Summary
Overview
Work History
Skills
Timeline
Generic

Carmel Byrnes

Perth,WA

Summary

  • Dynamic professional with extensive experience working with and for people of all walks of life in a diplomatic and non-judgemental way, excelling in customer service and problem-solving.
  • Recognised for maintaining confidentiality while effectively communicating with diverse clients and employer's Policy and Procedures.
  • Proven ability to work independently and collaboratively, leveraging strong organisational skills and attention to detail to enhance service delivery and client satisfaction.

Overview

31
31
years of professional experience

Work History

Early Issuing Officer

WA Electoral Commission
02.2025 - 03.2025
  • requiring an eye for detail and follow processes
  • communicating effectively with people from different backgrounds and language understanding
  • being flexible, adaptable and working as part of a team
  • be able to sit or stand for long periods to suit individual roles
  • have good organisational skills
  • following processes well and providing clear and accurate instructions to staff and voters
  • working cooperatively in small teams and independently
  • Maintaining a high degree of confidentiality
  • Providing exceptional customer service, remaining non-judgemental, patient, diplomatic and considerate
  • Solution focused to increase traffic flow and people's understanding of process.

Employment Support Consultant

Maxima Joblink
10.2023 - 02.2024
  • Supporting employer and employee to maintain favourable employment, working conditions, training, self regulation, commitment, socialising, skill building, correct pay, Superannuation and working conditions.


  • Formal and informal counselling, life-skills and coping strategy building, encouraging growth mindset.


  • Assisting people with a variety of vulnerabilities such as Indigenous peoples, A&D, CALD, long-term unemployed, physical and mental disabilities to find appropriate employment to suit their abilities and disabilities, limitations and skills.


  • High levels of verbal and written communication, record keeping, adhering to NGO guidelines, principles and processes.


  • Contributing to team environment and working independently, being highly organised, reliable and efficient.



Customer Service Officer

Centrelink Service Centre
02.2022 - 10.2023
  • Enhancing customer satisfaction by efficiently addressing and resolving their inquiries and concerns.
  • Helping large volumes of customers face-to-face daily with positive attitude, patience, consideration and focus on customer satisfaction within Policy guidelines.
  • Addressing customer complaints, actively listening, validating concerns and issues, working through explanations and processes assisting where possible by introducing additional assistance.
  • Maintaining a high level of product knowledge to effectively assist customers with accurate information and recommendations.
  • Excellent verbal and written communication skills adapting appropriately to accommodate individual's language barriers and understanding.
  • Excellent computer and IT skills to navigate software and troubleshoot where required.
  • Working independently and collaboratively according to time schedules and constraints.

Diploma of Counselling

North Metropolitan TAFE Leederville
01.2020 - 12.2020
  • Full-Time and Online Study when CoVid19 Pandemic required students to work from home.
  • Practical and Theory Studies in effective communication, styles and requirements of communication, interpersonal skills, understanding all aspects of mental health affectively applying customised and appropriate skills and assistance to individuals.
  • Preparation for roles in human resources, education, mental health, referral, advocacy, health promotions, mediation, one-to-one and group counselling.
  • Professional skill-building of rapport, empathy, confidentiality, enhanced communication, life-skill and mind-set enhancement, respect and self regulation, maintaining professional supervision.
  • Creating a respectful, organised, safe space appropriately considerate of each individual's needs and circumstances. Remaining appropriately flexible and firm.
  • Maintaining accurate and reliable comprehensive case notes, storing securely and maintaining discretion and confidentiality.

Self Employed Small Business Owner

Permanent Perfection
01.1998 - 01.2020
  • Managed daily operations for a successful small business, ensuring efficient processes and quality services.
  • Established a loyal customer base by providing personalised attention, addressing concerns promptly and exceeding expectations.
  • Promoted business via direct marketing to generate leads and maximise brand identity.
  • Enhanced company reputation by consistently delivering exceptional service quality to customers by primarily word-of-mouth success.

Vetting Officer

Department of Defence
01.1994 - 10.1998
  • Vetting all Military and Civilian Personnel requiring Secret and Top Secret Clearances to access communications and effectively complete their roles in a secure manner.


  • Interviewing all ranks using very high levels of communication, active listening, open and closed questioning, explanations and instructions.


  • Maintaining extremely high level of confidentiality and discretion in addition to that of Policy and Procedures


  • Working directly and in collaboration with Military Personnel, Civilian Personnel, Military Police, Interpol, ASIO, AFP.


  • Maintaining complete and accurate record keeping in secure and confidential manner adhering to correct protocols in all aspects of the employment and document management.

Skills

  • Customer and Client service satisfaction focused
  • Strong Trouble-shooting/Problem Solving skills
  • Patient, diplomatic, considerate, active listener, flexible, high level verbal and written communication, attention to detail
  • Work equally well independently and in a team
  • Competent with computer use - Windows and Mac - and IT troubleshooting

Timeline

Early Issuing Officer

WA Electoral Commission
02.2025 - 03.2025

Employment Support Consultant

Maxima Joblink
10.2023 - 02.2024

Customer Service Officer

Centrelink Service Centre
02.2022 - 10.2023

Diploma of Counselling

North Metropolitan TAFE Leederville
01.2020 - 12.2020

Self Employed Small Business Owner

Permanent Perfection
01.1998 - 01.2020

Vetting Officer

Department of Defence
01.1994 - 10.1998

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Carmel Byrnes