Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Carmen Martinez Harris

Concierge and Customer Service Specialist
Brisbane,QLD

Summary

Diverse workplaces require certain diverse skills to keep up with societal demand. I am pleased to say I have disciplined myself with the ability to acquire and build on these skills in every aspect of my life. However varying my history of employment is, this has enhanced my personal skill set to strive within adaptability, interpersonal skills, and effective time management through my “What can I do to overcome this?” mindset. I can offer HiQ an energetic and enthusiastic approach to my work, as well as the ability to work effectively, unsupervised, and quickly master new skills. I enjoy overcoming challenges and I have been credited to my capability to work well under stress.

Overview

4
4
years of professional experience

Work History

Customer Service Specialist/Concierge

Ray White Concierge
Spring Hill, QLD
01.2024 - Current
  • Nurtured a client database, assisting clients with their real estate needs and ensuring a smooth and positive connection between the client and the real estate agent.
  • Strengthened relationships with clients through effective and consistent communication, resulting in increased client activity.
  • Attended workshops on Professional Communication Skills with the CEO of the Ray White Concierge.

President

Mechanical Engineering Student Society
Brisbane, QLD
11.2023 - Current
  • Directed my team of executives, overseeing the planning and execution of events and initiatives aimed at cultivating student engagement and professional development within the engineering student body at QUT.
  • Manage and follow up on daily tasks within the society, including budgeting, event coordination, and communication with both members and external highly accredited engineering companies.
  • Develop and implement strategies to enhance the society's presence on campus and online, resulting in an increase of student membership.
  • Collaborate with faculty and industry partners to organize networking opportunities, guest lectures, and industry events for students.
  • Facilitate regular meetings and provide guidance and support to executive members, delegating tasks and fostering a collaborative and inclusive environment for my team of executives.

Student Ambassador

Queensland University of Technology
Brisbane, Qld
01.2023 - Current
  • Represent QUT at various collaborative events, showcases and activities, promoting the university to prospective students and visitors.
  • Provided information and guidance to current and prospective students, assisting them with enrollment procedures, course selection, campus resources and overall enquiries about the University.
  • Participated in campus tours and orientation programs, welcoming new students and helping them acclimate to university life at QUT.

Shift Manager

Guzman y Gomez
Victoria Point/Logan, QLD
10.2019 - 09.2023
  • Provided direction to staff, allocating tasks and ensuring operations are performed efficiently within the franchise.
  • Managed daily cash intake by counting out registers and tabulating profits.
  • Delegated tasks and assigned roles to employees in order to benefit shift outcome.
  • Processed and verified employee work hours, ensuring compliance with labor regulations and company policies.
  • Ensured compliance with company standards, policies, and procedures, maintaining a high level of quality and consistency in service delivery.
  • Encouraged and led team communication when approaching challenging situations.
  • Practiced and implemented clever strategies to diffuse any arising conflict within the workplace.

Education

Bachelor of Science - Astrophysics

Queensland University of Technology
Gardens Point Campus
11-2025

Skills

  • Conflict Resolution
  • Team Management
  • Professional Customer Service
  • Strong QUT Database knowledge
  • Approachable and known for creating a positive working environment with colleagues and clients
  • Strong software communication skills and IT abilities

Languages

Spanish
Professional

Timeline

Customer Service Specialist/Concierge

Ray White Concierge
01.2024 - Current

President

Mechanical Engineering Student Society
11.2023 - Current

Student Ambassador

Queensland University of Technology
01.2023 - Current

Shift Manager

Guzman y Gomez
10.2019 - 09.2023

Bachelor of Science - Astrophysics

Queensland University of Technology

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Carmen Martinez HarrisConcierge and Customer Service Specialist