Years of professional experience 59
Carmelo Grida
Como,WA
Summary
Accomplished Business Owner and former Bank Manager at Westpac Banking Group, adept in financial management and fostering strong customer relations. Leveraged expertise in strategic decision-making and relationship building to drive business growth and significantly enhance customer satisfaction. Proven track record in staff management and performance improvement, achieving targeted results and maintaining high compliance standards. Creative Business Owner with exceptional 29 years background spent in hospitality industry. Proven leader with engaging demeanor and success working in most demanding environments. Talented in training and mentoring successful teams. Motivated business professional bringing 30 years of entrepreneurial experience. Dedicated and personable with extensive experience in managing administrative and sales operations and personnel. Well-versed in training, educating, motivating and supporting staff members.
Overview
58
58
Work History
Business Owner
Self Employed Services (Hospitality Industry)
01.1995 - 07.2023
- Established strong customer relationships through excellent communication and attentive service.
- Prepared bank deposits and handled business sales, returns, and transaction reports.
- Consulted with customers to assess needs and propose optimal solutions.
- Managed daily operations for a successful small business, ensuring efficient processes and quality services.
- Established a loyal customer base by providing personalized attention, addressing concerns promptly, and exceeding expectations.
- Enhanced company reputation by consistently delivering exceptional service quality to customers.
- Created financial plans and budgets to optimize resources, track expenses, and ensure profitability.
- Hired trained, and supervised staff to maintain high levels of productivity and customer satisfaction.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Developed strategic partnerships with suppliers, negotiating favorable terms to control costs and improve product offerings.
- Implemented innovative inventory management practices to minimize stockouts and reduce overhead costs.
- Maintained compliance with industry regulations through regular audits and updates of policies or procedures as needed.
- Improved cash flow with diligent accounts receivable management, reducing delinquencies and bad debt writeoffs.
- Interacted well with customers to build connections and nurture relationships.
Staffing Coordinator
Self Employed Services
01.1995 - 07.2023
- Verified payroll, vacation and sick time hours to support accounting processes.
- Assisted in onboarding new hires, facilitating a smooth transition into their roles and supporting employee retention efforts.
- Conducted comprehensive interviews, assessing candidate skills and cultural fit for successful placements.
- Assisted with personnel records management to support recordkeeping accuracy.
- Played an instrumental role in reducing employee turnover rates by identifying and addressing common pain points in the hiring process.
Bank Manager
Westpac Banking Group
07.1965 - 09.1995
- Increased customer satisfaction by implementing efficient banking processes and providing exceptional service.
- Coached and mentored staff to improve job performance, resulting in higher productivity and employee retention.
- Assessed employee performance and developed improvement plans.
- Built strong relationships with local businesses, fostering partnerships that benefited both parties.
- Managed banking operations for smooth daily transactions, ensuring accuracy and compliance with regulations.
- Developed a loyal customer base through personalized service and tailored financial solutions.
- Led efforts for branch growth, successfully achieving targeted loan portfolio expansion while maintaining credit quality.
- Delivered consistent revenue growth through effective sales strategies, promoting banking products and services tailored to client needs.
- Cultivated a high-performance culture within the branch by setting clear expectations and rewarding top performers accordingly.
- Maintained confidentiality of bank records and client information to prevent mishandling of data and potential breaches.
- Examined customer loan applications for loan approvals and denials.
- Conducted regular audits to ensure adherence to regulatory requirements, maintaining a strong control environment.
Education
No Degree - On The Job Training
Aquinas College
Salter Point, WA12.1963
Skills
Customer Service
Customer Relations
Attention to Detail
Driven and Determined
Relationship Building
Employee Training
Work Planning and Prioritization
Performance Improvement
Business Development
Purchasing and planning
Strategic Decision-Making
Issue Resolution
Budget Control
Bookkeeping
Cost Control and Budgeting
Staff hiring
Financial Management
Accounting management
Negotiation and Persuasion
Business marketing
Staff Management
Timeline
Business Owner
Self Employed Services (Hospitality Industry)
01.1995 - 07.2023
Staffing Coordinator
Self Employed Services
01.1995 - 07.2023
No Degree - On The Job Training
Aquinas College
Bank Manager
Westpac Banking Group
07.1965 - 09.1995
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