025 - Current
Pastry Chef - Owner
The Patisserie Oak Flats
03.2019 - 05.2025
No Degree - Cert. III Retail Baking Cake & Pastry
TAFE NSW