Carmen Hurley
Sydney,NSW
Summary
Detail oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives. Proactive professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills.
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Overview
22
22
years of professional experience
Work History
Practice Manager / Executive Assistant
Artiste Plastic Surgery
03.2016 - Current
- Addressed patient concerns promptly and professionally, demonstrating empathy and excellent problem-solving skills.
- Assessed processes and procedures, complying with OSHA, and HIPAA regulations.
- Ensured compliance with healthcare regulations, maintaining up-to-date knowledge on industry standards and best practices.
- Managed daily practice operations to optimize appointment scheduling, patient records management and billing functions.
- Maintained strict confidentiality of sensitive information, upholding company's privacy policies and ethical standards.
- Facilitated communication between staff members, fostering a collaborative work environment that improved overall team performance.
- Developed strong relationships with patients, ensuring a high level of care and satisfaction throughout their experience.
- Evaluated practice workflows regularly to identify areas for improvement and implement necessary changes efficiently.
- Interceded between employees and/or patients during conflict and diffused tense situations.
- Coordinated with physicians to optimize appointment schedules and maximize daily patient flow.
- Provided outstanding support to entire staff which helped improve process flow and boosted efficiency.
- Coordinated with insurance providers to streamline the billing process and minimize any delays in reimbursement.
- Consulted with healthcare professionals on business decisions.
- Managed all aspects of billing and coding, reducing errors and improving reimbursement rates.
- Developed and enforced office policies to ensure compliance with healthcare regulations, improving practice efficiency.
- Monitored and analyzed patient feedback to identify areas for improvement in service delivery.
- Streamlined communication between different departments, leading to more cohesive patient care.
- Assisted in the development of company policies and procedures, contributing to a more organized work environment.
- Answered high volume of phone calls and email inquiries.
- Served as a liaison between departments to facilitate effective communication throughout the company.
- Streamlined executive communication by managing emails, phone calls, and scheduling appointments.
- Maintained confidentiality with sensitive documents, ensuring proper storage and distribution as needed.
- Handled confidential and sensitive information with discretion and tact.
- Monitored and inspected staff processes to eliminate hazards posed for both residents and staff while ensuring continuous compliance with regulations.
- Addressed and remedied all patient or team member issues.
- Liaised with other healthcare professionals to develop comprehensive patient care plans and provide highest quality of care.
- Scheduled surgeries, managed pre-certifications and verified insurance cover for all procedures.
- Enhanced executive productivity by managing email correspondence and prioritizing critical issues.
Administration Officer
South West Cardiology
03.2013 - 12.2015
- Developed strong working relationships with colleagues, contributing to a positive work environment.
- Provided exceptional customer service, addressing inquiries professionally and in a timely manner.
- Screened and transferred incoming calls, took down messages, and transmitted information and documents to internal personnel.
- Aided colleagues, managers, and customers through regular communication and assistance.
- Delivered quality results under pressure by prioritizing tasks effectively during high-stress situations or tight deadlines.
- Managed complex scheduling tasks, ensuring that deadlines were met consistently.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Followed detailed directions from management to complete daily paperwork and computer data entry.
- Increased customer service success rates by quickly resolving issues.
- Volunteered to help with special projects of varying degrees of complexity.
- Performed wide-ranging administrative, financial and service-related functions.
- Drafted and distributed invoices for outstanding payments.
Personal Assistant to the Owner
Peadiatrix
10.2007 - 11.2012
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Maintained an organized workspace for the owner which facilitated easy access to important documents when needed.
- Maintained appropriate filing of personal and professional documentation.
- Improved communication between the owner and external parties by drafting professional correspondence on their behalf.
- Used discretion when handling confidential information.
- Filed paperwork and organized computer-based information.
- Managed mail and both incoming and outgoing correspondence, mail, email and faxes.
- Screened personal and business calls and directed to appropriate party.
- Took notes and dictation at meetings.
- Upheld strict timetables by maintaining accurate, balanced calendars.
- Answered high volume of phone calls and email inquiries.
- Reduced administrative workload for the owner through proficient handling of routine tasks, allowing them to focus on higher-level responsibilities.
- Streamlined the owner''s schedule by managing appointments, meetings, and travel arrangements.
- Promoted a positive company image by representing the owner with professionalism during interactions with clients and stakeholders.
- Strengthened client relationships through timely follow-ups and proactive problem solving.
Administration Officer - Allergy Unit
Sydney Local Health District - Royal Prince Alfred
02.2003 - 08.2008
- Provided exceptional customer service, addressing inquiries professionally and in a timely manner.
- Screened and transferred incoming calls, took down messages, and transmitted information and documents to internal personnel.
- Aided colleagues, managers, and customers through regular communication and assistance.
- Managed team petty cash, purchase orders and account transactions.
- Maintained personnel records and updated internal databases to support document management.
- Performed wide-ranging administrative, financial and service-related functions.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Acted as first point of contact and set appointments for prospective clients.
- Boosted company image by providing friendly, professional, and timely assistance to all visitors, clients, and vendors.
- Took delivery of packages and documents, applying appropriate internal policies relating to chain of possession.
- Managed multi-line phone system, ensuring prompt and courteous service to callers.
- Enhanced front office efficiency by streamlining appointment scheduling processes.
- Maintained organized filing systems, reducing retrieval time for important documents.
- Built highly-efficient administrative skills through ongoing coaching and professional development opportunities.
Education
High School Certificate -
Thomas Reddall High School
NSWSkills
- Workflow efficiency
- Problem-solving
- Attention to detail
- Flexible and adaptable
- Dependable and responsible
- Calm under pressure
- Excellent communication
- Multitasking Abilities
- Conflict Resolution
- Teamwork and collaboration
- Critical thinking
Languages
Auslan
Native or Bilingual
Timeline
Practice Manager / Executive Assistant
Artiste Plastic Surgery
03.2016 - Current
Administration Officer
South West Cardiology
03.2013 - 12.2015
Personal Assistant to the Owner
Peadiatrix
10.2007 - 11.2012
Administration Officer - Allergy Unit
Sydney Local Health District - Royal Prince Alfred
02.2003 - 08.2008
High School Certificate -
Thomas Reddall High School
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