Carma Beare-Ferrier
Sunnybank,QLD
Summary
Dedicated Customer Support Specialist with a proven ability to enhance customer satisfaction. Skilled in resolving issues through effective communication and problem-solving. Thrives in high-pressure environments and excels in both independent and collaborative settings.
Overview
7
7
years of professional experience
Work History
Call Center Representative
ProbeCx
Springfield, Qld
12.2025 - 06.2026
- Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
- Managed high call volumes while ensuring quality service standards were met.
- Resolved customer complaints using effective communication and problem-solving skills.
- Answered incoming calls and provided the highest level of professionalism and knowledgeable service to every customer.
- Managed customer expectations by clarifying needs, identifying options, and recommending products and services.
- Consistently met or exceeded call speed, accuracy, and volume benchmarks.
- Achieved call speed, accuracy, and volume benchmarks consistently.
- Provided management with insights on customer concerns and suggestions for improvements.
- Attended regular training sessions on updates and changes within the industry or organization.
- Documented customer interactions in the company database for future reference.
Warehouse Worker
City beach warehouse
Brisbane, QLD
07.2025 - 12.2025
- Utilized inventory management systems for tracking stock levels accurately.
- Managed inventory levels and organized stock for easy access.
- Staged and sorted multiple types of products for loading.
- Assisted in loading and unloading shipments to ensure timely processing.
- Packaged items carefully using protective materials like bubble wrap or foam sheets.
- Assembled orders according to customer requests.
- Used pallet jacks to move items to and from warehouse locations.
- Conducted regular checks on equipment to ensure proper functioning.
- Ensured safety protocols were followed at all times while operating machinery.
- Maintained stock levels in accordance with company policies.
- Operated scanners, computers, and other equipment to track orders.
- Used scanners to track parcel information, condition or receipt.
- Reviewed work orders to identify necessary materials.
- Labeled containers and boxes with identifying information for easy tracking.
Cafe Worker
Coffee club
Yamanto, QLD
05.2024 - 06.2025
- Prepared and served various coffee beverages to customers efficiently.
- Assisted customers with menu selections and dietary preferences effectively.
- Greeted customers upon arrival and provided assistance with menu selections.
- Collaborated with team members to ensure smooth cafe operations during busy hours.
- Maintained cleanliness and organization of the cafe environment daily.
- Followed health and safety standards for food preparation and service consistently.
- Trained new staff on cafe procedures and customer service expectations thoroughly.
- Prepared food orders, such as sandwiches, salads, and beverages.
- Operated cash register and processed customer transactions accurately.
- Managed cash register operations efficiently and accurately.
- Rang up orders on cash register to process cash, credit card and personal check payments.
- Served customers by phone to take orders and answer product or service questions.
- Organized work duties to ensure efficient operation of the cafe during peak hours.
- Cleaned tables in the dining area before and after customer seating.
- Stocked service areas with napkins, utensils, condiments, and other supplies.
- Rotated stock items and ingredients to maintain freshness.
- Restocked shelves with merchandise throughout the day.
- Ensured that all food items were prepared according to established recipes and standards.
- Protected staff and customers from infection by cleaning and sanitizing surfaces and equipment.
- Performed opening, closing duties such as setting up, breaking down stations prior to, after shift hours.
- Responded to customer concerns efficiently, accurately and with detailed information.
- Served customers by phone to take orders and answer product or service questions.
Cafe Barista
Zarraffas
Springfield, QLD
02.2023 - 04.2024
- Prepared high-quality beverages using espresso machines and grinders.
- Prepared beverages such as cappuccinos, macchiatos, lattes, mochas and espressos.
- Greeted customers and took orders in a friendly and professional manner.
- Provided excellent customer service while taking orders and answering questions.
- Engaged customers to promote seasonal drinks and special offers effectively.
- Provided detailed information on coffee blends, ingredients and preparation methods.
- Managed morning rush of customers daily with efficient, levelheaded customer service.
- Resolved customer complaints in a polite and timely manner.
- Received payment from customers using cash registers or POS systems.
- Maintained cleanliness and organization of work area and equipment.
- Stocked workstations with supplies such as cups, lids, syrups and sauces.
- Managed inventory by restocking supplies and tracking usage levels.
- Weighed out portions of coffee beans for grinding according to recipes.
- Created specialty drinks based on customer requests or preferences.
- Assisted in training new baristas on beverage preparation and cafe procedures.
- Trained new baristas on coffee-making techniques, customer service standards, and operational procedures.
- Delivered food and beverages to customers in drive-thru lane
Restaurant Team Member
Tiger bite bistro
Redbank plains, QLD
09.2022 - 02.2023
- Prepared and served food items according to restaurant standards.
- Provided excellent customer service by addressing guest inquiries promptly.
- Collaborated with team members to ensure smooth workflow during busy shifts.
- Assisted in taking customer orders and providing recommendations.
- Answered phone calls promptly and handled inquiries from customers courteously.
- Handled cash register operations and processed customer payments accurately.
- Operated POS terminals to input orders, split bills, and calculate totals.
- Followed food safety guidelines to ensure quality and compliance standards.
- Followed health code regulations when handling food items safely.
- Cleaned cooking equipment after use according to safety protocols.
- Welcomed customers upon arrival and presented them with menus to enhance their dining experience.
- Maintained cleanliness of dining area by wiping down surfaces, sweeping floors.
- Operated kitchen equipment safely and efficiently during service hours.
- Trained new team members on restaurant policies and procedures.
- Delivered food to tables in a timely manner.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
Cafe all rounder
Ironman country cafe
Goombungee, Qld
03.2019 - 05.2021
- Prepared and served beverages tailored to customer preferences.
- Brewed high-quality coffee using commercial machine during peak hours.
- Trained new staff on cafe procedures and customer service standards to enhance team performance.
- Brewed coffee using commercial machine during busy shifts.
- Assisted kitchen staff with food preparation tasks to maintain efficiency.
- Restocked supplies and ingredients to meet daily service demands.
- Maintained cleanliness and organization of cafe workstations and dining areas.
- Helped with opening and closing procedures to ensure smooth cafe operations.
- Cleaned tables in the dining area before and after customer seating.
- Trained new staff on cafe procedures and customer service standards.
Education
Hymba Yumba Independent School
Springfield, QldSkills
- Inbound phone calls
- Customer service
- Customer support
- Complaint resolution
- Script adherence
- Appointment scheduling
- Attention to detail
- Fast-paced decision making
- Effective communication
- System documentation
- Computer literacy
- Fast learner
- POS systems
- Barista
- Pick packing
Timeline
Call Center Representative
ProbeCx
12.2025 - 06.2026
Warehouse Worker
City beach warehouse
07.2025 - 12.2025
Cafe Worker
Coffee club
05.2024 - 06.2025
Cafe Barista
Zarraffas
02.2023 - 04.2024
Restaurant Team Member
Tiger bite bistro
09.2022 - 02.2023
Cafe all rounder
Ironman country cafe
03.2019 - 05.2021
Hymba Yumba Independent School