Carmen Bowtell
Brisbane,Australia
Summary
Proven ability to tackle complex challenges with clarity and care, leveraging expertise in human resources and systems thinking. Combines strategic oversight with attention to detail, effectively navigating technical systems while supporting individuals through transitions. Recognized for adaptability and impactful contributions, with a strong commitment to equity and inclusion in all initiatives. Belief in designing processes that prioritise human experience leads to optimal outcomes.
Overview
19
19
years of professional experience
Work History
Project Support Officer, Leadership and learning
Public Sector Commission
Brisbane, Queensland
08.2025 - Current
- Developed project documentation and maintained accurate records.
- Monitored project progress and reported updates to leadership consistently.
- Organised and attended regular project meetings, taking minutes and following up on actions items.
- Monitored project performance against predetermined objectives to identify potential issues or risks that may impact the successful completion of the project.
- Provided technical assistance where needed in order to help streamline workflow processes.
- Created communications materials such as newsletters, emails and presentations for internal and external audiences.
Project Support Officer, Strategic Workforce Futures
Public Sector Commission
Brisbane, Australia
02.2025 - 08.2025
- Led design of Human Resources Stream, enhancing public sector HR practitioner capability as part of the Improved graduate pathways initiative.
- Designed CapComb, a strategic workforce model connecting people to business outcomes using reward, recognition, and development themes.
- Conducted interjurisdictional desktop research, synthesizing findings into actionable recommendations.
- Supported departmental and agency graduate programs by providing advice and guidance on program matters, creating strong connections across the sector, and enabling resource sharing and lessons learned.
- Managed competing project priorities and escalated risks across reporting lines.
- Served as a temporary SCRUM master to facilitate agile processes and documentation oversight.
- Consultation with subject matter experts regarding various matters.
- Developed an evaluation framework to assist sector graduates in securing permanent employment, delivering a Graduate Performance Development Agreement template to support the framework in practice.
- Engaged stakeholders to manage risk and control communication expectations effectively.
- Represented sector at industry events, fostering strategic relationships and best practice awareness.
Executive Support Officer, Strategic Workforce Futures
Public Sector Commission
Brisbane, Australia
02.2025 - 07.2025
- Provided high-level secretariat support to the Strategic Workforce Council, servicing Queensland’s most senior HR leaders (CHROs), including calendar coordination, agenda development, minute-taking, and streamlined inbox management
- Supported executive engagement and sector-wide leadership development through participation in the IPAA 2025 CEO and Emerging Leaders Breakfast
- Delivered branch-wide operational support across shared mailboxes and information systems, with a focus on inclusion and workforce strategy
- Oversaw the 2025 Diversity and Inclusion Audit process and managed communications and membership coordination for the Inclusion and Diversity Community of Practice
- Oversaw department contributions to the 2024-25 Annual report
HR Support Officer, Corporate Services
Queensland Family and Child Commission
Brisbane, Australia
08.2024 - 02.2025
- Partnered with OPLA, IGEM, and CCC to deliver the cross-agency professional development and networking event, Tackling Domestic and Family Violence by Raising Awareness and Building Resilience, driving awareness and engagement of 108 attendees
- Achieved certification as Youth Aboriginal and Torres Strait Islander Mental Health First Aider, providing culturally responsive support and contributing to wellbeing initiatives
- Delivered end-to-end HR support, including recruitment, onboarding, compliance, and continuous process improvement enabling smooth and responsive business operations
- Introduced process enhancements to payroll and timesheet workflows, significantly improving accuracy and reducing turnaround times for casual staff
- Administration of learning management system LMS (ELMO) and SCORM-compliant content delivery
- Digitised manual workflows, standardised digital signatures, and improved system efficiency across core HR and operational functions
- Generalist HR duties including role establishment, reporting lines, and organisation mapping and shared mailbox management
- Fostered strong cross-agency partnerships with stakeholders including the Corporate Administration Agency, strengthening shared workforce capability
- Attended a Work Health Network (WHN) networking event themed trauma-informed approaches; facilitated connection between WHN presenter and Executive Director to share insights and inform future workforce strategy
- Coordinated the delivery of vicarious trauma training as part of positive duty preparedness, with insights informing the consultant’s final report later adopted into QFCC’s psychosocial hazard management policy and action plan
Administration Officer – Corporate Services
Queensland Family and Child Commission
Brisbane, Australia
03.2024 - 08.2024
- Provided administrative support to deliver corporate service functions
- Managing shared mailbox inquiries with accuracy, professionalism, and timeliness.
- Maintaining accurate records of organisational assets and software licensing, supporting compliance and operational oversight.
- Coordinating meeting arrangements, including room bookings, catering, speaker scheduling, and preparation of materials to ensure successful execution
Compliance Officer
Lava Blue Ltd
03.2023 - 02.2024
- Produced a detailed compliance strategy and roadmap to guide organisational priorities for the next financial year
- Conducted a thorough audit and assessment of work health and safety management system and procedures of the facility, provided recommendations to managing director
- Achieved certifications in Chemicals Management and First Aid/CPR, strengthening workplace safety and regulatory compliance capabilities
- Formalised a compliant site induction process, featuring a customised video I designed
- Implemented a central Work Health and Safety (WHS) management system, enhancing workplace safety and regulatory compliance.
- Implemented plant and machinery control measures, updated processes and procedures, maintenance documentation
- Templated Standard Operating Procedures (SOPs) and Safe Work Method Statements (SWMS)
- Advising on safety risks and concerns and consulting regularly with workers about safety matters (toolbox talks, staff meetings, post-incident brief etc)
- Implemented a procedure for inspection of PPE to check for wear and tear from exposure to hazardous chemicals
Academic Advocacy Officer
Queensland University of Technology Guild
09.2021 - 02.2023
- Achieved a groundbreaking resolution in a student misconduct case involving human remains, successfully mitigating penalties and setting a precedent for equitable outcomes.
- Mental Health First Aid Accredited, offering trauma-informed support that prioritised the mental health and well-being of all parties
- Represented students in academic and misconduct proceedings, preparing investigations, gathering evidence, and detailed reports to ensure fair resolutions
- Drafted submissions and responses in response to exclusion or conduct allegations
- Assisted with assessment appeals and submissions delivering compelling and well-structured arguments that upheld student rights.
- Interpreted university policy to influence positive outcomes for students.
- Coordinated open-day events, promoting advocacy services and fostering awareness of student rights and resources.
Operations and Administration Officer
Private Mediation
, QLD
01.2012 - 12.2016
- Handled client inquiries via phone and email, providing timely information.
- Provided administrative support to senior management staff, including diary management, travel arrangements and document preparation.
- Generated and sent customer invoices, submitted payments and updates accounts.
- Set appointments and managed meeting schedule.
Resource Librarian
Women's House
Woolloongabba, QLD
01.2011 - 01.2012
- Cataloged new library materials for easy access and organization.
- Assisted patrons in locating resources and using library systems.
- Coordinated volunteer efforts to enhance library services and outreach.
- Organized library equipment and collections.
- Replaced worn labels and barcodes to keep materials in good physical condition.
Shift Manager
Domino's
Brisbane, Australia
01.2007 - 01.2009
- Supervised daily operations and ensured adherence to company policies.
- Trained new staff on operational procedures and customer service standards.
- Assisted in inventory management and stock replenishment processes.
- Monitored team performance and provided constructive feedback regularly.
- Resolved customer complaints promptly and professionally to ensure satisfaction.
- Collaborated with management to optimize workflow efficiency during shifts.
- Managed daily cash intake by counting out registers and tabulating profits.
- Helped employees accomplish tasks during peak periods.
- Communicated with other shift managers to facilitate continuum of customer service.
- Monitored store operations to ensure compliance with company policies and procedures.
Education
Master of Human Resources Management and Employee Relations -
Griffith University
Nathan, QLD12-2026
Bachelor of Human Resource Management and Bachelor of Information Systems - Human Resources Management And Information Systems
Queensland University of Technology
Brisbane, QLD12-2023
Advanced Diploma of Project Management -
TAFE QLD
QLD01.2016
Diploma of Project Management -
TAFE QLD
QLD01.2014
Certificate IV in Project Management Practice -
TAFE QLD
QLD01.2014
Skills
- Human resources generalist
- Complex Problem-solving
- Employee relations and case management
- Performance issue resolution
- Design and systems thinking
- Project management methodologies
- Agile and SCRUM practices
- Process improvement strategies
- Change management expertise
- Technical ICT proficiency
- Values-driven leadership
- Empathy and adaptability
- Problem-solving abilities
Contributions to inclusion and diversity
- Committee member for the Leading Women Network, championing gender equity, and advancing women in public sector leadership (2024-25)
- Co-hosted a cross-agency professional development event with OPLA, IGEM, and CCC focused on addressing domestic and family violence through awareness and resilience building
- Completed Aboriginal and Torres Strait Islander youth mental health first aid training, supporting culturally informed and trauma-aware practice, and promotion of social procurement by using local business
- Promoting Career Pathways Services for diversify panel experience, inclusive recruitment pathways and promote opportunities for First Nation's people
- Implements co-design, co-create, and co-deliver principles where possible
- Ongoing commitment to learning, reflection, and applying inclusive practice in all areas of work
- Active member of Diversity and Inclusion Community of Practice
- Adaptive communicator and designer of multi-modal digital communication tools
References
Antoinette De Santi, Director, Strategic Workforce Futures, Public Sector Commission, antoinette.desanti@psc.qld.gov.au, 0412 615 397
Kat Rogers, Project Manager, Strategic Workforce Futures, Public Sector Commission, kat.rogers@psc.qld.gov.au
0411 572 816
Recent Highlights
- Achieved 5.5 GPA Trimester 1, 2025 (masters)
- Attended 2025 IPAA Queensland CEO and Emerging Leaders breakfast
- Represented the sector’s early talent interests at AAGE partner event
- Delivered a business model embedding sector workforce strategy to early talent career planning using Visio, HCD and adult learning principles
- Achieved micro credential through participation in 2025 Griffith University Global Leader Experience Program
- Shortlisted with Order of Merit from 2024 Future Leaders program (formerly Policy Futures)
Timeline
Project Support Officer, Leadership and learning
Public Sector Commission
08.2025 - Current
Project Support Officer, Strategic Workforce Futures
Public Sector Commission
02.2025 - 08.2025
Executive Support Officer, Strategic Workforce Futures
Public Sector Commission
02.2025 - 07.2025
HR Support Officer, Corporate Services
Queensland Family and Child Commission
08.2024 - 02.2025
Administration Officer – Corporate Services
Queensland Family and Child Commission
03.2024 - 08.2024
Compliance Officer
Lava Blue Ltd
03.2023 - 02.2024
Academic Advocacy Officer
Queensland University of Technology Guild
09.2021 - 02.2023
Operations and Administration Officer
Private Mediation
01.2012 - 12.2016
Resource Librarian
Women's House
01.2011 - 01.2012
Shift Manager
Domino's
01.2007 - 01.2009
Master of Human Resources Management and Employee Relations -
Griffith University
Bachelor of Human Resource Management and Bachelor of Information Systems - Human Resources Management And Information Systems
Queensland University of Technology
Advanced Diploma of Project Management -
TAFE QLD
Diploma of Project Management -
TAFE QLD
Certificate IV in Project Management Practice -
TAFE QLD
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