Summary
Overview
Work History
Education
Skills
Timeline
Generic

Carmel Hartley

Wollert

Summary

Dynamic Healthcare Manager with a proven track record at Opal Healthcare, specializing in operations management and staff development. Championed quality improvement initiatives, enhancing patient safety and boosting employee engagement. Successfully led accreditation efforts, ensuring compliance with healthcare regulations while fostering a culture of continuous improvement among interdisciplinary teams.

Overview

45
45
years of professional experience

Work History

Healthcare Manager

Opal Healthcare
09.2009 - 01.2025
  • Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
  • Designed and introduced leadership development, coaching and team management model, resulting in promotion of employees into increased levels of responsibility.
  • Created customized care plans, working with hospital staff and families to assess and meet individual needs.
  • Fostered a culture of continuous improvement by encouraging ongoing professional development among team members.
  • Championed initiatives focused on improving staff morale, resulting in enhanced productivity and job satisfaction among team members.
  • Reduced operational costs through the implementation of cost-effective strategies and resource allocation.
  • Streamlined administrative tasks for increased efficiency in daily operations.
  • Developed comprehensive training programs, resulting in improved staff competencies and reduced turnover rates.
  • Increased employee engagement through effective communication strategies that fostered transparency, collaboration, and teamwork among staff members.
  • Enhanced quality of care by establishing and monitoring performance metrics for staff members.
  • Managed budgets and financials, ensuring fiscal responsibility and optimal use of resources within the department.
  • Led successful accreditation efforts, ensuring adherence to industry best practices and regulatory requirements throughout the organization.
  • Collaborated with interdisciplinary teams to optimize patient care plans and ensure desired outcomes were achieved.
  • Conducted routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff and residents for continued compliance with associated regulations.

Registered Nurse Manager

Northern Health
09.1999 - 01.2014
  • Enhanced patient care by implementing evidence-based nursing practices and maintaining a high standard of clinical expertise.
  • Successfully managed crisis situations through rapid assessment, decisive action, and expert coordination of emergency response efforts.
  • Prioritized and distributed assignments and workload based on individual staff strengths and experience.

Registered Nurse Manager

Epworth Hospital
01.1990 - 08.1999

Emergency Dept

Registered Nurse

Austin Health
01.1980 - 01.1990

Emergency Nurse

Education

Advanced Diploma of Management Studies - Bus Management

Selma Institute of Technology
Melbourne, VIC
01-2013

Certificates of Registered General Nursing - General Nursing

Sacred Heart Hospital
Coburg, VIC
02-1978

Skills

  • Patient safety
  • Operations management
  • Quality improvement
  • Healthcare regulations
  • Staff development
  • Human resources
  • Clinical supervision
  • Recruitment and retention

Timeline

Healthcare Manager

Opal Healthcare
09.2009 - 01.2025

Registered Nurse Manager

Northern Health
09.1999 - 01.2014

Registered Nurse Manager

Epworth Hospital
01.1990 - 08.1999

Registered Nurse

Austin Health
01.1980 - 01.1990

Advanced Diploma of Management Studies - Bus Management

Selma Institute of Technology

Certificates of Registered General Nursing - General Nursing

Sacred Heart Hospital
Carmel Hartley