Carmen Colbeck

• Manages the Welfare program. • Develops and supports staff in welfare related areas. • Expert knowledge in Child Safe Standards and mandatory reporting protocols pertaining to State of operation. • Recruit, train, support and develop welfare staff as per scope of role. • Participate in Welfare staff performance review process with the site manager, providing feedback and areas for development. • Ensure currency and compliance is maintaining and upholding child safe practices, mandatory reporting legislation, policies, and procedures in State of operation. • Conduct monthly supervision sessions for all Welfare Officers to monitor progress, address concerns, provide support and promote professional growth. • Coordinate, delegate, and support the development of internal training programs for students, focusing on welfare and well-being topics. • Organise and lead staff meetings to discuss welfare issues, share updates, and collaborate on solutions. • Collate and analyse reports related to welfare needs, gaps, trends, and student requirements. • Propose solutions based on data and staff input to address identified needs and improve welfare services and practices.

Efficiently manage the enquiry and enrolment process for prospective students. . • Serve as the primary support contact for students, providing guidance and resources based on approved welfare and youth development techniques. • Develop and implement structured welfare programs tailored to support and enhance student wellbeing. • Uphold a high level of professionalism, maintaining confidentiality and privacy regarding student information in strict adherence to company policies and procedures. • Assess individual student needs, facilitate access to relevant support services, and negotiate appropriate referrals where necessary. • Monitor, support, and respond proactively to the welfare needs of students, ensuring alignment with Mandatory Reporting protocols. • Maintain detailed and accurate student case notes, using best practice approaches informed by approved youth development techniques and frameworks. • Participate actively in team meetings and supervision.• Provide detailed monthly reports to the Welfare Manager.

Try, Test and Learn program delivery for long term unemployed youth between the ages of 16-24. Provide Youth Work services to identify barriers to employment and strategies to support future employment through strength based practices, referral and counselling.

• Maintained detailed documentation of all case activities, ensuring accuracy and compliance with agency policies and procedures.
• Maintained confidentiality at all times, adhering to strict ethical guidelines governing the handling of sensitive client information.
• Increased positive outcomes for children by establishing strong working relationships with families, schools, and community resources.
• Participated in ongoing professional development opportunities to stay current on industry trends and best practices in child protection work.