Carmen Coulton

• Maintained a clean and organized fitting room area, enhancing the overall client experience during appointments.
• Boosted sales through effective up-selling techniques and highlighting key product features.
• Established rapport with clients by attentively listening to their needs and preferences, fostering long-term relationships.
• Implemented visual merchandising strategies to showcase new arrivals effectively, driving interest in collections.

I managed a large team of 26 staff and helped build a stable and successful company.

My tasks included:

* Rostering

* Hiring and firing

* Marketing, promotions and upselling

* Customer complaints and resolution

* Opening and closing of the office

* Stock ordering and inventory

* Accounts, wages and tax