Carmelina Manisco
Falcon,WA
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Office Manager
Choices Flooring Narre Warren
Narre Warren, Vic
11.2015 - 01.2025
- Negotiated contracts with vendors and service providers, securing favorable terms.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- Aided senior leadership during executive decision-making process by generating daily reports to recommend corrective actions and improvements.
- Tracked and replenished inventory to maintain par levels.
- Responded to information requests from superiors, providing specific documentation.
- Prepared staff work schedules and assigned team members to specific duties.
- Formed and sustained strategic relationships with clients.
- Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
- Addressed customer concerns with suitable solutions.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Managed scheduling, training and inventory control.
Education
High School Diploma -
Hallam High School
Hallam, VIC11-1982
Skills
- Credit and collections
- Relationship building
- Customer service
- Interpersonal communications
- Inventory control
- Comprehensive understanding of Flooring Solutions
- Staff training
- Data entry
- Scheduling and calendar management
- BOS Software Proficiency
- Dependable and responsible
- Active listening
Affiliations
- Off road 4wd along the coast with partner and my two dogs
- Renovating
- Staying Active
Certification
- Business & Commerce Certificate
- Cert III in communication
Languages
Italian
Elementary
Referees
- Marcus Winterton (Choices Flooring Narre Warren) Owner/Director
- Luke Christopher (Oak living) Owner/Director
References
References available upon request.
Timeline
Office Manager
Choices Flooring Narre Warren
11.2015 - 01.2025
- Business & Commerce Certificate
- Cert III in communication
High School Diploma -
Hallam High School
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