Carmen Gueco
Perth,WA
Summary
Dedicated individual with a background in customer service and patient interaction, showcasing adaptability and effective communication skills across various settings. Proven ability to work collaboratively within teams, manage multiple tasks, and maintain a strong work ethic, ensuring positive outcomes and customer satisfaction.
Overview
2
2
Languages
8
8
years of professional experience
Work History
Retail Sales Associate
Rustan's Shangri-La
Mandaluyong, Manila
08.2025 - 05.2026
- Guided customers in selecting products tailored to their individual needs and preferences, enhancing their shopping experience.
- Provided exceptional customer service to enhance shopping experiences for local and international shoppers.
- Created visually appealing merchandise displays and maintained store presentation to engage customers effectively.
- Worked with team members to enhance store performance and foster a welcoming shopping environment.
Retail Sales Associate
Mac Cosmetics Robinson's Magnolia
Quezon City, Manila
01.2023 - 07.2025
- Delivered exceptional customer service, resolving queries and concerns to enhance customer experience.
- Guided customers in selecting beauty and cosmetic products tailored to their individual needs and preferences, enhancing their shopping experience.
- Demonstrated product features and benefits, driving sales and boosting customer satisfaction.
- Built strong customer relationships, encouraging loyalty and repeat business.
Aesthetic clinic receptionist
Montesa Medical and Aesthetic Clinic
Quezon City, Manila
02.2018 - 10.2022
- Managed patient appointments, including scheduling, rescheduling, and cancellations, to optimise clinic flow.
- Facilitated patient check-in and check-out processes, ensuring smooth operation of reception area.
- Greeted patients, verified personal information, and updated electronic health records to ensure accurate data management.
- Welcomed patients and visitors politely and professionally, maintaining outstanding patient service.
- Responded to patient inquiries in person, by email, or by phone, providing clear information and enhancing patient experience.
- Handled confidential patient information with discretion, adhering to data protection regulations.
- Gave timely notice of patient arrival to keep appointments running smoothly and on time.
- Contributed ideas in team meetings aimed at improving clinic operations and elevating patient care standards.
Education
Master of Science - Public Health
Edith Cowan University
Perth, WA09-2028
Bachelor of Science - Biology
Manila Central University
Philippines04-2011
Skills
- Sales techniques
- Product knowledge
- Customer service
- Visual merchandising
- Sales strategies
- Client engagement
- Appointment scheduling
- Patient interaction
- Customer data management
- Team collaboration
- Multitasking efficiency
Languages
English
Full Professional
Tagalog
Native/ Bilingual
KEY ACHIEVEMENTS
- Recognized for professionalism and positive customer interactions.
- Adapt quickly to new systems, products and workplace procedures.
- Consistently delivered excellent customer service.
- Successfully met and exceed retail sales targets.
AVAILABILITY
- Available for Casual
- Part-Time
- Weekday Shifts
- Public Holidays
- Weekend Shifts
REFERENCES
Available upon request.
Timeline
Retail Sales Associate
Rustan's Shangri-La
08.2025 - 05.2026
Retail Sales Associate
Mac Cosmetics Robinson's Magnolia
01.2023 - 07.2025
Aesthetic clinic receptionist
Montesa Medical and Aesthetic Clinic
02.2018 - 10.2022
Master of Science - Public Health
Edith Cowan University
Bachelor of Science - Biology
Manila Central University