Summary
Overview
Work History
Skills
Languages
Timeline
Generic

Carmelo Barillaro

West Wodonga

Summary

I am an organized and dependable person, I have been successful at managing multiple priorities with a positive attitude.

I have a willingness to take on added responsibilities to meet team goals.

I like would to seek and maintain either a full-time or part time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

I have always been in the hardware industry all of my working career.

Overview

13
13
years of professional experience

Work History

Sales Assistant

Bunnings Warehouse
  • Helped customers locate products and checked store system for merchandise at other sites
  • Assisted customers with prompt and polite support in-person and via telephone
  • Remained calm and poised in high-stress, dynamic environment to promote service to customers and staff
  • Established rapport with customers using active listening and interpersonal skills
  • Used consultative sales techniques to understand customer needs and recommend relevant products and services
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items
  • Listened to customer needs and desires to identify and recommend optimal products
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions
  • Built customer loyalty and retention by delivering excellent shopping experiences
  • Created inviting environment for customers by maintaining store organization and cleanliness
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages
  • Maintained up-to-date knowledge of store sales, payment policies and security standards
  • Recommended complementary purchases to customers, increasing revenue.

Sales Assistant

Crowies
01.2020 - Current
  • Helped customers locate products and checked store system for merchandise at other sites
  • Assisted customers with prompt and polite support in-person and via telephone
  • Remained calm and poised in high-stress, dynamic environment to promote service to customers and staff
  • Established rapport with customers using active listening and interpersonal skills
  • Fielded customer questions to share information about products, availability, and pricing
  • Communicated orders to vendors, scheduling carriers for pickup if needed
  • Stocked merchandise, clearly labeling items, and arranging according to size or color
  • Listened to customer needs and desires to identify and recommend optimal products
  • Managed efficient cash register operations
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions
  • Built customer loyalty and retention by delivering excellent shopping experiences.

Assistant Manager

WB Hunter
04.2010 - 05.2016
  • Supervised day-to-day operations to meet performance, quality and service expectations
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service
  • Developed strategy to increase sales and drive profits
  • Strengthened merchandising and promotional strategies to drive customer engagement and boost sales
  • Monitored security to protect employees, customers and property
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.

Owner - Manager

First Check Smoke Alarms And Home Maintenance
  • General handyman
  • Painting
  • Plastering
  • Replaced and maintained smoke alarms
  • Gardening
  • General pool maintenance
  • Removed box style A/C and replaced / repaired plaster wall.
  • General real estate maintenance for properties


Skills

  • Team building
  • Problem-Solving
  • Analytical and Critical Thinking
  • Maintenance and Repair
  • Teamwork and Collaboration
  • Active Listening
  • Flexible and Adaptable
  • Excellent Communication
  • Organization and Time Management
  • Self-Motivated
  • Cultural Awareness

Languages

Italian
Native or Bilingual

Timeline

Sales Assistant

Crowies
01.2020 - Current

Assistant Manager

WB Hunter
04.2010 - 05.2016

Sales Assistant

Bunnings Warehouse

Owner - Manager

First Check Smoke Alarms And Home Maintenance

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Carmelo Barillaro