Carmel Boyle
Kippa-Ring,QLD
Summary
Presenting a poised and polished professional who has worked within Administration & Policies for over 10 years. I have extensive experience working as an Office Supervisor, Administrative Assistant, Personal Assistant, and Office Administrator. I am currently seeking a new challenge and an enjoyable working environment where I can utilise my superior skill, knowledge in operating a vast array of software products to manage the day to day running of the office, provide a broad range of administrative and marketing support, to ensure the smooth operation of the organisation. My work references will reveal I am a hard-working, reliable, problem solver, that is passionate and energetic about all that I do, and I am not afraid to do any task. As a motivated employee, I welcome the opportunity flourish in any fast paced environment.
Overview
13
13
years of professional experience
Work History
Plans and Permits Administrator/Administration Officer
TRAFFIC MANAGEMENT PEOPLE
05.2022 - Current
- Provided professional, proficient, and effective administrative support to the team, ensuring efficient and effective running of the office and daily business
- Contributing to the planning and review of office services, and setting priorities and office service standards
- Assigning work to and monitoring work performance of staff
- Supporting organisational operations by maintaining office systems and supervising staff
- Maintain office services by organizing office operations and procedures, controlling correspondence, designing filing systems, reviewing, and approving supply requisitions, and assigning and monitoring clerical functions
- Completing operational requirements by scheduling and assigning employees; following up on work results
- Maintain office efficiency by planning and implementing office systems, layouts, and equipment procurement
- Liaising with Professionals to coordinate office business and to facilitate resolution of problems
- Manage physical facilities and ensuring buildings and equipment are maintained
- Ensuring compliance with occupational health and safety regulations
- Ensuring work complies with relevant government legislation, policies, and procedures
- Liaise daily with Management regarding events of the day and follow up actions
- Liaise with other admin staff, Trustees, Governors, and external stakeholders to arrange meeting, organise agendas etc
- Maintain a comprehensive paper and electronic filing system and database
- Make necessary travel arrangements
Supporter Care Engagement Officer
LUEKAMIA FOUNDATION
01.2022 - 04.2022
- Efficient and accurate data entry and computer skills
- Answering incoming customer enquiries
- Manage both inbound & outbound support care calls efficiently
- Attend regular meetings
- Accurately & efficiently update donor database details
Fundraising Consultant
CLEVER CONTACTS
02.2021 - 11.2021
- Manage both inbound & outbound calls
- Applying a high confidentiality policy to all documentation and information handled
- Reach & exceed KPIs across all campaigns
- Applying strong decision-making and problem-solving skills when dealing with both day-to-day matters and urgent ad hoc demands within a dynamic and fast-paced work environment
- Coordinating fundraising activities in conjunction with the marketing team
- Exceptional phone manner
- Assisted in the day-to-day administrative functions
- Charities assisted were Surf Life Saving, RSPCA, Peter McCallum Cancer Foundation, The Smith Family, The National Breast Cancer Foundation, The Royal Flying Doctors Queensland, The Fred Hollows Foundation & World Wildlife Fund
Administration Officer/Delivery Driver
COMBINED SAW & KNIFE
02.2017 - 03.2020
- Greet customers
- Booking in & signing out customer orders
- Answer phone/emails & respond to customer enquiries in an efficient timely manner
- Set up, maintain & improve data management systems
- Pack orders & book couriers/postage
- Applying strong decision-making and problem-solving skills when dealing with both day-to-day matters and urgent ad hoc demands within a dynamic and fast-paced work environment
- Chase up EOM accounts
- Collect/drop off blades for sharpening to & from business
Administration Officer/Personal Assistant
PROSERPINE DISTRICT CANEGROWERS COOPERATIVE
01.2010 - 12.2011
- Applied a high confidentiality policy to all documentation handled
- Overhauled and maintained correspondence/invitation register
- Provided high level secretarial & administrative support to 2 Senior executives
- Personal assistant to 7 directors
- Prepare correspondence, documents & presentations
- Created and maintained internal document flow data base
- Conduct research, organise data & generate reports
- Manage schedules & itineraries
- Arrange & coordinate board meetings & functions
- Take accurate minutes of monthly board meetings & functions
- Organise travel requirements
- Liaise with Senior management, Directors & Government departments
- Complied PowerPoint presentations
- Diary & email management
- Accounts reconciliation
- Achieve financial objectives by preparing an annual budget, scheduling expenditures, analysing variances, and initiating corrective actions
- Coordinate appointments and briefing notes
- Applied strong decision-making and problem-solving skills when dealing with both day-to-day matters and urgent ad hoc demands within a dynamic and fast-paced work environment
- Ensured adequate supply of office stationery and other office supplies
- Wages & PAYG payment summaries
- Maintained Petty Cash
- Maintained and reconciled Cab Charge
- Created and maintained position descriptions for administrative staff to ensure office ran smoothly
- Maintained thorough knowledge of related protocols, procedures, and systems
Education
Diploma of Business - Indigenous Organisation Management
University of New England
Armidale, NSW06.2024
Skills
- Financial Management
- Training and Assessing
- Record keeping
- Conduct research, organise data & generate reports
- Manage schedules & itineraries
- Liaise with Senior Management, Directors & Government Departments
- PowerPoint
- Microsoft Office 365
- Customer Relations
- Staff Meetings
- Document Control
- Digital Databases
- Correspondence Preparation
- Report Generation
- Schedule Management
- Workflow Planning
Timeline
Plans and Permits Administrator/Administration Officer
TRAFFIC MANAGEMENT PEOPLE
05.2022 - Current
Supporter Care Engagement Officer
LUEKAMIA FOUNDATION
01.2022 - 04.2022
Fundraising Consultant
CLEVER CONTACTS
02.2021 - 11.2021
Administration Officer/Delivery Driver
COMBINED SAW & KNIFE
02.2017 - 03.2020
Administration Officer/Personal Assistant
PROSERPINE DISTRICT CANEGROWERS COOPERATIVE
01.2010 - 12.2011
Diploma of Business - Indigenous Organisation Management
University of New England
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