Carmen Gallluzzo
Castle Hill
Summary
Offering strong foundation in visual aesthetics and eagerness to learn and grow in a merchandising environment. Brings solid grasp of consumer behaviour and market trends, along with developing skills in inventory management and product placement. Ready to use and develop skills in organisation and strategic planning in floral merchandiser role.
Personable and highly organised individual with passion for visual aesthetics and keen eye for detail. Understanding of consumer behaviour and market trends, combined with skills in inventory management and product placement. Committed to driving sales and enhancing customer experiences through strategic merchandising efforts.
Overview
37
37
years of professional experience
Work History
Merchandising Specialist
Lynch Group
05.2020 - Current
- Implemented planograms updates, ensuring products were displayed according to company guidelines for maximum exposure.
- Reduced shrinkage rates by conducting thorough inventory checks and addressing discrepancies promptly.
- Assembled quarter and full-size point of purchase promotional displays.
- Educated clients on proper care for their floral arrangements, increasing customer satisfaction and ensuring repeat business.
- Managed inventory levels effectively, reducing waste through proper storage techniques and timely usage of perishable items.
- Demonstrated expertise in various floral design styles such as traditional, modern, romantic; catering to diverse client needs.
Small Business Owner
Bellissima Wood-fire Pizza
01.2016 - 06.2021
- Managed daily operations for a successful small business, ensuring efficient processes and quality services.
- Established a loyal customer base by providing personalised attention, addressing concerns promptly, and exceeding expectations.
- Promoted business via social media to generate leads and maximise brand identity.
- Enhanced company reputation by consistently delivering exceptional service quality to customers.
- Maintained clean, trash-free workspaces to maximise productivity and safety.
Sales Associate
Leilani Boutique
04.2016 - 04.2020
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
Sales Associate
Galluzzo Tailors
01.2000 - 01.2017
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Staff Member
Sydney Hilton Hotel
01.1990 - 01.1997
- Kept work areas clean, organised, and safe to promote efficiency and team safety.
- Established positive relationships with customers and other staff members.
- Responded sensitively and competently to service customers with diverse cultural backgrounds.
- Developed strong relationships with clients through consistent communication and attentive customer service, resulting in increased overall satisfaction.
Cashier
Joe's Fruit World
01.1988 - 01.1990
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
Hotel Management
Hospitality Institute of NSW
Sydney, NSW10-1991
High School Diploma -
Leumeah High School
Sydney, NSW01-1990
Skills
- Reading planograms
- Pricing and shelf labelling
- Reliable and punctual
- Inventory tracking
- Merchandising displays
- Space optimisation
- Sales analysis
- Managing overflow merchandise
- Analysing sales reports
- Stock rotation
Timeline
Merchandising Specialist
Lynch Group
05.2020 - Current
Sales Associate
Leilani Boutique
04.2016 - 04.2020
Small Business Owner
Bellissima Wood-fire Pizza
01.2016 - 06.2021
Sales Associate
Galluzzo Tailors
01.2000 - 01.2017
Staff Member
Sydney Hilton Hotel
01.1990 - 01.1997
Cashier
Joe's Fruit World
01.1988 - 01.1990
Hotel Management
Hospitality Institute of NSW
High School Diploma -
Leumeah High School
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