Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Carmen Hill

South Carnarvon,WA

Summary

Driven Duty Manager and Retail Sales professional with a proven track record at BWS, excelling in customer service and cash management. Skilled in mentoring staff and enhancing customer satisfaction, leading to increased loyalty and repeat business. Demonstrates exceptional time management and communication abilities, ensuring efficient operations and positive customer interactions. Nominated for an award at the endeavour imprint awards in Sydney in 2021 was an amazing achievement for a hard working mum in her first job.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Duty Manager

BWS
02.2021 - Current
  • Managed staff scheduling for optimal coverage, ensuring efficient operations during peak hours.
  • Trained employees in essential job functions.
  • Mentored and supported junior staff members to apply best practices and follow procedures.
  • Supervised and coordinated team to provide guidance and support and maximize performance.
  • Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
  • Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Defined clear targets and objectives and communicated to other team members.

Retail Sales

BWS
12.2020 - Current
  • Facilitated high volumes of cash, credit, and gift card transactions, verifying cash drawer balance at end of each shift.
  • Boosted sales performance by implementing effective visual merchandising and store layouts.
  • Trained new sales associates on company policies, selling techniques, and customer service best practices to maximize their potential.
  • Maintained company's visual merchandise standards through general housekeeping and planograms.
  • Developed strong customer relationships through attentive service and expert product knowledge, resulting in repeat business.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Participated in ongoing training programs to stay up-to-date on industry trends and best practices for retail sales associates.

Education

North Lake Senior Campus
Kardinya, WA

Narrogin Senior High School
Narrogin, WA

Skills

  • Customer Service
  • Customer service focus
  • Time Management
  • New Employee Training
  • Customer Communication
  • Attention to Detail
  • Cash Management
  • Verbal and written communication
  • Policy Implementation
  • Policy Enforcement

Certification

Approved manager certificate

Responsible sale of alcohol certificate

Timeline

Duty Manager

BWS
02.2021 - Current

Retail Sales

BWS
12.2020 - Current

North Lake Senior Campus

Narrogin Senior High School

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Carmen Hill