Carmen Marks
Melbourne,VIC
Summary
With over 20 years of professional experience spanning digital marketing, customer support, content creation, and publishing, I bring a unique blend of creativity and strategic thinking. I am passionate about storytelling, youth empowerment, and community-building. As a recent graduate in Communication Science, with a Google Digital Marketing Certificate, I am now seeking a marketing or content-focused role where I can apply my strengths in content development, stakeholder engagement, and data-driven marketing to make a meaningful impact.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Career Break for Education, Relocation & Skill Development
Career Break for Education and Relocation
01.2020 - Current
- Completed BA in Communication Science and Google Digital Marketing Certificate while relocating internationally. Continued personal brand development via blogging and community engagement.
Content Moderator
Goodreads, Amazon
Cape Town
05.2018 - 08.2019
- Social listening and engagement using Social Sprout.
- Recommended improvements via user engagement and feedback.
- Moderated content for optimal user experience.
- Provided technical support to users.
- Collaborated with the Dev team using JIRA.
Senior Support Specialist
CreateSpace, Amazon
Cape Town
08.2014 - 05.2018
- Managed a high-volume author portfolio using Salesforce.
- Resolved publishing issues by working with internal teams.
- Proposed enhancements in quarterly senior management sessions.
- Mentored over a dozen new hires.
Claim Officer
Santam Insurance
Cape Town
08.2006 - 11.2012
- Managed a large claims portfolio.
- Built and maintained stakeholder relationships.
- Conducted police checks during claim assessments.
Education
Google Digital Marketing & E-commerce Certificate - 6-Month Professional Course
Coursera/Google
11.2024
Bachelor of Arts - Communication Science, Media and Integrated Marketing Focus
University of South Africa
06.2024
Skills
- Communication and content creation: eloquent storytelling, blog writing, email marketing, content moderation, and community engagement
- Digital marketing and tools: proficient in Canva, Google Suite, Microsoft Office, and analytics tools; experienced in Sprout Social, Salesforce, JIRA, and generative AI tools
- Customer and author support: skilled in CRM systems, technical support, and stakeholder liaison in publishing and insurance
- Project and portfolio management: Proficient in managing portfolios and claims with strong compliance and multitasking abilities
- Team collaboration and mentorship: experienced in onboarding and coaching new hires, and working in cross-functional teams
- Languages: fluent in English and Afrikaans
Certification
- Full Driver Licence (Car) Victoria, Australia - Expiry: 2026-03-03
- Working With Children Check (Volunteer) Victoria, Australia - Expiry: 2030-05-29
References
Available on request.
Hobbies and Interests
Content Creator – Blogging & Social Media (Current), Write and publish original content on lifestyle, family, and travel., Manage blog strategy, SEO, and engagement metrics at www.bloomcreateinspire.com.
Community Service
Sparkways, Youth Mentor, Wyndham City, Current, Support vulnerable youth to build resilience, life skills, and self-esteem., Promote aspirational goals and provide consistent role modeling., Collaborate with local partners to foster a safe and inclusive community., Youth Services Mentor Training Day, Peer Mentoring Sessions
Timeline
Career Break for Education, Relocation & Skill Development
Career Break for Education and Relocation
01.2020 - Current
Content Moderator
Goodreads, Amazon
05.2018 - 08.2019
Senior Support Specialist
CreateSpace, Amazon
08.2014 - 05.2018
Claim Officer
Santam Insurance
08.2006 - 11.2012
Google Digital Marketing & E-commerce Certificate - 6-Month Professional Course
Coursera/Google
Bachelor of Arts - Communication Science, Media and Integrated Marketing Focus
University of South Africa
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