Carmel Boffa

• Company Overview: Local Government
• Debt recovery of council rates and sundry debtors within payment terms. Approximately 25,000 rate notices are generated and sent.
• Follow and maintain best practice of the debt collection processes in accordance with Council's policy and procedures and the SA Local Government Act 1999.
• Return calls or email rate enquiries. I.e. Request to waive fine or interest. Copy of notice request or prior years. This is a large part of my role as rate recovery officer.
• Liaise with property agents who manage many buildings.
• Communicate with internal and external customers to ensure that debts are collected to minimise financial risk.
• Operate and maintain the rate, debtor and any other ledgers.
• Monitor and action accounts for non-payments, delayed payments and disputes.
• Generate age analysis reports for monthly reporting to leaders.
• Prepare regular reports for reviews with internal departments to provide update and advise action.
• Refer high risk debt to debt collection agency. Attend Court when required.
• Meet property owners in person with rate enquiries.
• Prepare bad debt provision for the financial year and action any to write off.

Achievement

• Spoke to every person or business who applied for financial hardship during and after Covid-19 who was unable to pay rates on time. Discussed and enacted payment plans or deferment to pay as per Council policy.

• Company Overview: Global Skin Care Brand
• Collection of debts to minimise bad debt and maximise sales opportunities & cash flow.
• Maintain and review order queue to ensure no outstanding debts prior to orders being sent.
• Review aged trail balance and take appropriate action to recover debt.
• New customer account set up and maintained, including review of credit application including credit checks and credit limit recommendation.
• Weekly report generation and submit to relevant business partners local & global.
• Daily receipting of electronic funds for multiple bank accounts in multiple currencies. AUD, USD, HK, CNY.
• Liaise with Jurlique Business Managers in sales division as to status of their customer’s debt or orders on hold queue and discuss resolution.
• Web order accounts reconciled against payment portals

Achievements

• Reviewed Stockist Agreements and made recommendations relating to Accounts Receivable that were implemented.
• Advised the requirement of obtaining legal entities for customers which were instigated by legal department.
• Generated procedures because there were none.

• Debt recovery for health services for commercial and public.
• Provide prompt response to enquiries for external and internal customers
• Liaise with administration at various hospitals in South Australia.

Achievement

• Instigated the update of some internal documents that did not include relevant information.

• Company Overview: Wine Manufacturing & Viticulture [Asia Pacific, US & NZ; Viticulture; Bulk Wine]
• Timely collection of debts to minimise bad debt and maximise sales opportunities and cash flow.
• Debtor management of specific accounts, including collection. raising credit notes, preparing daily banking.
• Liaising with Australian Vintage account managers to discuss their customers debt status.
• Cash flow forecasting for treasury department.
• Apply for credit insurance for export customers.
• Submitting monthly reports to insurance broker as required.
• Ensure bad debt write-offs have the appropriate authorisation.
• Generate procedure documents for the Accounts Receivable for department.

Achievements

• Reduced days outstanding from when debtors function moved from Sydney to Adelaide
• Contacted long term customers to complete an up to date credit application. This was done with gentle and constant follow up as there was initial resistant.

• Company Overview: Accounts Receivable Shared Services Adelaide for the Mining Industry
• Debt collection.
• Provide prompt response to enquiries for external and internal customers.
• Maintain debtor overdue report for financial manager.

Achievement

• Reviewed the accounts receivable procedures for BHP Intranet and updated where applicable.

• Company Overview: Alcohol Wholesaler
• Analyse credit applications for authorisation and set credit limits and trading terms according to company policy and/or agreements.
• Maintain and manage debt recovery for various businesses. I.e. restaurants, clubs, bars, function centres, bottle shops, hotels.
• Managing outstanding debts as per trading terms either by telephone, email or fax and ensure follow up in a timely manner.
• Monitor incoming orders and communicate immediately with customer to resolve unpaid debts of previously supplied goods prior to fulfilling current order.
• Weekly report of updated customer information to Sales and Management departments.
• Attend monthly sales meeting to discuss delinquent customers for resolution.
• Stock Control Assistant working closely with Stock Controller scheduling deliveries into warehouse.
• Processing invoices and receipts into national warehouse system.

Achievements

• Negotiated with 90+ day debtors to pay COD for current orders while making payment plans to reduce debt.
• Generated worksheet relating to new, closed and changed customer information to be emailed monthly so that all staff were informed of customer information

• Credit management for a publishing company with a variety of magazines and books.
• Inducted new sales staff of the requirements to ensure an order is able to be paid by the customer and also to ensure orders are signed correctly.
• Attend mediations to resolve outstanding debts and come to a favorable outcome.
• Attend court as the company representative if a client disputes the claim.

Achievement

• Secured full time employment after contract work to collect funds while business in Deed of Company Arrangement.
• Changed the order book to ensure sales staff could not manipulate orders.

• Accounts Receivable
• Accounts Payable
• Monthly and fortnightly payroll including end of year group certificates.
• Generating invoices or journals to Austereo radio stations in Australia.
• Month end balancing and rollover.
• General ledger journals.
• Meeting with sales staff to discuss delinquent debts.

Employed on the Australian Traineeship Scheme. For twelve months at Codan, attended Tafe two days a week and three days went to work. After twelve months, the business asked me to stay on at their business IMP Engineering.

• Accounts Receivable
• Account Payable
• Payroll
• General Ledger
• Budgets
• Costing