Carmela Lo Surdo

I have gained extensive experience across various roles at Sunnyfield Disability Services, starting in May 2017 as a Support Worker and progressing through several positions over the years. From June 2019 to June 2022, I served as a Senior Support Worker, before advancing to a Service Coordinator role from June 2022 to June 2024. Currently, I am part of the Roster Development team, where I have been working since June 2024. Throughout my career, I have been responsible for a wide range of tasks, including:

• Providing personal care and promoting person centred support
• Supporting client independence and managing daily living tasks
• Assisting with medical appointments, medication management, and emergency response (First Aid)
• Coordinating client care plans and ensuring effective infection control practices
• Communicating with families and guardians.
• Managing rosters and overseeing the operations of 3 group homes at a time.
• Mentoring and training staff, as well as providing leadership and team support
• Problem solving, demonstrating organisational skills, and completing client's financials.
• Supporting Regional Business Managers and Service Coordinators with roster scheduling and team meeting bookings
• A strong knowledge of NDIS practices.

• Reception, customer service, Cashier, Training multiple staff, managing electronic betting terminals, Bar service alcoholic and non-alcoholic, Managing gaming room, conflict resolution
• Skilled at working independently and collaboratively in a team environment.
• Ability to learn quickly and adapt to new situations.
• Worked effectively in fast paced environments.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Worked flexible hours across night, weekend, and holiday shifts.
• Organised and detail oriented with a strong work ethic.
• Learned and adapted quickly to new technology and software applications.

• Shampooing, cutting, coloring and styling hair, maintaining a clean work environment, customer service skills, booking appointments, sanitizing and hygiene, product knowledge, time management, adaptability, teamwork, problem solving and professionalism.
• Answered telephone calls to provide information and schedule new appointments.
• Assisted hair stylists with colorwork by applying base colors and toners.
• Offered exceptional service and support to walk in and scheduled customers.
• Assisted senior hairdressers in complex tasks, ensuring smooth salon operations and timely service delivery.
• Ensured proper inventory management by accurately tracking product usage during appointments and restocking supplies as needed.