CARMEL MACDONALD

• Represent the Company at a Corporate Event including Weddings, Conferences, 21st Birthday, Mining Conference and School Balls or any special event held at the Pan Pacific Hotel.
• Engage with the Parents of the Bride/Groom
• Make sure the event is run smoothly and I am point of call
• Set up the tables, and make sure the event is ready to go, Check cutlery, glasses, plates, napkins, water and anything else needed.
• Follow instructions appointed to me by my Supervisor
• Assist supervisors at a Mining Conference
• Engage with Customers
• Be in charge of the Buffet
• Serve Canapes and drinks before the event
• Service during the Wedding
• Excellent Customer Service throughout the event
• Designated tables to look after
• Offer support to other staff members
• FOH and BOH - Service, clearing , drinks, general clean up of area and making sure all glasses are washed and polished.

• Customer Service
• Scanner
• Corporate Events - Waitstaff
• Stewards
• RAC Arena
• Joondalup Resort
• Royal Show
• Hotels
• Perth City
• Concerts

Working for an Events Company there is so much to choose from. I have had the opportunity to work at many events in Perth and love working here.

I have excellent Customer Service skills, leadership, problem solving and general duties to assist my Manager and Supervisor.

Working for ESA opens up many great opportunities.

• Provided outstanding service to customers by attending closely to their concerns and making their experience top priority.
• Working in a Corporate Event serving Customers, helping the Supervisors and always maintaining a professional approach.
• Food and Beverage assistant in a Corporate role with Weddings, Conferences, Dinners and School balls and special events held at the Stadium
• Remained calm and professional in stressful circumstances and effectively diffused tense situations.
• Developed strong customer relationships to encourage repeat Business.
• Improved customer service wait times by keeping them informed.
• Assist my Supervisor in any role required for my shift.
• Relive fellow staff on their breaks
• Assist on front gate, security baggage checks and assist my supervisors on whatever role is asked of me on the day
• Event Control Room at Optus Stadium. Had the opportunity to work in the Control Room for 6 months and see how it runs at Concerts, AFL, Cricket and event days.
• Great opportunity to the daily running of a very busy Stadium. 60,000-70,000 patrons

• Secretary of a very busy Freight forwarder/Custom Agent and dealing with all accounts enquiries.
• 24 years Customer service experience.
• General office duties such as filing, photocopying and scanning documents
• Following up on day to day running of all office tasks.
• Debtors/Creditors reports
• Assist the Managing Director on a daily basis.

• Board of Directors - Parent Representative
• Developed and implemented strategies for effective communication between parents and teachers.
• Annual Report
• Discussing all aspects of running the school
• Tracking Grades against other Schools
• Yr 12 Atar
• Tafe options & VET
• Acheve WACE with D & E Grades
• Mobile Devices
• Uniforms
• School Excursions

Offering support to students who need assistance with their grades.