Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Carmelo Molino

Burnside,VIC

Summary

I am a punctual and efficient Driver known for reliability, route planning and excellent customer interactions. Motivated to provide prompt, friendly and professional service at all times. Hardworking and passionate job seeker with strong organizational skills, eager to secure Customer delivery position. Ready to help team achieve company goals.

Overview

37
37
years of professional experience
1
1
Certification

Work History

Customer Service Delivery Team Member

Club Assist (RACV)
08.2011 - Current
  • Keep accurate log of daily deliveries and pick-ups.
  • Complete on-time deliveries by choosing best and most efficient routes.
  • Minimized company liability and risks to loads by obeying traffic laws.
  • Developed strong relationships with clients through proactive communication and timely follow-ups, resulting in increased loyalty and repeat business.
  • Provided exceptional customer support by utilizing active listening skills and empathy to understand customer needs fully.
  • Maintained a high level of product knowledge by participating in regular training sessions, ensuring accurate and efficient support for customers.
  • Streamlined customer service processes for increased efficiency and reduced wait times.
  • Manage a high volume of inbound calls, maintaining professionalism under pressure to resolve customer inquiries effectively.
  • Quickly resolved escalated cases by communicating directly with customers, demonstrating an unwavering commitment to their satisfaction.
  • Foster positive working relationships with regular customers.
  • Collaborated with team members to identify areas of improvement in service delivery, resulting in higher customer retention rates.
  • Coordinated with other departments to ensure seamless service delivery across all channels of communication.
  • Actively participated in ongoing professional development opportunities, staying current on industry best practices related to customer service.
  • Drove truck in urban and rural areas to expertly make high volume of deliveries.
  • Keep detailed records of deliveries and money received from customers.
  • Load truck and properly secure items to prevent damage for deliveries.
  • Answered common customer questions, complete paperwork at delivery and pickup locations.
  • Worked with road knowledge, GPS systems and paper maps to navigate planned route and make adjustments.
  • Demonstrate exceptional skills in communication, problem-solving, and overall customer satisfaction.
  • Trained new team members on company policies and procedures, ensuring consistent delivery of high-quality customer service.
  • Loaded and unloaded various delivery vehicles with correct order and balancing.
  • Complied with truck driving rules as well as company policies and procedures regarding safe vehicle operations.
  • Inspected load security and checked for damages.
  • Enhanced customer satisfaction by addressing and resolving service issues promptly and professionally.
  • Take part in regular performance reviews with team members, providing constructive feedback for continuous improvement in service quality.
  • Picked up and delivered trucks for service department.
  • Document deliveries, pickups, customer issues and damages.
  • Successfully managed challenging situations while maintaining a calm demeanour, exemplifying the company''s dedication to excellent service.
  • Skilled at working independently and collaboratively in a team environment.
  • Work well in a team setting, providing support and guidance.
  • Cultivated interpersonal skills by building positive relationships with others.
  • Demonstrated respect, friendliness and willingness to help wherever needed.

Owner/Operator Delivery Van

All Cart Couriers
01.2007 - 07.2010
  • Increased customer satisfaction by providing high-quality services and timely communication.
  • Managed daily operations for optimal efficiency, streamlining processes to reduce costs.
  • Developed and implemented successful marketing strategies, resulting in increased brand awareness and customer base.
  • Established strong relationships with suppliers, ensuring consistent delivery of goods and services at competitive prices.

Light Motor Vehicle Mechanic

Prochoice Automotive
01.2004 - 12.2006
  • Improved vehicle performance by conducting comprehensive inspections and diagnosing issues accurately.
  • Enhanced customer satisfaction by providing timely and cost-effective repair solutions for various light motor vehicles.
  • Streamlined repair processes by maintaining a clean, organized, and well-stocked workspace.
  • Reduced downtime for customers by completing repairs efficiently and within estimated timeframes.

Store/driver/Leading Hand

Club Assist
01.2000 - 01.2004
  • Fork lift loading of batteries / general stock
  • Stock takes / Stock control / stock rotations
  • Purchasing of warehouse and safety equipment
  • Spot audits carried out
  • Daily Distribution to Melbourne metropolitan.

Family Owner Business / Flower Gardener/ Courier

Molino & Son
01.1987 - 12.1999
  • Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
  • Developed and maintained strong relationships with clients, resulting in repeat business and referrals.


Education

Certificate III in Automotive - Mechanical- Light Vehicle

Tafe Melbourne
Victoria
01.2007

Skills

  • Safety awareness
  • Heavy hauling
  • Vehicle loading
  • Order Fulfillment
  • Customer Service
  • Materials Transport
  • Forklift Operation
  • Merchandise Restocking
  • Vehicle Inspection
  • Professional Demeanour
  • Continuous Improvement
  • Relationship Building
  • MR truck operations
  • Excellent Communication
  • Teamwork and Collaboration

Certification

Darren Ward - Atomic Batteries Manager Club Assist/RACV.

Contact: 0484 756 948


Vaughan Menluv - Manager Club Assist/RACV

Contact: 0408 208 902


Paul Laferla - Manager/owner Prochoice Automotive

Contact: 9311 0440


Timeline

Customer Service Delivery Team Member

Club Assist (RACV)
08.2011 - Current

Owner/Operator Delivery Van

All Cart Couriers
01.2007 - 07.2010

Light Motor Vehicle Mechanic

Prochoice Automotive
01.2004 - 12.2006

Store/driver/Leading Hand

Club Assist
01.2000 - 01.2004

Family Owner Business / Flower Gardener/ Courier

Molino & Son
01.1987 - 12.1999

Certificate III in Automotive - Mechanical- Light Vehicle

Tafe Melbourne

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Carmelo Molino