Carmen McCartney
Botanic Ridge,VIC
Summary
Dynamic professional with extensive experience at Ballarto Medical Centre, excelling in staff training and workflow optimization. Proven ability to enhance patient satisfaction through effective communication and problem-solving. Committed to maintaining safety compliance and attention to detail, ensuring efficient operations and a welcoming environment for both patients and staff.
Overview
14
14
years of professional experience
Work History
Cleaner
LOC Logistics
Dandenong, VIC
06.2021 - Current
- Maintained cleanliness throughout facility by sweeping, mopping, and dusting surfaces.
- Disposed of waste and recycling following company guidelines and safety protocols.
- Assisted in organizing storage areas for efficient access to cleaning supplies.
- Operated floor scrubbers and other cleaning equipment to uphold hygiene standards.
- Reported maintenance issues to management for timely resolution and safety compliance.
- Collaborated with team members to coordinate cleaning schedules and tasks effectively.
- Followed health and safety regulations while performing cleaning duties throughout the facility.
- Cleaned bathrooms, including toilets, sinks, countertops, mirrors, and floors.
- Removed trash bags, broke down boxes and placed recyclable materials in designated disposal areas.
Assistant Practice Manager
Ballarto Medical Centre
Carrum Downs, VIC
01.2012 - Current
- Coordinated patient scheduling and managed appointment flow efficiently.
- Oversaw front office operations and maintained a welcoming environment.
- Managed staff schedules, ensuring adequate coverage during peak hours.
- Trained and mentored junior staff on administrative procedures and protocols.
- Handled patient inquiries and resolved issues to improve satisfaction levels.
- Maintained accurate patient records using electronic health record systems.
- Collaborated with medical staff to streamline office workflows and processes.
- Ensured proper documentation of all activities related to patient care services.
- Analyzed financial data from billing systems to identify areas for improvement in efficiency or cost-savings measures.
- Responded promptly to inquiries from patients regarding their accounts or appointments status.
- Coordinated with insurance companies to ensure timely reimbursement of claims.
- Reviewed medical coding accuracy prior to submitting claims for payment processing.
- Resolved customer complaints in a professional manner while maintaining high levels of customer satisfaction.
- Resolved customer complaints in an efficient manner while ensuring regulatory compliance.
- Assisted in the development and implementation of practice policies, procedures and protocols.
- Collaborated with external vendors for purchasing supplies at discounted rates.
- Performed data entry tasks using Pracsoft/Medical Director software systems for patient information updates.
- Developed strategies to improve workflow processes within the practice.
- Organized staff training sessions and provided guidance on new health regulations or laws applicable to the practice.
- Implemented effective communication strategies between medical personnel, patients, family members, insurance providers.
- Provided administrative support to physicians, nurses, medical staff and other healthcare personnel.
- Motivated staff by offering direction and providing constructive feedback.
Education
Diploma Practice Management - Practice Management
Tafe NSW
Sydney, NSW10-2017
High School Diploma -
Karingal Park Secondary College
Frankston, VIC12-1999
Skills
- Facility cleaning
- Safety compliance
- Time management
- Record keeping
- Staff training
- Customer service
- Team collaboration
- Attention to detail
- Problem solving
- Effective communication
- Workflow optimization
Timeline
Cleaner
LOC Logistics
06.2021 - Current
Assistant Practice Manager
Ballarto Medical Centre
01.2012 - Current
Diploma Practice Management - Practice Management
Tafe NSW
High School Diploma -
Karingal Park Secondary College