Carmelo Fazio
Sunbury
Summary
Dynamic manager with a proven track record at Gutter-Vac, excelling in team leadership and customer service. Enhanced operational efficiency through effective staff training and conflict resolution, while implementing quality control measures that significantly reduced complaints. Skilled in budget management and decision-making, driving profitability and fostering strong client relationships.
Overview
26
26
years of professional experience
Work History
Manager
Gutter-Vac
09.2019 - Current
- Managed and motivated employees to be productive and engaged in work.
- Cross-trained existing employees to maximize team agility and performance.
- Maximized performance by monitoring daily activities and mentoring team members.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Controlled costs to keep business operating within budget and increase profits.
- Developed and maintained relationships with customers and suppliers through account development.
- Improved safety procedures to create safe working conditions for workers.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Improved marketing to attract new customers and promote business.
- Enhanced product quality by instituting rigorous quality control procedures, resulting in fewer customer complaints.
International Consolidator
Qantas/Dnata
12.1999 - 07.2019
- Enhanced communication between departments, ensuring accurate and timely service to Qantas and partnering airlines.
- Managed multiple projects simultaneously, ensuring all deadlines were met while maintaining high-quality work standards.
- Assist with last-minute changes due to flight delays or aircraft changes.
- Perform final checks on all flight components.
- Ensure all meals and equipment meet food safety and airline presentation standards.
Domestic Team Leader
Qantas/Dnata
12.1999 - 07.2019
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
- Staff supervision & team leadership.
- Shift co-ordination and workflow management.
- Food safety and quality control (HACCP)
- Rostering and time management.
- WHS compliance.
- Communication and interdepartmental co-ordination.
- Airline catering logistics and procedures.
- Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
Education
High School Diploma -
Chisholm College
Braybrook, VIC10-1986
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Verbal and written communication
- Staff training and development
- Staff management
- Complex Problem-solving
- Documentation and reporting
- Operations management
Languages
Italian
Native or Bilingual
Timeline
Manager
Gutter-Vac
09.2019 - Current
International Consolidator
Qantas/Dnata
12.1999 - 07.2019
Domestic Team Leader
Qantas/Dnata
12.1999 - 07.2019
High School Diploma -
Chisholm College
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