Summary
Overview
Work History
Skills
Additional Notes
Languages
Timeline
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Carmen Chong

Melbourne,VIC

Summary

Dynamic professional with a proven track record in hospitality and sales, notably as Branch Manager at White Mojo Box Hill. Expert in customer service and team leadership, achieving top sales status and enhancing client relationships. Skilled in operational efficiency and staff development, consistently delivering exceptional results in fast-paced environments.

Overview

5
5
years of professional experience

Work History

Bar Staff

Bass Lounge
CBD, Australia
05.2024 - Current
  • Responsible for drink preparation, order taking, and guest engagement
  • Provided personalized service and beverage recommendations based on customer preferences
  • Maintained efficiency and professionalism during late-night shifts to ensure a safe and welcoming environment

Branch Manager

White Mojo Box Hill / Eno Café
Box Hill, Australia
01.2022 - 06.2025
  • Handled recruitment, training, and rostering of front-of-house staff
  • Managed vendor relations and implemented cost control strategies
  • Maintained high standards of customer service and team performance in a fast-paced setting
  • Oversaw weekly operational logistics involving over 60kg of coffee and supplies, ensuring efficiency and accuracy under high workload conditions

Store Manager

Fishmarket Box Hill & Bayside
Box Hill, Australia
01.2020 - 01.2022
  • Managed daily store operations including ordering, inventory, and food safety compliance
  • Supervised staff scheduling and performance to ensure customer satisfaction

Telemarketing Sales

Daytree Sdn Bhd
, Malaysia
  • Promoted TV package upgrades to existing clients via phone calls
  • Achieved Top Sales status by acquiring 70+ new users in a single month
  • Skilled in identifying customer needs and offering personalized recommendations

Sales Engineer (Cimatron Software)

Mygrowtech Sdn Bhd
, Malaysia
  • Prospected and developed clients for Cimatron CAD/CAM software solutions
  • Conducted product presentations and technical demonstrations
  • Provided post-sale support and training to improve user adoption and satisfaction

Skills

  • Customer Service & Relationship Management
  • Communication & Interpersonal Skills
  • Sales & Client Follow-up
  • Problem Solving
  • Team Leadership & Coordination
  • Staff Training & Development
  • Hospitality & Café Operations
  • Driving

Additional Notes

  • In addition to full-time roles, actively explored entrepreneurial avenues such as selling fruit & granola bowls and creating a personal temporary tattoo website. These ventures enhanced practical sales knowledge and product marketing experience.
  • Also skilled in using social media for business development—successfully attracted students as a coffee trainer via online platforms, and proficient in photography, video shooting, and video editing.

Languages

  • Mandarin
  • Cantonese
  • English

Timeline

Bar Staff

Bass Lounge
05.2024 - Current

Branch Manager

White Mojo Box Hill / Eno Café
01.2022 - 06.2025

Store Manager

Fishmarket Box Hill & Bayside
01.2020 - 01.2022

Telemarketing Sales

Daytree Sdn Bhd

Sales Engineer (Cimatron Software)

Mygrowtech Sdn Bhd

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Carmen Chong