Carmen Agg
Worongary
Summary
Dynamic professional with a proven track record at VWR International LLC., excelling in customer engagement and product training. Leveraged organizational skills and Microsoft Office expertise to enhance product launches and pricing strategies, significantly boosting sales performance. Known for a friendly and patient demeanor, adept at fostering strong customer and team relationships.
Overview
13
13
years of professional experience
Work History
Product Specialist
VWR International LLC.,Part of Avantor
03.2023 - 06.2024
- Trained and provided coaching to junior team members.
- Boosted customer retention by providing exceptional product support and addressing user concerns.
- Continually expanded knowledge of product lines.
- Researched product's technical specifications and accurately communicated information.
- Optimized inventory management, ensuring timely availability of products for customers.
- Optimized product pricing strategies to maximize profitability while maintaining competitive edge.
- Collaborated with sales teams to develop effective selling strategies and materials, boosting sales performance.
- Negotiated with suppliers to secure cost-effective materials without compromising product quality.
- Responded to customer inquiries and provided technical assistance over phone.
Front Office Receptionist
Applied Chemicals Handels-GmbH
01.2022 - 11.2022
- Reduced wait times for callers, promptly answering phone lines and directing calls as needed.
- Maintained clean reception area to promote positive, professional environment for clients.
- Ensured a welcoming atmosphere for guests with efficient check-in and check-out procedures.
- Maintained a high level of professionalism while handling sensitive customer information, ensuring privacy and confidentiality.
- Collaborated with team members for smooth workflow, supporting colleagues during peak hours or absences.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Assisted management with administrative tasks such as data entry, filing, and report generation as required.
- Organized incoming mail distribution system that streamlined delivery of important documents among employees.
- Handled payments efficiently using company''s billing software which contributed to improved financial record keeping.
Data Entry Intern
BBRZ Reha GmbH
01.2021 - 11.2022
- Contributed to project success by meeting tight deadlines for data entry tasks without sacrificing quality.
- Maintained strict confidentiality while handling sensitive client information according to company guidelines and legal regulations.
- Demonstrated adaptability by quickly learning new software programs and adjusting to changes in database structures or requirements.
- Assisted in the creation of user-friendly documentation for internal use, simplifying complex procedures for more accessible understanding across teams.
Student Assistant
University of Vienna
02.2019 - 01.2021
- Enhanced office efficiency by organizing and maintaining files, records, and resources.
- Performed clerical tasks such as photocopying, scanning documents efficiently while maintaining confidentiality when necessary.
- Completed special projects assigned by supervisors within specified deadlines while balancing regular duties effectively.
- Digitalization with Illustrator program
Bank Employee
Raiffeisen Bank
08.2011 - 09.2014
- Promoted a culture of teamwork within the branch environment by actively participating in team building initiatives.
- Contributed to the development of new banking products, increasing overall product offerings for customers.
- Ensured smooth branch operations by effectively managing resources including scheduling staff shifts and monitoring cash levels.
- Provided exceptional customer service, resolving issues promptly and maintaining positive client relationships.
- Supported business customers with tailored banking solutions, promoting growth and long-term partnerships.
- Developed and maintained strong customer relationships, providing exceptional service and advice.
- Opened, closed, and updated accounts for customers.
- Investigated customer inquiries and resolved discrepancies in helpful and timely manner.
- Assisted customers with banking needs and inquiries.
- Cross-sold credit cards, loans and other bank products.
Education
Bachelor of Science - Nutritional Science
University of Vienna
Austria, Vienna02-2022
Bachelor of Arts - Archeology
University of Vienna
Austria, Vienna10-2017
High School Diploma -
Business Academy
Austria, Amstetten06-2011
Skills
- Customer engagement
- Product training
- Product launches
- Pricing strategy
- Sales support
- Friendly and patient
- Organizational skills
- Microsoft windows and office
Languages
German
Native or Bilingual
Software
Microsoft (Word, Excel, Powerpoint etc)
SAP
Illustrator
Iris Software
Timeline
Product Specialist
VWR International LLC.,Part of Avantor
03.2023 - 06.2024
Front Office Receptionist
Applied Chemicals Handels-GmbH
01.2022 - 11.2022
Data Entry Intern
BBRZ Reha GmbH
01.2021 - 11.2022
Student Assistant
University of Vienna
02.2019 - 01.2021
Bank Employee
Raiffeisen Bank
08.2011 - 09.2014
Bachelor of Science - Nutritional Science
University of Vienna
Bachelor of Arts - Archeology
University of Vienna
High School Diploma -
Business Academy
Similar Profiles
LaTrice HoganLaTrice Hogan
Customer Support Representative at VWR International LLC.,Part Of AvantorCustomer Support Representative at VWR International LLC.,Part Of Avantor
Dinsey StervinDinsey Stervin
Laboratory Production Operative at VWR International, part of AvantorLaboratory Production Operative at VWR International, part of Avantor
Lesvy ColinaLesvy Colina
Onsite Sr. Coordinator, Inventory Service at Avantor (formerly VWR International, LLC)Onsite Sr. Coordinator, Inventory Service at Avantor (formerly VWR International, LLC)