Carme Anes Sarmento Borges
Dili,Timor-Leste
Summary
Highly motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Tour Guide Driver
Manny Timor Tours
Dili, Timor - Leste
01.2022 - Current
- Provided detailed information to tourists about local attractions and points of interest.
- Organized and conducted daily tours for groups of up to 30 people.
- Maintained a positive attitude and enthusiasm when interacting with guests.
- Assisted in the preparation of tour materials, including informational handouts, maps, brochures, and other documents.
- Ensured visitors had an enjoyable experience by providing interesting facts and stories related to tour sites.
- Managed bookings, reservations, and payments for tours.
- Followed safety protocols at all times while guiding guests through the tour areas.
- Conducted research on new destinations or attractions to add to the existing itinerary.
- Greeted visitors upon arrival and answered questions regarding tours, travel plans, or local area attractions..
Waitress Trainee
Dili Club Bar and Restaurant
Dili, Timor-Leste
01.2017 - 12.2019
- I welcomed customers and presented information to them. with menus.
- Assisted with food preparation tasks as requested by the head chef.
- Learned to properly handle cash transactions and process credit card payments.
- Checked that all orders were accurate before delivering to customers.
- Provided excellent customer service during meal times.
- Informed customers of daily specials and menu changes.
- Responded promptly to customer inquiries about menu items, ingredients, and prices.
- Ensured dining areas were clean and set up for each shift according to established standards.
- Verified that all dishes served met quality expectations.
- Maintained knowledge of restaurant policies regarding guest services and satisfaction.
Education
Bachelor of Laws - Law
Universidade Da Paz
Dili, Timor-Leste12-2018
Skills
- Arts and Culture
- Special needs clients
- Transportation and travel
- Handling payments
- Tour development
- Marketing
- Strong leadership
- Environmental awareness
- Local history
- Cleaning
- Basic accounting
- Tour planning
- Exceptional communication
- Answering client questions
- Creative solutions
- Reports
- Research
Languages
English
Professional
Portuguese
Professional
Indonesian
Professional
Spanish
Limited
Accomplishments
- Digital Marketing Certification
- Language Proficiency Interview with the Peace Corps in Timor-Leste
Certification
- Driver Licence
Affiliations
- Represent Manny Timor Tours at major international tourism events in March and June 2024, held in Bali and Australia.
Timeline
Tour Guide Driver
Manny Timor Tours
01.2022 - Current
Waitress Trainee
Dili Club Bar and Restaurant
01.2017 - 12.2019
- Driver Licence
Bachelor of Laws - Law
Universidade Da Paz
Similar Profiles
Mariana Conceicao XimenesMariana Conceicao Ximenes
Accounts administrator at Institute for Bussines Suport Timor LesteAccounts administrator at Institute for Bussines Suport Timor Leste
Lazana NadeakLazana Nadeak
Finance and Administration Officer at East Timor English Language ProgramFinance and Administration Officer at East Timor English Language Program
GODWIN BOATENG BONTGODWIN BOATENG BONT
TEACHER at TIMOR-LESTE ADVENTIST INTERNATIONAL SCHOOLTEACHER at TIMOR-LESTE ADVENTIST INTERNATIONAL SCHOOL