Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Carmelo Fazio

Sunbury

Summary

Dynamic manager with a proven track record at Gutter-Vac, excelling in team leadership and customer service. Enhanced operational efficiency through effective staff training and conflict resolution, while implementing quality control measures that significantly reduced complaints. Skilled in budget management and decision-making, driving profitability and fostering strong client relationships.

Overview

26
26
years of professional experience

Work History

Manager

Gutter-Vac
09.2019 - Current
  • Managed and motivated employees to be productive and engaged in work.
  • Cross-trained existing employees to maximize team agility and performance.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Controlled costs to keep business operating within budget and increase profits.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Improved safety procedures to create safe working conditions for workers.
  • Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
  • Improved marketing to attract new customers and promote business.
  • Enhanced product quality by instituting rigorous quality control procedures, resulting in fewer customer complaints.

International Consolidator

Qantas/Dnata
12.1999 - 07.2019
  • Enhanced communication between departments, ensuring accurate and timely service to Qantas and partnering airlines.
  • Managed multiple projects simultaneously, ensuring all deadlines were met while maintaining high-quality work standards.
  • Assist with last-minute changes due to flight delays or aircraft changes.
  • Perform final checks on all flight components.
  • Ensure all meals and equipment meet food safety and airline presentation standards.

Domestic Team Leader

Qantas/Dnata
12.1999 - 07.2019
  • Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
  • Staff supervision & team leadership.
  • Shift co-ordination and workflow management.
  • Food safety and quality control (HACCP)
  • Rostering and time management.
  • WHS compliance.
  • Communication and interdepartmental co-ordination.
  • Airline catering logistics and procedures.
  • Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.

Education

High School Diploma -

Chisholm College
Braybrook, VIC
10-1986

Skills

  • Customer service
  • Team leadership
  • Time management
  • Decision-making
  • Verbal and written communication
  • Staff training and development
  • Staff management
  • Complex Problem-solving
  • Documentation and reporting
  • Operations management

Languages

Italian
Native or Bilingual

Timeline

Manager

Gutter-Vac
09.2019 - Current

International Consolidator

Qantas/Dnata
12.1999 - 07.2019

Domestic Team Leader

Qantas/Dnata
12.1999 - 07.2019

High School Diploma -

Chisholm College
Carmelo Fazio