Carmen Ngo
Greenacre,NSW
Summary
Employment Consultant with proven communication, organizational, management, and problem-solving skills. Dedicated professional with a commitment to human services excellence. Effective team player with strong interpersonal skills. Able to serve as a participant, facilitator, or leader of both large and small groups.
Overview
10
10
years of professional experience
Work History
In Work Support Consultant
WISE EMPLOYMENT
Bankstown
2023.06 - Current
- Developed and maintain effective relationships with participants through regular appointments.
- Provided post-placement and ongoing support assistance, identifying participant skills, abilities, vocational counseling, training gaps, and strategies to increase capacity for long-term employment.
- Negotiated, developed, and maintained up-to-date job plans with participants.
- Entered information onto business systems and keeping this up to date.
- Undertaken reverse marketing of Participants to community employers, businesses.
- Built and maintained relationships with employers, community organizations, and businesses.
- Achieved sustainable job placement outcomes.
- Offered work site visit, employer contact/meeting when required to follow up on work performance, address work issue, negotiate wage subsidy, create performance plan, etc.
- Referred participants to professional services.
- Offered Vietnamese interpreter to support both participants and the team when needed.
Sales Administration Representative
GAME FARM PTY LTD
Strathfield South
2021.03 - 2023.05
- Liaised with suppliers, courier companies, and customers.
- Provided all sales-related reports daily.
- Entered information onto business systems and keeping this up to date.
- Contacted new and existing customers to meet and exceed sales objectives.
- General upkeep of the office and other administrative duties: stationary orders, kitchen stock.
- General management of business overheads.
- Assisted co-workers during busy periods or whenever needed in order to provide excellent customer service.
- Provided customer service by answering product and service related questions.
- Demonstrated strong problem-solving skills when faced with challenging situations or complex inquiries from customers.
Administration and Booking Officer
SIMILI TRAINING
Kingsgrove
2020.06 - 2021.03
- Undertaken the administration functions, including data entry, record management, archiving, and resource issuing.
- Developed and conducted training sessions for various classes
- Assisted in ensuring that our RTO complies with the standards set by the relevant governing bodies, and that we are ready for audit at any time.
- Performed duties of printing certificates and keeping track of them in the register
- Performed accurate and timely client invoicing
- Supported trainers/assessors with systems and procedures during trainings and assessments.
- Verified accuracy of customer information prior to booking confirmation.
Office Administration
ABYSS BY ABBY
Greenacre
2019.12 - 2020.03
- Picked and packed, labeled, and checked all orders for dispatch.
- Assisted other team members in customer care requests.
- Willingness to provide customer care via email.
- Assessed all products before shipment and when arrived at the warehouse, before selling to the customer.
- Maintained warehouse organization by stocking, organizing and labeling inventory.
- Prepared documents such as invoices, purchase orders, packing slips and shipping labels.
- Coordinated shipment to ensure timely arrival at designated locations.
- General upkeep of the property.
- Processed customer orders using an online system, tracking delivery status and updating records accordingly.
Administration and Booking Officer
YOUR HOLIDAY HOMES AUSTRALIA
Terrigal - Hunter Valley
2019.01 - 2019.12
- Maintained accommodation bookings.
- Supervised and assisted housekeepers.
- Verified accuracy of customer information prior to booking confirmation.
- Assisted customers with inquiries, changes and cancellations of their reservations.
- General upkeep of the property.
- Advised guests about local attractions, transportation options, restaurants.
- Responded promptly to emails and phone calls from customers seeking assistance.
Restaurant Supervisor
HOI AN RESTAURANT
Terrigal
2019.01 - 2019.07
- Supervised all front and back of the house restaurant operations.
- Ensured customer satisfaction through promoting excellent service; respond to customer complaints tactfully and professionally.
- Maintained quality control for all food served.
- Analyzed staff evaluations and feedback to improve the customer's experience.
- Generated weekly, monthly, and annual reports.
- Trained new employees and provide ongoing training for all staff.
- Performed cashiering duties as required during peak periods or in the absence of other staff members.
- Supervised daily opening and closing procedures including checking equipment operation, verifying cash drawer amounts.
- Monitored food supplies, ordered necessary items to maintain adequate stock levels.
Administration and Booking Officer
THE REAL SANTA
Summer Hill
2017.10 - 2019.01
- Followed up on unapproved quotes.
- Assisted customers with inquiries, changes, and cancellations of their event bookings.
- Handled special requests from customers, such as upgrades or special arrangements, prior to the event.
- Monitored company website, booking traffic, and taking notes.
- Processed payments from customers.
- Suggested improvements for Marketing, Sales, and Customer Service team.
- Managed multiple tasks simultaneously while adhering to strict deadlines.
- Handled any issues and questions of guests with courtesy.
- Liaised with performers, customers to ensure a smooth function.
- Cross-checked performer schedules, availability, and locations prior to confirming bookings.
- Prepared company expenses using QuickBooks prior to EOFY.
- Managed performer costumes, performer kits and other items to performers.
Executive Lounge Supervisor
HILTON SYDNEY
Sydney CBD
2015.04 - 2017.10
- Being familiar with all facilities and special events of the hotel.
- Supervised day-to-day operations and ensured industry standards are adhered to and maintained.
- Motivated Executive Floor team to work with a sales-focused attitude and be aware of sales opportunities to maximize revenue.
- Ensured a high level of knowledge on the hotel and local area.
- Assisted guests with reservation inquiries and bookings.
- Assisted customers with inquiries regarding menu items or beverages served at the lounge.
- Resolved guest complaints in a professional manner while adhering to policies and regulations.
- Assigned tasks and delegated responsibilities to staff members.
- Managed stock levels by ordering supplies from vendors when necessary.
- Created daily reports detailing sales trends, staffing needs, and inventory levels.
- Provided direction and guidance to employees in order to meet customer service expectations.
- Maintained cleanliness of the lounge area by performing regular cleaning duties.
Event Operation - Food and Beverage Attendant
HILTON SYDNEY
Sydney CBD
2014.04 - 2015.04
- Provided excellent 5-star standard service to guests.
- Served guests with courtesy and a pleasant attitude.
- Communicate with the kitchen and chefs regarding product availability, additional meals, allergies, dietary, and other special requirements.
- Provided exceptional customer service to guests, ensuring their satisfaction with food and beverages.
- Assisted in stocking supplies, such as napkins, utensils, and condiments. Prior to meal services.
- Demonstrated knowledge of menu items by providing detailed descriptions upon request from guests.
- Adhered to all safety protocols when preparing meals for customers with allergies or dietary restrictions
Education
Certificate IV in Business -
AUSTRALIAN COLLEGE OF HIGHER STUDIES
Sydney2024-05
Diploma of Hospitality Management -
HOLMES COLLEGE
Sydney01.2015
General English -
ASIA PACIFIC UNIVERSITY
Thailand01.2008
Skills
- English & Vietnamese Communication
- Computer skills
- Planning and Organizational
- Leadership
- Sales & Customer Service
- Strong interpersonal skills
- Problem-Solving
- Teamwork
- Documentation skills
- Schedule Coordination
- Training and coaching
Leadershipexperiences
- Team leader in Urbanagent (2010-2011)
- Supervisor in Hội An Restaurant (2009 - 2011)
- Retail Assistant Manager in Phuong Khans JSC (2011-2012)
- Executive Lounge Supervisor (Mar 2016 - Sep 2017)
Honorsandawards
- Team member of the month August 2014 in Event Department
- Nomination Team Member of the Month 2015 & 2016 of Hilton Sydney
- Team Member of the Month 2016 in Executive Lounge Department
- High Achiever for the month of Jul, Sept, Oct Nov 2023 of WISE Employment Bankstown
- Nomination Team Player of the year 2023 at WISE
Personal Information
Date of Birth: 03/10/1989
References
- DANIEL JALALATY, National Sales & Marketing Manager, GAME FARM
- WARREN ARANDA, Office Manager, Simile Training
- BILLIE WHEATLEY, Director, The Real Santa
- MAREK KNAPP, Executive Lounge Manager, Hilton Sydney
Accomplishments
• Team Member of the Month in August 2014 in Event Department
• Nomination Hilton Sydney Team Member of the Month 2015 & 2016
• Executive Lounge Team Member of the Month 2016 Hilton Sydney
• High Achiever of WISE Employment Bankstown for the month of Jul, Sept, Oct Nov 2023
• Nomination WISE Employment Team Player of 2023
Languages
English
Professional
Vietnamese
Native/ Bilingual
Timeline
In Work Support Consultant
WISE EMPLOYMENT
2023.06 - Current
Sales Administration Representative
GAME FARM PTY LTD
2021.03 - 2023.05
Administration and Booking Officer
SIMILI TRAINING
2020.06 - 2021.03
Office Administration
ABYSS BY ABBY
2019.12 - 2020.03
Administration and Booking Officer
YOUR HOLIDAY HOMES AUSTRALIA
2019.01 - 2019.12
Restaurant Supervisor
HOI AN RESTAURANT
2019.01 - 2019.07
Administration and Booking Officer
THE REAL SANTA
2017.10 - 2019.01
Executive Lounge Supervisor
HILTON SYDNEY
2015.04 - 2017.10
Event Operation - Food and Beverage Attendant
HILTON SYDNEY
2014.04 - 2015.04
Certificate IV in Business -
AUSTRALIAN COLLEGE OF HIGHER STUDIES
Diploma of Hospitality Management -
HOLMES COLLEGE
General English -
ASIA PACIFIC UNIVERSITY
Similar Profiles
Summer RavuikadavuSummer Ravuikadavu
In-Work Support Consultant at WISE Employment - Disability Employment & In Work SupportIn-Work Support Consultant at WISE Employment - Disability Employment & In Work Support
Gokul KrishnaGokul Krishna
Employment Consultant at WISE EmploymentEmployment Consultant at WISE Employment
Rasha TavsanliRasha Tavsanli
Industry Employment Partner at WISE EmploymentIndustry Employment Partner at WISE Employment