Carmen Boye

Case Management of 50 clients at a time, receiving referrals from the department of social housing to assist vulnerable clients that were at risk of losing their tenancy.

• Referring clients out to help with any issues relating to their tenancy break downs
• Home visits to assess the housing situation and condition it was in
• Supply products needed to get the house to a better standard
• Case conferences with other agencies involved with client
• Understanding crisis situations and navigating clients through it
• Problem solving skill
• Budget and goal setting
• Trauma break downs
• Child protection risks
• Case notes and file management
• Complex system for documentation and reporting
• Consistently met deadlines under pressure while maintaining high-quality work output in a fast-paced environment.
• Worked fast to complete tasks and meet daily deadlines.
• Followed instructions and procedures to complete assigned tasks.
• Assessed needs of each client and recommended appropriate services and resources.
• Maintained up-to-date records on all clients, enabling accurate monitoring of progress and appropriate Case planning adjustments.

• Experienced Case Co Ordinator with 2 years of providing exceptional support to individuals in need.
• Known for my compassion approach.
• Strong problem-solving skills and a deep understanding of legal and ethical issues.
• Manage a case load of 20 plus high needs clients
• Effective case plans
• Regular Home visits
• Assistance to maintain client tenancies
• Assist with client to not become homeless
• Strong reporting skills
• Social networking
• Referral out system to support client
• Deal with high demand clients
• Write progression notes and monitor the progress of clients
• Working with a diverse team
• Monitor clients progress of goals that they have set
• Referrals for mental health, drugs and alcohol, criminal issues.
• Ability to work under pressure and in high-risk situations
• Assist in transport to third party appointments
• Assist as a support person at client’s request

• Company Overview: Providing in home care to clients that have a different range of disabilities and living within accommodation services.
• Shopping with and for client needs.
• Assist with teaching new skills.
• Helping to become independent
• Assisting of personal care and Hygiene
• Providing input for behavioural plans for clients
• Special requirements for transport of patients E.g., Wheelchairs, Wash chairs, Transfer stands
• Support of how to help when there in a heightened stage of mood.
• Report to management with any issue regards client’s care
• Communication to verbal and non-verbal clients
• Dressing off clients to appropriate weather conditions
• Write progression notes and monitor the progress of clients.
• Working with a diverse team
• Providing in home care to clients that have a different range of disabilities and living within accommodation services.

• Company Overview: Providing people with a criminal background living accommodation till they are capable of independent living and offering different services while in the care of ADACC services.
• Adhering to parole rules and regulations
• Making sure clients attend their meetings for corrections.
• Attending court hearing and proceedings
• Making living arrangements for clients
• Shopping with and for client needs.
• Helping to become independent with living after lockup.
• Any appointments that a client might be required to attend.
• Support of how to help when there in a heightened stage of mood.
• Administer any medications that the client is required to have.
• Meal preparation and cooking
• Write progression notes and monitor the progress of clients.
• Completing general house duties
• Report to management with any issue regards client’s care
• Write progression notes and monitor the progress of clients.
• Providing people with a criminal background living accommodation till they are capable of independent living and offering different services while in the care of ADACC services.