Carmen Brancatisano
Balnarring
Summary
Professional stylist with proven ability to deliver high-quality styling services. Known for maintaining high standards and achieving results through innovative styling techniques and personalized client consultations. Valued for collaborative teamwork and adaptability to dynamic environments, showcasing advanced skills in hair colouring and trend forecasting. Known for reliability and consistent performance in achieving desired results and willing to take on added responsibilities to meet goals.
Overview
22
22
years of professional experience
Work History
Senior Stylist
ELM Salon
03.2022 - Current
- Client consultations
- Conduct thorough consultations to understand clients' needs and preferences
- Offer professional advice on haircuts, colour, styles, and treatments based on face shape, hair type, and personal style
- Perform haircuts, trims, blowouts, and styles using advanced techniques
- Stay updated with current hair trends, offering clients the latest styles and techniques
- Perform and recommend hair treatments (e.g., keratin treatments, deep conditioning, scalp treatments) based on individual client needs
- Build and maintain a loyal clientele, ensuring a high level of customer satisfaction
- Handle any client concerns or issues professionally and tactfully
- Mentor junior stylists and apprentices, offering guidance on technique, customer service, and product knowledge
- Help create a supportive, creative, and positive environment in the salon
- Recommend and sell hair care products tailored to individual client needs
- Work closely with other stylists and salon management to ensure smooth daily operations
- Collaborate with the salon manager or owner to develop strategies for improving client experience and growing the business
- Maintain a clean, organized workspace and adhere to health and safety regulations
- Ensure that salon tools and equipment are sanitized and in working order
- Help manage bookings, ensuring appointments run on time and that clients are not overbooked
- Work with salon software for client appointments and management of own schedule
- Actively promote the salon through word of mouth, social media, and participation in local events
- Assist in the salon's branding by offering professional styling services for photoshoots, events, or advertising
F&B Administrator
Jackalope Hotels
01.2021 - 11.2021
- Zambion - payroll software
- Roster staff and publish roster accordingly - fortnightly
- Approve staff timesheets in time for payroll to occur
- Check over any manual timesheets from temp staff
- Check over any amendments to the roster in the kitchen and update to Zambion
- Liaise with head chefs regarding any time/attendance queries relating to staff shifts
- Assist with recruitment of kitchen staff
- Liaise with HR regarding job descriptions
- Assist with interviewing all new and prospective hires and respond to unsuccessful applicants in an appropriate manner
- Ensure any new staff have completed an induction, filled in correct forms and provided electronic fingerprint
Licensing Officer
Victorian Commission for Gambling and Liquor Regulation (VCGLR)
01.2011 - 10.2016
- Process all administration of applications for Liquor Licences from Pre-lodgement to determination stage and granting
- Prepare and compile file notes and other relevant licensee information for the Team leader
- Communicate and correspond with applicants through phone, email and letters regarding licenses and the application process
- Write and communicate government processes and procedures for implementation of policies
- Maintain and update information systems and records
- Communicate and co-operate with fellow colleagues
- Chair licensing meetings and attend relevant meetings to licensing, compliance and the liquor industry
- Completed Writing in Government course
- VCGLR Emerging Leaders Program
Stylist/Colourist
Frankel Salon
08.2009 - 01.2011
- Company Overview: Armadale
- Manage day to day rapport of salon clientele
- Creative flair to guide and support clients
- Management and training of junior staff
- Armadale
Office Assistant
Prestige Produce Melbourne Markets
07.2009 - 08.2009
- Company Overview: West Melbourne
- Payroll processing and administration
- General preparation of daily correspondence, including letters, memos, invoices, labels, mail-outs
- Administration and office support
- Maintenance of office equipment
- West Melbourne
Stylist/Colourist
Greg Maguinness Salon
08.2003 - 07.2009
- Company Overview: Mornington
- Client consultation
- Stock control
- Maintaining pleasant salon environment
- Mornington
- Achievements: Apprentice of the Year Runner Up 2006, Pivot Point Hair College Melbourne
Customer Service Manager
Tully's Corner Produce Store
01.2003 - 01.2005
- Company Overview: Mt Eliza
- Manage day-to-day sales and customer service
- Development, training and monitoring of staff
- Streamline methods of operation eg
- Stock control
- Administration
- Mt Eliza
Education
Certificate III - Hairdressing
Pivot Point Hair College
01.2007
Advanced Diploma - Steiner Education
Melbourne Rudolf Steiner School
01.2004
Diploma - Liberal Arts
Chisholm Institute
01.2002
Completion of VCE -
Toorak College
01.1999
Skills
- Strong network of clients and industry contacts
- Uncompromising attitude to client needs and satisfaction
- Strong organisational skills
- Highly driven, engaging, focused and enthusiastic
- Excellent communication skills
- Contributor and team player
- Trustworthy and responsible
- A positive, pro-active 'can do' attitude
- Currently Vice President on school council for local Primary School assisting executive leadership team and educators on running and management of the School
Timeline
Senior Stylist
ELM Salon
03.2022 - Current
F&B Administrator
Jackalope Hotels
01.2021 - 11.2021
Licensing Officer
Victorian Commission for Gambling and Liquor Regulation (VCGLR)
01.2011 - 10.2016
Stylist/Colourist
Frankel Salon
08.2009 - 01.2011
Office Assistant
Prestige Produce Melbourne Markets
07.2009 - 08.2009
Stylist/Colourist
Greg Maguinness Salon
08.2003 - 07.2009
Customer Service Manager
Tully's Corner Produce Store
01.2003 - 01.2005
Advanced Diploma - Steiner Education
Melbourne Rudolf Steiner School
Diploma - Liberal Arts
Chisholm Institute
Completion of VCE -
Toorak College
Certificate III - Hairdressing
Pivot Point Hair College
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