Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Hi, I’m

Carmen Jackson

Principal Policy Officer
Tumbi Umbi,Australia
Carmen Jackson

Summary

PROFESSIONAL SUMMARY

Currently in a leadership role as a Principal Policy Officer with NSW C.A.P.O for Aboriginal Data Sovereignty and a senior Lecturer for Indigenous Healing Recovery and Care for Ikon University Sydney advising and contributing to making sound strategic business decisions.

Previously a passionate Director, Co-Ordinator, Senior Lecturer, at The University of Sydney as the organisational lead in the delivery of services that support the development and capacity building of Indigenous Philosophy, Education and Rights.

Used strategy, collaboration, community decision making, stakeholder relationships and partnerships that are underpinned by transparent accountability as a committed Content Creator and Writer, Designer and Senior Lecturer for Art Therapy, Psychotherapy, Early Childhood and Indigenous Education at Ikon University.

Currently Graduating Next Year with a Graduate Certificate with High Distinction in Indigenous Healing Trauma and Recovery from the University of Wollongong. Currently completing PHD Master's of Counselling with Torren's University. I have been offered a place next year to finish a Masters of Indigenous Health and a Masters of Premedicine at The University of Wollongong.

A proud Aboriginal artist and art therapist, author and illustrator, fashion and graphic designer, educational leader, facilitator and trainer, Indigenous leader, Counsellor, Business Management, cultural workshop leader and teacher for 30 years in both rural and urban settings.

Proven history of creating engaged leadership team environments that support diverse organisational styles. Versatile team-oriented approach consistently supporting optimum performance and advancement. Outgoing attitude with focus on clear and effective classroom communication. Achieved highly qualified teacher status over 10 years. Outstanding record of developing academic achievement among students of diverse backgrounds and academic histories. Encouraged students to cultivate intellectual and creative passions and capitalise on natural talents.

Education subject matter and content creator expert specialising in early education, Indigenous Philosophy and Psychotherapy using collaborative transactional leadership methods. Knowledgeable of developing policy documents alongside other talented colleagues and supporting administration. Eagerly provides instructional direction, professional development feedback, and real-time direction using an action plan change focus.

Devoted to promoting Indigenous advocacy and enhancing individual potential. Skillful in directing team environments and enhancing team behaviour through positive and forward-thinking approaches. Caring relationship-builder with analytical mindset and good decision-making skil.

During art career I have achieved artwork sales, used social marketing to promote Australian Art and have maintained data entry and IT to current art trends! I have experience in public art management. My website CarmenJacksonArt.com is an example.

I have well developed interpersonal skills including the

ability to build and maintain relationships and effective working relationships with colleagues, supervisors and management. I have extensive experience in the design and delivery of initiatives that develop the creative arts, cultural and creative industries. I can clearly explain and demonstrate art knowledge and techniques to students and others. I regularly maintain professional relationships with International and Australian stakeholders and agencies through authentic leadership.

Adept at identifying optimal content to meet outcomes, developing written documentation where required and aligning instruction with current learning goals and outcomes.

Good planner, problem-solver and analytical leader with strong attention to detail and sound judgment focused on continuous improvement. Decisive, practical and strategic in leading operations and teams. Detail-oriented team player with strong organisational skills.

Ability to handle multiple projects simultaneously with a high degree of accuracy. My goal is to seek and maintain a full-time position that offers professional challenges utilising interpersonal skills, excellent time management and problem-solving skills.

Overview

18
years of professional experience

Work History

Aboriginal Land Council NSW
Parramatta, NSW

Principal Policy Officer
08.2023 - Current

Job overview

  • Skilled at working independently and collaboratively in a team environment.
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked well in a team setting, providing support and guidance.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Produced monthly reports using advanced Excel spreadsheet functions.
  • Identified, analyzed and interpreted trends or patterns in complex data sets.
  • Participated in requirements meetings to understand business needs.
  • Upheld security and confidentiality of documents and data within area of responsibility.
  • Extracted and interpreted data patterns to translate findings into actionable outcomes.
  • Collaborated with business-unit leaders to identify and prioritise problems.
  • Developed required policies and procedures that reflected actual goals, tasks and workflows, while meeting all regulatory compliance requirements.
  • Identified patterns and trends in large data sets and provided actionable insights.
  • Provided technical support for troubleshooting analytics and reporting issues.
  • Generated standard and custom reports to provide insights into business performance.

The University Of Sydney

Director, Co-ord of The Extended Bachelor Program
08.2022 - Current

Job overview

  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Carried out day-day-day duties accurately and efficiently.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Worked flexible hours; night, weekend, and holiday shifts.
  • Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
  • Maintained energy and enthusiasm in fast-paced environment.
  • Proved successful working within tight deadlines and fast-paced atmosphere.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Developed and maintained courteous and effective working relationships.
  • Maintained excellent attendance record, consistently arriving to work on time.
  • Identified issues, analyzed information and provided solutions to problems.
  • Improved operations through consistent hard work and dedication.
  • Exceeded goals through effective task prioritization and great work ethic.
  • Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
  • Used coordination and planning skills to achieve results according to schedule.
  • Worked closely with organizational leadership and board of directors to strategically affect operational direction.
  • Managed daily operations while overseeing multiple locations to foster increased productivity.
  • Hired and directed teams to achieve daily and long-term operations and business goals.
  • Monitored office workflow and administrative processes to keep operations running smoothly.
  • Delegated assignments based on plans, project needs and knowledge of individual team members.
  • Provided documentation of processes to comply with regulations and company policies.
  • Directed staff and managed annual capital budget.
  • Developed impactful and strategic partnerships with clients to drive business development.
  • Established performance goals for each department and provided feedback on methods for reaching those milestones.
  • Collaborated with management and fellow supervisors to organize operations and achieve demanding schedule targets.
  • Focused teams on developing innovative and cutting-edge approaches with effective resource allocation and strategic planning.
  • Created annual budget and developed comprehensive plan to accomplish company objectives while staying within budget.
  • Analyzed business needs while soliciting customer feedback for process improvements.
  • Worked with team leaders to arrange schedules based on production requirements and available resources.
  • Trained and managed team of developers and discussed issues to provide resolution and apply best practices.
  • Made recommendations for changes in funding process and policies based on data and judgment.
  • Assisted with creation of marketing strategy and advertising initiatives used to promote company to community members.
  • Assisted company executives during decision-making process by compiling daily reports to suggest corrective action.
  • Mitigated costs while collaborating with vendors to manage inventory items.

Ikon University

Aboriginal Education Content Designer and Creator
02.2023 - Current

Job overview

  • Conducted extensive research to provide factual statistics for articles, blogs and landing pages.
  • Rewrote and reorganized site content to better position products and services.
  • Strengthened content through proofreading and editing.
  • Cultivated professional working relationships with marketing department, other design personnel and upper management.
  • Prioritized tasks and carefully managed time to consistently meet delivery dates.
  • Managed project requirements and accomplished objectives by self-monitoring progress and promptly solving issues.
  • Established documents outlining concept, art, deliverable specifications, game flow charts and overall content to help keep projects moving and teams working together cohesively.

Ikon University

Senior Lecturer in Indigenous Education, Early Chi
11.2021 - 08.2022

Job overview

  • Maintained and fostered positive and constructive interactions with staff, families and children.
  • Sanitized toys and play equipment each day to maintain safety and cleanliness.
  • Implemented developmentally and culturally appropriate curriculum for children, creating positive and safe classroom environments.
  • Applied play-based strategies to provide diverse approaches to learning.
  • Graded assignments according to strict institutional policies and upheld guidelines for academic integrity while disciplining plagiarism and cheating accordingly.
  • Evaluated and revised lesson plans and course content to achieve student-centered learning.
  • Used variety of learning modalities and support materials to facilitate learning process and accentuate presentations.
  • Arranged syllabus, developed schedule, and determined reading list for varied courses simultaneously, giving students appropriate time to complete assignments and absorb information.
  • Designed and distributed lecture handouts to round out material and increase student understanding.
  • Utilized instructional technologies in course delivery for both in-class and online instruction to engage and educate students.
  • Delivered lectures at appropriate pace and pronunciation for optimal audience comprehension by non-native English-speaking students.
  • Mentored undergraduate and graduate students in effective next-steps for education and career preparedness.
  • Oversaw graduate student projects and advised on focus, methodology and report generation to meet preset standards.
  • Maintained interdisciplinary study as guiding principle, establishing partnerships with faculty in other departments to draw parallels with other subjects.
  • Mentored diverse student population to promote cultural diversity for ethnic and racial groups, disabled and LGTB community.
  • Supported graduate students in obtaining doctoral degrees by advising on study plans, doctoral dissertations and career goals.
  • Advised on department hiring actions to help build cohesive and successful lecturing team.

NSW Department Of Education

Aboriginal Education Primary School Teacher
02.2006 - 11.2021

Job overview

  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Carried out day-day-day duties accurately and efficiently.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Worked flexible hours; night, weekend, and holiday shifts.
  • Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
  • Maintained energy and enthusiasm in fast-paced environment.
  • Delivered upbeat and interesting presentations to promote customer impulse buying and enhance loyalty.
  • Used diverse teaching materials and motivational approaches to reduce learning gaps and instruct students.
  • Facilitated dialogue between participants, family and program workers to provide best possible program and individualized program.
  • Collected data on program effectiveness through surveying, data analysis and other methods and implemented solutions for improvement.
  • Brought in projects on-time and under-budget by effectively handling routine and complex issues.
  • Monitored field trips and special events to maintain safety and increase attendee retention.
  • Enhanced employee satisfaction and productivity by troubleshooting and resolving workflow and downtime issues.

Catholic School Office Broken Bay

Aboriginal Education Area Officer
03.2016 - 03.2020

Job overview

  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Carried out day-day-day duties accurately and efficiently.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Collaborated with school board officials to assess areas for improvement in curricula, classrooms, testing and student activities.
  • Updated school curriculum to integrate technology and enhance quality of student education.
  • Provided lesson planning and pacing support to helping educators analyze data and apply it to instruction.
  • Analyzed reports to comply with SLAs and study effectiveness of current academic system.
  • Planned, coordinated and implemented career education programs to train and upgrade skills of highly-skilled workforce.
  • Analyzed and restructured educational programs to comply with board regulations.
  • Coordinated training and professional development courses for teachers and school administrators to create new teaching strategies that encourage student learning.
  • Performed detailed and comprehensive evaluations of teaching and support staff.
  • Created libraries to help students gain new knowledge, skills and dispositions for learning and personal development.
  • Provided personalized customer service to parents and guardians regarding academic needs of students through phone calls, email and live video chat.
  • Supervised and evaluated teaching and support staff to assess education standards and classroom policies and implement changes based on data.
  • Designed, implemented and managed successful training programs to meet department and school needs.
  • Designed course materials and supported implementation.
  • Teamed with subject matter experts in evaluation and revision of training tools in order to continually improve learning platforms.
  • Collaborated with administrators to determine course objectives.
  • Effectively implemented best training practices and adult learning principles in planning and creation of instructional materials.
  • Planned and monitored implementation of technology-based learning programs.
  • Worked closely with instructors to prepare online materials, content, and tools to facilitate training globally.
  • Created curricula, research topics and conceptualized course format, subject matter and presentation.
  • Contributed to development of comprehensive employee training courses.
  • Provided subject matter expertise on all courses, materials and lesson plans.
  • Developed assessments and user polls to evaluate course effectiveness, altering content and delivery to achieve student learning goals.
  • Targeted diverse learning modalities in development of new course content and training programs.
  • Delivered private instruction to adult learners in variety of fields on leadership development, professional writing, business communication and delivery of proposals and presentations.
  • Developed workforce training programs to improve organizational efficiency.
  • Negotiated contracts and delivery plans with vendors.

Education

Torrens University Australia
Sydney, NSW

Graduate Diploma from Counseling Psychology
01.2021

Hunter TAFE
Ourimbah

TAE40116 Certificate IV In Training And Assessment
01.2008

The University of Newcastle
Ourimbah, NSW

Bachelor Of Education (Honours Class 1 Division 2) from Early Childhood, Primary
01.2000

TAFE Ourimbah
Ourimbah, NSW

Diploma In Children’s Services
01.1997

University of New South Wales
Sydney, NSW

Bachelor Of Arts/Bachelor Of Social Sciences
01.1994

Ikon Institute of Australia
Sydney

Advanced Diploma of Art Therapy from Art Therapy
11.2018

ANZACATA
Sydney

Bachelor of Arts from Advanced Diploma of Art Therapy Bachelor of Arts
11.2018

Skills

  • Student Counseling
  • TAE40116 Certificate IV in Training and Assessment or Diploma in Adult Education
  • Teacher Observation
  • Student Retention
  • Curriculum Development
  • Faculty Supervision
  • Educational Tours
  • Education Administration
  • Instructional Techniques
  • Curriculum Coordination
  • Instructional Practices
  • District Standards
  • Educational Strategies
  • Assigning Projects
  • Adult Learning Principles
  • Active Participation
  • Personal Interviews
  • Policy Changes
  • Positive Learning Environment
  • Orientation Sessions
  • Recruiting Strategies
  • Curricular Implementation
  • Constructive Feedback
  • Accreditation Standards
  • Curriculum Planning
  • Curricula Selection
  • Post-Secondary Education
  • Faculty Collaboration
  • Academic Advisement
  • Academic Research
  • Classroom Lecturing
  • Lesson Planning
  • Group and Individual Instruction
  • Adult Education
  • In-Class Lectures
  • Research and Writing
  • Course Development
  • Schedule Management
  • Strategic Planning
  • Business Development
  • Project Support
  • Document Control
  • File and Data Retrieval Systems
  • Best Practice Implementation
  • Event Planning
  • Event Coordination
  • Team Oversight
  • Staff Management
  • Department Coordination
  • Updating Stakeholders
  • Deliverables Coordination
  • Regulatory Compliance
  • Presenting Ideas and Plans
  • Problem Resolution
  • Project Coordination
  • Requirements Writing
  • Work Planning and Prioritization
  • Professional Networking
  • Coordinating with Supervisors
  • Calendar Management
  • Discretion and Confidentiality
  • Contract Negotiation
  • Coordination of Administrative Activities
  • Budgeting and Resource Management
  • Verbal and Written Communication
  • Grants Coordination

Additional Information

References

Jennifer Barrett

Pro- Vice Chancellor Indigenous (Academic)

Director, National Centre for Cultural Competence

Professor in Museum Studies

The University of Sydney

0401 142 556

jennifer.barrett@sydney.edu.au


James Gibbs

Coordinator of student support and Indigenous Curriculum

The University of Sydney

0499 119 846

James.gibbs@sydney.edu.au

Timeline

Principal Policy Officer

Aboriginal Land Council NSW
08.2023 - Current

Aboriginal Education Content Designer and Creator

Ikon University
02.2023 - Current

Director, Co-ord of The Extended Bachelor Program

The University Of Sydney
08.2022 - Current

Senior Lecturer in Indigenous Education, Early Chi

Ikon University
11.2021 - 08.2022

Aboriginal Education Area Officer

Catholic School Office Broken Bay
03.2016 - 03.2020

Aboriginal Education Primary School Teacher

NSW Department Of Education
02.2006 - 11.2021

Torrens University Australia

Graduate Diploma from Counseling Psychology

Hunter TAFE

TAE40116 Certificate IV In Training And Assessment

The University of Newcastle

Bachelor Of Education (Honours Class 1 Division 2) from Early Childhood, Primary

TAFE Ourimbah

Diploma In Children’s Services

University of New South Wales

Bachelor Of Arts/Bachelor Of Social Sciences

Ikon Institute of Australia

Advanced Diploma of Art Therapy from Art Therapy

ANZACATA

Bachelor of Arts from Advanced Diploma of Art Therapy Bachelor of Arts
Carmen JacksonPrincipal Policy Officer